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- Tasks: Engage customers and provide tailored solutions in a dynamic retail environment.
- Company: Join Three UK, a leading mobile network provider focused on exceptional customer experiences.
- Benefits: Enjoy perks like a free phone, unlimited sim, generous holiday allowance, and exclusive discounts.
- Why this job: Be part of a vibrant team that values innovation and personal growth while making a real impact.
- Qualifications: No prior experience needed; just bring your passion for customer service and a willingness to learn.
- Other info: Flexible hours with opportunities for bonuses based on store performance.
As a Retail Customer Advisor at Three UK, you will play a crucial role in understanding and meeting each customer’s unique needs as they enter your store. Your dedication to customer service and your knowledge of our cutting-edge products and services will help us achieve unparalleled standards across Three while hitting sales targets together as a team.
Key Responsibilities:
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Customer Engagement: Enhance the customer journey through meaningful interactions, that leave our customers feeling positive and valued.
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Service Excellence: Create exceptional experiences through tailoring and promoting our innovative products and services.
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Performance Enhancement: Achieve personal and store Key Performance Indicators (KPIs) by driving sales and meeting performance goals.
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Solution Efficiency: Provide personalised solutions for customers with general mobile or network-related enquiries, ensuring a resolution is given promptly.
It all starts with you. We are looking for individuals who want to ‘wow’ our customers by demonstrating how technology can transform everyday moments into something truly extraordinary.
Key qualities include:
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Customer Focused: A strong passion for delivering exceptional customer service and the ability to understand and meet customer needs.
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Team Collaboration: The ability to work well within a team, contributing to a positive and high-performing environment.
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Problem Solving: Resourceful and proactive in resolving customer enquiries and challenges.
Full training will be provided so no prior knowledge of our products is required – ambition and the drive to learn matter most.
Be part of a business that invests in your talent, empowering you to innovate, collaborate and grow. We’ll support you with ongoing development opportunities to build your skills and confidence, so you can own where you go as a Customer Advisor and beyond.
Salary: £12.60 per hour + an on-target bonus of 25%, paid out monthly based on your store’s performance
Hours: 20 hours across 3-4 days per week, including weekends on a rotation basis
Join our big network made up of incredible people on a collective mission to provide better connectivity every day, for every customer. It means making an impact and delivering amazing experiences to every person who walks through the door. Everyone at Three has an integral role to play, and we need more energetic, super-talented people within our stores to help us take it one step further., We are a business built on people. We work hard to look after our customers and each other and our inclusive culture will support and inspire you every day. We provide a competitive package of pay and benefits that reward you for your hard work while supporting your health and well-being.
At Three, we offer a range of benefits:
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A free staff handset + unlimited sim card
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4.5% employer pension contribution
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Life assurance
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Holiday allowance of 31 days annual leave plus 2 bank holidays and 3 personal days (pro-rata)
As a bonus, within retail, you will also receive:
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A Tastecard membership
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Money to spend with Uber
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Access to discounts across thousands of retailers, activities, gyms, and health clubs with our Perks at Work scheme
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Opportunity to win ‘Three Celebrates’ monthly and annual awards
Retail Customer Advisor (Southampton) - 20 hours employer: Three
Contact Detail:
Three Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Customer Advisor (Southampton) - 20 hours
✨Tip Number 1
Fokussiere dich auf deine Kommunikationsfähigkeiten. Als Retail Customer Advisor ist es wichtig, dass du in der Lage bist, mit Kunden auf eine positive und ansprechende Weise zu interagieren. Übe, wie du Informationen klar und freundlich vermitteln kannst.
✨Tip Number 2
Informiere dich über die neuesten Produkte und Dienstleistungen von Three UK. Zeige während des Vorstellungsgesprächs dein Interesse und dein Wissen über die Technologien, die du den Kunden vorstellen wirst. Das wird dir helfen, dich von anderen Bewerbern abzuheben.
✨Tip Number 3
Betone deine Teamfähigkeit. Da die Rolle stark auf Teamarbeit basiert, solltest du Beispiele aus deiner Vergangenheit bereit haben, die zeigen, wie du erfolgreich in einem Team gearbeitet hast, um gemeinsame Ziele zu erreichen.
✨Tip Number 4
Bereite dich darauf vor, spezifische Situationen zu besprechen, in denen du Probleme gelöst hast. Zeige, dass du proaktiv und lösungsorientiert bist, indem du konkrete Beispiele nennst, wie du Herausforderungen im Kundenservice gemeistert hast.
We think you need these skills to ace Retail Customer Advisor (Southampton) - 20 hours
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Retail Customer Advisor position. Understand the key responsibilities and qualities that Three UK is looking for, such as customer focus, teamwork, and problem-solving skills.
Tailor Your CV: Customize your CV to highlight relevant experience and skills that align with the job requirements. Emphasize any previous customer service roles or experiences where you demonstrated teamwork and problem-solving abilities.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your enthusiasm for technology. Mention specific examples of how you've positively impacted customer experiences in the past and express your eagerness to contribute to the team at Three UK.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Three
✨Show Your Customer Focus
Demonstrate your passion for exceptional customer service during the interview. Share specific examples of how you've gone above and beyond to meet customer needs in previous roles.
✨Highlight Team Collaboration
Discuss your experience working in teams and how you contribute to a positive environment. Mention any successful projects where teamwork led to achieving goals, especially in a retail setting.
✨Prepare for Problem-Solving Scenarios
Be ready to tackle hypothetical customer inquiries or challenges. Think about how you would approach resolving issues efficiently and effectively, showcasing your resourcefulness.
✨Express Your Willingness to Learn
Since no prior product knowledge is required, emphasize your eagerness to learn about Three UK's products and services. Share instances where you've quickly adapted to new information or skills in the past.
