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- Tasks: Ensure safety, security, and customer service at the marina during night shifts.
- Company: Join a leading marina operator in the picturesque village of Hamble.
- Benefits: Enjoy a competitive salary, flexible shift patterns, and opportunities for career progression.
- Why this job: Be part of a dynamic team focused on customer satisfaction and marina excellence.
- Qualifications: No specific qualifications required; just a passion for customer service and teamwork.
- Other info: This role involves a 4 days on, 4 days off shift pattern from 7pm to 7am.
The predicted salary is between 22700 - 30000 £ per year.
Marina Operative (Night)
Yacht Marina, Hamble (Hampshire)
£27,190.00
I am pleased to be working on this role for a leading marina operator in the beautiful village of Hamble.
This is a fantastic opportunity to join my client who operate out of multiple marinas in the UK and abroad, providing premium berthing and boatyard services. They require dedicated and passionate people to join their team who are focused on placing the customer at the forefront of your daily duties.
The main responsibilities of the Marina Operative are:
- Maintain a visible presence (including Gatehouse) with regular patrolling of the site, recording and/or reporting any problems or issues to the relevant persons or services.
- To carry out checks to ensure the safety and security of vessels, buildings, vehicles and people within the marina site boundaries and completed external lighting checks as required.
- To provide a meet and greet service to visitors; directing traffic onto the site and dealing with initial site enquiries, recording all visitor details and proactively encourage and monitor contractor registration
- Organise the berthing of boats to yield maximum occupancy, ensuring that all payments for services are received in accordance with the company\’s finance policy.
- Complete all daily, weekly and monthly assigned tasks as required.
- To carry out routine maintenance; ensuring the marina remains safe, secure, clean, tidy and well landscaped at all times and to complete the required safety checks.
- Ensure familiarity with emergency procedures and deal effectively with any emergency situation.
- Ensure a quality, professional service is provided in all contact with customers.
- To ensure the highest levels of customer service and experience at all times.
- To establish a good working relationship with staff, tenants and customers; which is based on trust and efficiency.
- To carry out other specific tasks or any other work reasonably requested by the management team in connection with the Company\’s business.
- To ensure compliance with marina regulations by site users as necessary.
- To ensure that the management team is kept informed of any complaints or cause for concern.
- To ensure all legal, HSE and company policies including financial are being adhered to.
Shift patterns & hours:
This role is a 4 days on 4 days off shift pattern and the working hours are 7pm to 7am. Please do not apply if you cannot commit to this.
This is a fast paced and rewarding job, with fantastic progression opportunities. If you are up for the challenge and are keen to progress in the industry, please apply now!
Marina Operative (Night) in Southampton employer: 4Leisure Recruitment
Contact Detail:
4Leisure Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Marina Operative (Night) in Southampton
✨Tip Number 1
Familiarise yourself with the marina's layout and services before your interview. Knowing the ins and outs of the marina will show your genuine interest in the role and help you answer questions more confidently.
✨Tip Number 2
Highlight any previous experience in customer service or safety roles during your discussions. The Marina Operative position requires a strong focus on customer interaction and safety, so showcasing relevant experience can set you apart.
✨Tip Number 3
Prepare to discuss how you would handle emergency situations. Given the nature of the job, demonstrating your ability to stay calm and act effectively under pressure will be crucial in impressing the hiring team.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company culture and expectations, which can help you tailor your approach and show that you're a good fit for the team.
We think you need these skills to ace Marina Operative (Night) in Southampton
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Marina Operative position. Tailor your application to highlight relevant experience and skills that align with the role.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service, safety checks, and maintenance tasks. Use bullet points for clarity and include specific achievements that demonstrate your capabilities.
Write a Compelling Cover Letter: In your cover letter, express your passion for the role and the marina industry. Mention why you are interested in working at this particular marina and how your skills can contribute to their team. Be sure to convey your commitment to customer service and safety.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at 4Leisure Recruitment
✨Show Your Passion for Customer Service
As a Marina Operative, customer service is key. Be prepared to share examples of how you've gone above and beyond for customers in previous roles. This will demonstrate your commitment to providing a quality experience.
✨Familiarise Yourself with Safety Procedures
Understanding safety protocols is crucial in this role. Brush up on emergency procedures and be ready to discuss how you would handle various situations. This shows that you take safety seriously and are proactive.
✨Demonstrate Your Teamwork Skills
The job requires working closely with staff and tenants. Prepare to talk about your experiences in team settings, highlighting how you build trust and efficiency with colleagues. This will show that you're a team player.
✨Be Ready for Practical Questions
Expect questions that assess your problem-solving skills and ability to manage multiple tasks. Think of scenarios where you've had to juggle responsibilities or resolve issues quickly, as this reflects the fast-paced nature of the job.
