Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the friendly face of customer service, helping with queries and making customers' days better.
- Company: Join a supportive council team dedicated to exceptional service and community impact.
- Benefits: Enjoy flexible working, 30 days leave, employee discounts, and health support.
- Why this job: Perfect for those who love helping others in a dynamic, inclusive environment.
- Qualifications: Strong communication skills and previous customer service experience are essential.
- Other info: We welcome applicants from all backgrounds and offer career progression opportunities.
The predicted salary is between 28800 - 43200 £ per year.
Job Description
Customer Service Adviser
\\n
Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced, people-focused environment? If so, we’d love to hear from you!
\\n
About the Role
\\n
As a Customer Service Adviser, you’ll be the first point of contact for our customers, providing friendly, efficient, and accurate support across a range of queries relating to all council services. Whether it’s resolving an issue, offering guidance, or simply making someone’s day a little easier, your role is all about putting the customer first.
\\n
What You’ll Do
\\n
- \\n
- Handle customer enquiries using a variety of media channels
- Provide clear, accurate information and solutions
- Maintain detailed and up-to-date customer records
- Collaborate with internal teams to resolve complex issues
- Contribute to a positive working environment
\\n
\\n
\\n
\\n
\\n
\\n
What We’re Looking For
\\n
- \\n
- Excellent communication and interpersonal skills
- A genuine passion for helping people
- Strong problem-solving abilities
- Ability to stay calm under pressure
- Previous customer service experience is essential
\\n
\\n
\\n
\\n
\\n
\\n
What We Offer
\\n
- \\n
- Comprehensive training and ongoing support
- Opportunities for career progression
- A friendly and inclusive team environment
- Flexible working options
- Employee discounts and wellbeing initiatives
\\n
\\n
\\n
\\n
\\n
\\n
If you’ve got the right skills for the job we want to hear from you. We encourage applications from the right candidates regardless of age (restrictions apply to Modern Apprenticeships), disability, gender identity, sexual orientation, religion, belief or race.
\\n
Job Description
\\n
Salary Additional Information
\\n
Stirling Information February
\\n
The Benefits
\\n
- \\n
- 30 days annual leave plus 7 public holidays (rising to 35 after 5 years continuous service)
- Flexible working including hybrid office/work from home arrangements. Our colleagues are encouraged to work flexibly as we know that busy lives don’t always fit around a traditional working pattern, if you need flexibility to complete your role just let us know and we will do our upmost to help you to invest in your career with us while balancing other aspects of your life.
- Biennial incremental progression until top of your payscale is reached
- Membership of the Local Government Pension Scheme. For further details visit https://www.scotlgpsmember.org/about-the-lgps/
- Up to 6 months full sick pay and 6 months half pay dependent on length of service
- Carers Leave
- Up to 4 weeks paid Paternity Leave
- Access to Health & Wellbeing support
- Ongoing opportunities for Learning & Development
- Cycle to Work Scheme
- Lift share Scheme
- Car Lease Scheme
- Technology Benefit Scheme
\\n
\\n
\\n
\\n
\\n
\\n
\\n
\\n
\\n
\\n
\\n
\\n
\\n
\\n
Customer Services Adviser 101201 - 433795 employer: Stirling Council
Contact Detail:
Stirling Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Adviser 101201 - 433795
✨Tip Number 1
Familiarise yourself with the council services you’ll be supporting. Understanding the common queries and issues customers face will help you provide accurate information and solutions during your interactions.
✨Tip Number 2
Practice your communication skills by engaging in role-play scenarios with friends or family. This will help you become more comfortable handling various customer enquiries and improve your ability to stay calm under pressure.
✨Tip Number 3
Network with current or former customer service advisers, if possible. They can provide valuable insights into the role and share tips on how to excel in the position, which can give you an edge during the selection process.
✨Tip Number 4
Demonstrate your passion for helping people by volunteering or participating in community service. This experience not only enhances your CV but also shows your commitment to customer service, making you a more attractive candidate.
We think you need these skills to ace Customer Services Adviser 101201 - 433795
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous customer service experience and relevant skills. Use specific examples that demonstrate your communication abilities and problem-solving skills, as these are key for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping people and your ability to thrive in a fast-paced environment. Mention how you can contribute to a positive working atmosphere and provide excellent customer service.
Highlight Relevant Skills: In your application, emphasise your interpersonal skills and ability to stay calm under pressure. These traits are essential for a Customer Service Adviser, so make sure they stand out in your written materials.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in customer service roles.
How to prepare for a job interview at Stirling Council
✨Show Your Passion for Customer Service
Make sure to express your genuine enthusiasm for helping people during the interview. Share specific examples from your past experiences where you went above and beyond to assist a customer, as this will demonstrate your commitment to exceptional service.
✨Prepare for Common Scenarios
Anticipate questions related to handling difficult customers or resolving complex issues. Think of a few scenarios where you successfully navigated challenges in customer service, and be ready to discuss your thought process and the outcomes.
✨Highlight Your Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly and concisely. You might want to do a mock interview with a friend to refine your responses and ensure you convey information effectively.
✨Demonstrate Problem-Solving Abilities
Be prepared to showcase your problem-solving skills by discussing how you've tackled issues in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers and illustrate your approach to finding solutions.
