Retentions Advisor

Join a busy vehicle rental team in Stockport as a Retentions Advisor, where your people skills and ability to build loyalty can really make a difference. You'll be speaking with existing customers, helping resolve any issues, and promoting services that encourage them to stay with us, all while working with a supportive team that values hard work and friendly service. If you're keen to earn great bonuses and enjoy a role that keeps you on your toes, this is the job for you! What will you be doing as a Retentions Advisor? Speaking with customers to understand their needs and ensure they remain satisfied Resolving queries and complaints quickly and professionally Recommending the best rental options and upgrades to retain business Processing renewals, agreements, and payments accurately Promoting add-on services to increase loyalty and improve the customer experience Carrying out follow-up calls and maintaining good customer relationships Working closely with your team to manage accounts and support retention targets We would LOVE to hear from you if you have experience as a: Experience in a busy, customer-focused environment Confidence dealing with queries and resolving issues Strong communication skills both face-to-face and over the phone A proactive, positive approach to customer service A full clean UK driving license What will you get in return for your work as a Retentions Advisor? Competitive salary of £2…