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- Tasks: Lead operations and manage teams in a dynamic property management environment.
- Company: Join JLL, a global leader in real estate services and investment management.
- Benefits: Enjoy opportunities for innovation, professional growth, and networking with industry leaders.
- Why this job: Be part of impactful projects while fostering client satisfaction and operational excellence.
- Qualifications: 10+ years in senior account leadership, preferably in property management; strong communication skills required.
- Other info: Inclusive workplace committed to diversity and professional development.
The predicted salary is between 43200 - 72000 £ per year.
JLL empowers you to shape a brighter way .
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
We are looking for a Regional Operations Director for our Integrated Facilities Management business line.
About JLL
We’re JLL. We’re a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate.
If you’re looking to step up your career, JLL is the perfect professional home. At JLL, you’ll have a chance to innovate with the world’s leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You’ll also make long-lasting professional connections through sharing different perspectives, and you’ll be inspired by the best. We’re focused on opportunity and want to help you make the most of yours. Achieve your ambitions – join us at JLL!
Role Purpose
The Regional Operations Director drives the business by managing all functional and operational responsibility across the Property Management business and contributing to the strategic growth of the business. This role is the key number two role in the regional account structure working in close partnership with the Regional Account Director and part of the Account Leadership Team.
The Regional Operations Director is integral to supporting the Regional Account Director to drive and deliver a high level of client satisfaction, establishing and managing the service delivery team, delivering key regional initiatives as well as ensuring global consistency in processes, systems and reporting. The role also ensures efficient and consistent operation of all facility management activities to meet contractual obligations with respect to the property portfolio of the Client throughout the region, achieving the Client’s regional outsourcing objectives of cost efficiency, service quality/consistency, Workplace experience and risk management.
What this job involves
Business Strategy:
Financial Management / Cost Control / Profitability:
Client/Stakeholder Management
Resource Management
Senior Management Team Responsibilities
Sound like you? To apply you need to be able to demonstrate the following skills and experience:
Location:
On-site –London, GBR
If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email or call +44 (0 ) to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
JLL Privacy Notice
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.
For additional details please see our career site pages for each country.
For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.
Regional Operations Director employer: JLL
Contact Detail:
JLL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional Operations Director
✨Tip Number 1
Network with professionals in the real estate and facilities management sectors. Attend industry events or webinars where you can meet people who work at JLL or similar companies. Building these connections can provide valuable insights and potentially lead to referrals.
✨Tip Number 2
Familiarise yourself with JLL's recent projects and initiatives, especially those related to Integrated Facilities Management. This knowledge will not only help you understand their business better but also allow you to engage in meaningful conversations during interviews.
✨Tip Number 3
Demonstrate your leadership skills by sharing specific examples of how you've successfully managed teams across multiple locations. Highlight your experience in driving client satisfaction and achieving operational goals, as these are crucial for the Regional Operations Director role.
✨Tip Number 4
Prepare to discuss your approach to financial management and cost control. Be ready to explain how you've previously managed P&L responsibilities and contributed to budget development, as this is a key aspect of the role at JLL.
We think you need these skills to ace Regional Operations Director
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in senior account leadership roles, particularly in complex account structures. Emphasise your management experience in Property Management and any specific achievements that demonstrate your ability to drive growth.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role at JLL and how your skills align with their needs. Mention your experience with Six Sigma and process re-engineering, as well as your strong client relationship skills. Be sure to convey your understanding of the dynamics of a matrix environment.
Showcase Your Communication Skills: Since strong verbal and written communication skills are essential for this role, ensure your application is free from errors and clearly articulates your thoughts. Use professional language and structure your application logically to reflect your communication abilities.
Highlight Leadership and Teamwork: Demonstrate your leadership capabilities by providing examples of how you've successfully managed teams across multiple countries or regions. Discuss your approach to performance management and how you foster collaboration within teams to achieve common goals.
How to prepare for a job interview at JLL
✨Understand the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of the Regional Operations Director. Familiarise yourself with JLL's Integrated Facilities Management business line and how this role contributes to client satisfaction and operational efficiency.
✨Showcase Your Leadership Experience
Be prepared to discuss your previous leadership roles, especially in managing complex accounts across multiple countries. Highlight specific examples where you've driven growth or improved service delivery, as this will resonate well with the interviewers.
✨Demonstrate Financial Acumen
Since the role involves financial management and P&L control, be ready to talk about your experience with budgeting, forecasting, and financial reporting. Use concrete examples to illustrate how you've successfully managed financial objectives in past roles.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle stressful situations. Think of examples where you've had to resolve conflicts or implement improvement initiatives, and be ready to explain your thought process.
