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For Companies At a Glance
- Tasks: Monitor performance and manage agent schedules to meet operational needs.
- Company: Join a dynamic team in a fast-paced environment focused on efficiency.
- Benefits: Enjoy competitive salary and potential for remote work options.
- Why this job: Be part of a crucial role that directly impacts team success and operational flow.
- Qualifications: Detail-oriented individuals with a proactive mindset are encouraged to apply.
- Other info: This position is based in Wrexham, offering a vibrant workplace culture.
The predicted salary is between 28800 - 43200 £ per year.
Job Description
Title:WFM Intraday & Scheduling Planner
Salary:Competitive
Location:Wrexham
Why work with us:
Were looking for a detail-oriented and proactive WFM Intraday & Scheduling Planner to join our dynamic team. In this critical role, you will be responsible for monitoring intraday performance, managing agent schedules, and ensuring alignment between staffing and real-time operational needs. You will have a pr…
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WFM Intraday & Scheduling Planner employer: Moneypenny
Contact Detail:
Moneypenny Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land WFM Intraday & Scheduling Planner
✨Tip Number 1
Familiarise yourself with workforce management (WFM) tools and software commonly used in the industry. Being able to demonstrate your proficiency in these tools during discussions can set you apart from other candidates.
✨Tip Number 2
Showcase your analytical skills by preparing examples of how you've previously managed schedules or improved operational efficiency. Be ready to discuss specific scenarios where your actions had a positive impact on performance.
✨Tip Number 3
Network with current or former employees in similar roles to gain insights into the company culture and expectations. This can help you tailor your approach and demonstrate your understanding of the role during interviews.
✨Tip Number 4
Prepare thoughtful questions about the company's approach to workforce management and scheduling. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
We think you need these skills to ace WFM Intraday & Scheduling Planner
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities of a WFM Intraday & Scheduling Planner. Highlight your understanding of intraday performance monitoring and scheduling management in your application.
Tailor Your CV: Customise your CV to reflect relevant experience and skills that align with the job requirements. Emphasise any previous roles involving workforce management, scheduling, or performance analysis.
Craft a Compelling Cover Letter: Write a cover letter that showcases your proactive approach and attention to detail. Mention specific examples of how you've successfully managed schedules or improved operational efficiency in past roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Moneypenny
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a WFM Intraday & Scheduling Planner. Familiarise yourself with key concepts like intraday performance monitoring and agent scheduling, as well as how they impact operational efficiency.
✨Showcase Your Analytical Skills
Be prepared to discuss your experience with data analysis and how you've used it to make informed decisions in previous roles. Highlight any tools or software you are proficient in that relate to workforce management.
✨Demonstrate Proactivity
In this role, being proactive is crucial. Share examples from your past where you took initiative to solve problems or improve processes. This will show your potential employer that you can anticipate needs and act accordingly.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's current challenges in workforce management and how they measure success. This not only shows your interest in the role but also your understanding of the industry.
