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- Tasks: Become a Case Manager, providing consultative advice and support to clients in a tech-driven legal environment.
- Company: Join an innovative tech company transforming the legal world with digital solutions.
- Benefits: Enjoy a £27k starting salary, 26 days annual leave, health insurance, and flexible working options.
- Why this job: Kickstart your career in a dynamic role with full training and opportunities for growth in a supportive team.
- Qualifications: Ideal for graduates in Literature, Linguistics, or similar fields; client-facing experience is a plus but not required.
- Other info: This is a 12-month contract with potential for permanent placement for the right candidate.
The predicted salary is between 16200 - 19800 £ per year.
Opportunity for a graduate to become a Case Manager (customer services team) in an innovate tech company that are digitalising the legal world!Starting salary of 27k – 12 month contract / Hybrid, Working 3 days in Holborn area offices – full training provided!We are seeking a confident, organised, and hardworking individual to join our Client Services team. The ideal candidate will have a strong desire to build a career in a dynamic and client-facing role, becoming a key and trusted member of the team.We would love to see hungry graduates in Literature, Linguistics or adjacent degrees that want to start work immediately!Key ResponsibilitiesAct as the main point of contact for clients, providing consultative advice on hearing room services, including transcription, equipment, and logistics requirements.Liaise directly with solicitors, barristers, judicial clerks, and court reporting teams, offering information, troubleshooting, and upselling where appropriate.Maintain in-depth knowledge of the platform to help clients maximise its usage.Work closely with Business Development, Solution Operations, Production, Software Engineering, and Technical Delivery teams to ensure seamless service delivery.Accurately record control information and ensure timely billing at month end.What We\’re Looking ForBright, engaging, and proactive, with a willingness to learn and use initiative.Excellent verbal and written communication skills.Strong attention to detail, time management skills, and the ability to juggle tasks and work under pressure.Proficiency in Microsoft Office applications.A team player with a flexible attitude to meet changing business needs.Previous experience in a client-facing or professional services role is desirable but not essential.HoursMonday to Friday, 9:00-17:30.Remote work may be required outside of these hours, including weekends.What We OfferContributory pension plan.26 days annual leave, flexible working, and length of service benefits.Health insurance.Loyalty share scheme.Enhanced maternity and paternity leave.This is a 12 month contract but we are looking to extend to permanent for the right grad!Join us and contribute to a collaborative, supportive environment while developing your career in an exciting and evolving industry
Ambitious English Literature/ Linguistics Grad wanted for Customer Service role £27k start asap! employer: Angela Mortimer Plc - International Division
Contact Detail:
Angela Mortimer Plc - International Division Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ambitious English Literature/ Linguistics Grad wanted for Customer Service role £27k start asap!
✨Tip Number 1
Familiarize yourself with the legal tech industry. Understanding the basics of how technology is transforming legal services will help you engage confidently with clients and colleagues during your interactions.
✨Tip Number 2
Practice your communication skills. Since this role involves liaising with various professionals, honing your verbal and written communication will be crucial in providing consultative advice and troubleshooting effectively.
✨Tip Number 3
Showcase your organizational skills. Being able to manage multiple tasks and maintain attention to detail will set you apart, especially when dealing with client requests and ensuring timely billing.
✨Tip Number 4
Demonstrate your eagerness to learn. Highlighting your willingness to adapt and grow within a dynamic environment will resonate well with the hiring team, as they are looking for proactive individuals ready to contribute.
We think you need these skills to ace Ambitious English Literature/ Linguistics Grad wanted for Customer Service role £27k start asap!
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant skills and experiences that align with the job description. Emphasize your communication skills, attention to detail, and any experience in client-facing roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention your degree in English Literature or Linguistics and how it has prepared you for a career in customer service.
Showcase Your Initiative: In your application, provide examples of times when you've taken initiative or solved problems. This will demonstrate your proactive attitude, which is highly valued in this role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. Clear and professional writing is crucial, especially for a role that requires excellent communication skills.
How to prepare for a job interview at Angela Mortimer Plc - International Division
✨Show Your Passion for Client Services
Make sure to express your enthusiasm for working in a client-facing role. Highlight any relevant experiences, even if they are from your studies or internships, that demonstrate your ability to engage with clients and provide excellent service.
✨Demonstrate Your Communication Skills
Since the role requires excellent verbal and written communication skills, prepare to showcase these during the interview. Practice articulating your thoughts clearly and concisely, and be ready to discuss how you would handle various client interactions.
✨Highlight Your Organizational Skills
The job demands strong attention to detail and time management. Be prepared to share examples of how you've successfully managed multiple tasks or projects, especially under pressure, to illustrate your organizational abilities.
✨Research the Company and Its Services
Familiarize yourself with the company's platform and services before the interview. This knowledge will not only help you answer questions more effectively but also show your genuine interest in the role and the company’s mission to digitalize the legal world.
