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- Tasks: Join our team as a Customer Service Assistant, helping customers daily in a vibrant community.
- Company: Be part of a welcoming branch in Tetbury, dedicated to excellent customer service.
- Benefits: Enjoy 25 days holiday, annual pay reviews, and lifestyle discounts.
- Why this job: Make a real impact by supporting diverse customers in a friendly environment.
- Qualifications: Must have recent experience in customer service or retail; be a people person!
- Other info: Opportunities for personal growth and extensive wellbeing support available.
The predicted salary is between 24000 - 36000 £ per year.
Were looking for a friendly, helpful person to join the team in our Tetburybranch. The role is at the heart of the local community, supporting a wide range of customers, in a welcoming environment, where every day is different. It will suit someone whos at ease with people, and able to support them in a caring, friendly and efficient manner. It involves finding solutions for customers, keeping up to date with our services and policies and staying on top of admin. Dealing with cash transactions carefully and accurately are among its key responsibilities as well as taking calls and other duties for our greater Customer Service area. Benefits include: 25 days holiday plus Bank Holidays Ability to buy and sell holiday allowance Annual pay review Personal pension Annual Success Share scheme Maternity, paternity and sharedparental leave Extensivewellbeing support My Lifestyle retail discounts Servicerecognition About you For this role youll be a people person and itll be important that you can engage with a diverse range of people, find out how to help them best and give them a great experience with us. To be successful in this role its essential you have: Current experience interacting directly with customers and providing great service on a daily basis Recent retail, call centre or customer focused background Desirable experience will inclu…
Customer Service Assistant employer: Coventry Building Society Careers
Contact Detail:
Coventry Building Society Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant
✨Tip Number 1
Familiarize yourself with the local community in Tetbury. Understanding the needs and preferences of the residents will help you connect better with customers and provide tailored support.
✨Tip Number 2
Brush up on your cash handling skills. Since dealing with cash transactions is a key responsibility, being confident and accurate in this area will set you apart from other candidates.
✨Tip Number 3
Practice your problem-solving skills. Think of common customer issues and how you would resolve them efficiently while maintaining a friendly demeanor.
✨Tip Number 4
Showcase your ability to work in a team. Highlight any previous experiences where you collaborated with others to enhance customer service, as teamwork is essential in our environment.
We think you need these skills to ace Customer Service Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service, especially any roles where you interacted directly with customers. Use specific examples that demonstrate your ability to provide great service.
Craft a Friendly Cover Letter: Write a cover letter that reflects your personality and enthusiasm for the role. Mention your passion for helping people and how your previous experiences make you a great fit for the Customer Service Assistant position.
Showcase Relevant Skills: In your application, emphasize skills such as communication, problem-solving, and cash handling. These are crucial for the role and will show that you understand the responsibilities involved.
Research the Company: Familiarize yourself with the company’s values and services. This will help you align your application with their mission and demonstrate your genuine interest in becoming part of their team.
How to prepare for a job interview at Coventry Building Society Careers
✨Show Your People Skills
Since the role is all about engaging with a diverse range of customers, be prepared to share examples of how you've successfully interacted with people in previous roles. Highlight your ability to create a welcoming environment and provide excellent service.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've found solutions for customers. During the interview, explain your thought process and how you approached challenges to ensure customer satisfaction.
✨Familiarize Yourself with Company Policies
Before the interview, take some time to research the company's services and policies. Being knowledgeable will not only impress the interviewer but also show that you're genuinely interested in the role.
✨Practice Cash Handling Scenarios
Since dealing with cash transactions is a key responsibility, be ready to discuss your experience with cash handling. You might even want to practice explaining how you ensure accuracy and care in these transactions.
