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- Tasks: Join a dynamic team, providing essential support and managing diverse tasks daily.
- Company: Be part of a thriving, forward-thinking business in Tamworth.
- Benefits: Enjoy 23 days annual leave, health cashback, pension scheme, and free parking.
- Why this job: Showcase your organizational skills while making a real impact in a collaborative environment.
- Qualifications: Personable, efficient, and adaptable; customer service experience preferred but not required.
- Other info: Full training provided; Monday to Friday, 8:30am - 4:30pm, permanent role.
Customer Service Administrator Our Tamworth based client is looking for a Customer Service Administrator to join their team. This role offers the opportunity to be at the heart of a fast-paced and collaborative team, providing essential support across various departments. You'll take ownership of key tasks, from analysing reports to identify trends and resolving issues, to coordinating deliveries, returns, and customs processes. You'll build strong relationships with carriers and teams, ensuring seamless operations. With diverse responsibilities like managing email enquiries, supporting marketing initiatives, and contributing to board-level reporting, no two days are the same. This is a fantastic chance to showcase your organisational skills, drive impactful solutions, and play a vital role in a thriving, forward-thinking business. As a Customer Service Administrator, you will need to have/be: Personable and professional. Efficient, accurate and show initiative. Flexible and adaptable, understanding what to prioritise in this varied role. Work equally well in a team as well as being able manage your own workload and effectively manage your own time. Basic knowledge of Word, outlook, Excel and Sage would be beneficial but full training will be given. Previous experience of customer service/administration would be preferredDetails: Salary: £24, 000 – £25, 000 Working Hours: Monday – Friday 8.30am – 4.30pm Location: Tamworth (on site) Duration: PermanentRole of Customer Service Administrator: Provide administrative support and liaise with multiple departments. Run and analyse reports to identify trends and resolve issues. Track and monitor marketing board and back orders. Coordinate key customer deliveries and manage mispick/short delivery resolutions. Organise collections for returns and quality checks. Handle courier customs information for Irish deliveries/returns. Distribute and manage sales inbox email enquiries. Oversee carrier reports, resolve delivery issues, and process claims. Process customs declarations, marketing orders, and quality replacements. Maintain HS Code details for smooth Northern Ireland deliveries. Assist with statistical reporting and board meeting prep. Manage stationery supplies and document archiving. Provide reception and switchboard support as needed.Benefits of working as a Customer Service Administrator: 23 days annual leave + bank holidays Option to purchase up to 5 extra days annual leave Health Cashback Plan Pension Scheme Life Assurance Free Parking
Customer Service Administrator employer: Proftech Talent
Contact Detail:
Proftech Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Familiarize yourself with the key responsibilities of the Customer Service Administrator role. Understanding tasks like analyzing reports and coordinating deliveries will help you speak confidently about your relevant experience during the interview.
✨Tip Number 2
Highlight your ability to build strong relationships with teams and carriers. Prepare examples of how you've successfully collaborated in previous roles, as this is crucial for seamless operations in this position.
✨Tip Number 3
Showcase your organizational skills by discussing specific instances where you've managed multiple tasks or projects simultaneously. This will demonstrate your adaptability and efficiency, which are essential for this varied role.
✨Tip Number 4
Research the company culture and values of the Tamworth-based client. Being able to align your personal values with theirs can make a strong impression and show that you're a great fit for their team.
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Administrator position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous customer service or administrative roles you've held. Provide specific examples of how you've successfully managed tasks similar to those listed in the job description.
Showcase Your Skills: Make sure to mention your organizational skills, ability to work in a team, and adaptability. Use concrete examples to demonstrate how you've prioritized tasks and driven solutions in past roles.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Customer Service Administrator.
How to prepare for a job interview at Proftech Talent
✨Show Your Organisational Skills
Since the role requires strong organisational abilities, be prepared to discuss specific examples of how you've effectively managed multiple tasks or projects in the past. Highlight your ability to prioritise and adapt to changing circumstances.
✨Demonstrate Your Customer Service Experience
Emphasise any previous experience in customer service or administration. Share stories that showcase your problem-solving skills and how you’ve successfully resolved customer issues or improved processes.
✨Familiarise Yourself with Relevant Tools
While full training will be provided, having a basic understanding of tools like Word, Excel, and Sage can set you apart. Mention any relevant experience you have with these programs during the interview.
✨Prepare for Team Collaboration Questions
As this role involves working closely with various departments, be ready to discuss how you work in a team setting. Share examples of successful collaborations and how you contribute to a positive team environment.
