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- Tasks: Manage properties and resolve tenancy issues while supporting residents.
- Company: Join a dedicated team focused on creating safe, cohesive communities.
- Benefits: Enjoy competitive pay, professional development opportunities, and a supportive work environment.
- Why this job: Make a real difference in people's lives and strengthen local communities.
- Qualifications: Must have an in-date DBS and experience in housing management.
- Other info: This role involves collaboration with police and support services for community safety.
The predicted salary is between 28800 - 43200 £ per year.
We're recruiting a proactive and customer-focused Resident Services Officer to deliver excellent neighbourhood housing services. This role is central to supporting residents, ensuring effective tenancy and neighbourhood management, and providing a seamless customer experience. You'll be part of a dynamic team, handling a wide range of housing management activities while building strong relationships with residents and internal teams to resolve issues quickly and effectively. Please note this is a site-based role, 5 days per week with no home working. The Role ·Provide front-line housing management support across neighbourhoods, including reception, telephone, and email contact with residents. ·Coordinate tenancy processes such as sign-ups, mutual exchanges, Right to Buy applications, and tenancy sustainment activities. ·Support residents with queries, complaints, and member enquiries, ensuring these are logged, tracked, and resolved within set timescales. ·Deliver excellent customer service, ensuring residents feel supported and engaged. ·Schedule and support estate inspections, tenancy visits, and community meetings. ·Monitor and follow up on compliance-related tasks such as gas access, fire risk actions, and health and safety checks. ·Maintain accurate casework records, databases, and patch information. ·Support neighbourhood teams with project work, administra…
Resident Services Officer employer: Click To Hired
Contact Detail:
Click To Hired Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Services Officer
✨Tip Number 1
Familiarise yourself with the key responsibilities of a Resident Services Officer. Understanding the nuances of tenancy management and anti-social behaviour (ASB) cases will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Network with professionals in the housing management sector. Attend local community meetings or events to connect with current Resident Services Officers or related roles, as they can provide insights and potentially refer you to opportunities.
✨Tip Number 3
Prepare for situational interview questions by reflecting on your past experiences dealing with conflict resolution and community engagement. Be ready to share specific examples that highlight your skills in managing ASB cases and fostering community cohesion.
✨Tip Number 4
Research StudySmarter's values and mission. Tailoring your approach to align with our commitment to high-quality resident services will show your genuine interest in the role and how you can contribute to our goals.
We think you need these skills to ace Resident Services Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and required skills for the Resident Services Officer position. Tailor your application to highlight your relevant experience in housing management and dispute resolution.
Highlight Relevant Experience: In your CV and cover letter, emphasise your previous roles that involved tenancy management, handling anti-social behaviour cases, and working with community services. Use specific examples to demonstrate your proactive approach and problem-solving skills.
Showcase Communication Skills: As this role requires strong communication with residents and various agencies, make sure to illustrate your ability to engage effectively with diverse groups. Mention any experience you have in attending meetings or facilitating community engagement.
Proofread Your Application: Before submitting your application, carefully proofread your documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a frontline role like this.
How to prepare for a job interview at Click To Hired
✨Showcase Your Experience
Be prepared to discuss your previous experience in housing management and how it relates to the role of a Resident Services Officer. Highlight specific examples where you've successfully resolved tenancy issues or managed ASB cases.
✨Demonstrate Your Problem-Solving Skills
Since this role involves resolving disputes and managing complex situations, be ready to share examples of how you've approached problem-solving in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Engage with Community Focus
Emphasise your commitment to community engagement and safety. Discuss any initiatives you've been involved in that promote resident involvement or enhance community cohesion, as this is crucial for the role.
✨Prepare Questions
Have thoughtful questions ready to ask about the organisation's approach to ASB and community management. This shows your genuine interest in the role and helps you assess if the company aligns with your values.
