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For Companies At a Glance
- Tasks: Investigate fraud cases and protect customers from losses.
- Company: Join Capital One, a leading tech-driven bank focused on customer success.
- Benefits: Enjoy remote work, a competitive salary, and great perks like medical insurance and gym access.
- Why this job: Be part of a diverse team making a real impact in banking while developing your skills.
- Qualifications: Looking for detail-oriented team players with strong communication skills.
- Other info: 12 weeks of training in Nottingham, then mostly remote work with occasional office days.
The predicted salary is between 27000 - 37800 £ per year.
Nottingham Trent House (95002), United Kingdom, Nottingham, NottinghamshireFraud Investigator
Salary of £27,000
About this role
Our Fraud team protects the business from fraud losses whilst putting the customer at the heart of everything we do. They apply judgement to all investigations and reach the right outcome for our customers.
As a member of the Fraud team, you\’ll work to investigate:
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Application Fraud
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Account Takeover
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Disputes
What you\’ll do
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Investigate inbound and outbound customer contact for all areas of Fraud and Disputes, including Application Fraud, Account Takeover and Disputes
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Protect the business from fraud losses by proactively identifying fraudulent applications and transactions; and protect victims of fraud and genuine customers
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Be the point of contact for offshore vendors and other areas of the UK business
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Take ownership of cases with end to end case management and one call resolution.
What we\’re looking for
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Adaptable in a fast-paced environment
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Expert attention to detail would make you a superstar in this role
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A team player that acts with integrity and treats our customers with respect
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Demonstration of solid judgement
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A great communicator, both verbal and written, communicating effectively to customers and third parties
We are committed to creating a level playing field and seek to create teams that are representative of our customers and the communities we serve. We\’d love to hear from you if you identify with a typically under-represented group in our industry and are particularly keen to hear from women, the LGBTQ+ community and ethnic minority candidates.
Where and how you\’ll work
We have developed a blended learning and support programme involving in-person, remote and self learning. This means:
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You\’ll get full training in the role for 12 weeks where you\’ll be based in our Nottingham office. This supports your development in the role but also allows you to learn more about our culture and build relationships with colleagues. During your training, your working hours will be 09:00 to 17:30, Monday to Friday.
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Once you\’ve completed training, your hours will be 09:00 to 17:00, Monday to Friday. You\’ll transition to mostly working from home and you\’ll spend a day in our office every 2 weeks. This will be for team building, collaboration and the opportunity to meet and spend time with your colleagues face to face. However, if you want to work from the office more, you can!
What\’s in it for you
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Salary of £27,000.00
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Laptop provided on your first day
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Life and private medical insurance
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Enhanced parental leave and family care days
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25 days holidays per year with the option to buy up to 5 more
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Excellent training in our open plan offices for your first 12 weeks
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Primarily remote working upon completion of training (work from home, with 2 days per month in our Nottingham office for team building and collaboration).
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Advanced career progression
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Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant and mindfulness space.
What you should know about how we recruit
We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it\’s about what you do, not just what you say. That\’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages.
We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few:
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REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies
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OutFront – to provide LGBTQ+ support for all associates
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Mind Your Mind – signposting support and promoting positive mental wellbeing for all
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Women in Tech – promoting an inclusive environment in tech
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EmpowHER – network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry
Capital One is committed to diversity in the workplace.
If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment.
For technical support or questions about Capital One\’s recruiting process, please send an email to
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Who We Are
At Capital One, we\’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.
Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Fraud Investigator employer: Capital One UK
Contact Detail:
Capital One UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fraud Investigator
✨Tip Number 1
Familiarise yourself with common types of fraud, such as application fraud and account takeover. Understanding these concepts will help you demonstrate your knowledge during interviews and show that you're proactive about the role.
✨Tip Number 2
Practice your communication skills, both verbal and written. As a Fraud Investigator, you'll need to effectively communicate with customers and third parties, so being able to articulate your thoughts clearly is crucial.
✨Tip Number 3
Network with professionals in the fraud investigation field. Attend industry events or join online forums to connect with others who can provide insights and potentially refer you to job openings.
✨Tip Number 4
Showcase your attention to detail in any interactions you have with the company. Whether it's through emails or conversations, demonstrating this skill can set you apart as a candidate who understands the importance of thorough investigations.
We think you need these skills to ace Fraud Investigator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Fraud Investigator role. Emphasise your attention to detail, communication skills, and any previous experience in fraud detection or customer service.
Craft a Strong Cover Letter: Write a cover letter that showcases your understanding of the role and the company. Mention specific examples of how you've demonstrated solid judgement and adaptability in fast-paced environments, as these are key traits for this position.
Highlight Relevant Skills: In your application, clearly outline your skills that match the job description. Focus on your ability to manage cases end-to-end, communicate effectively with customers and third parties, and your commitment to protecting customers from fraud.
Showcase Your Values: Since the company values diversity and inclusion, mention any experiences or perspectives you bring that align with these values. This could include involvement in community groups or initiatives that support under-represented communities.
How to prepare for a job interview at Capital One UK
✨Showcase Your Attention to Detail
As a Fraud Investigator, attention to detail is crucial. Prepare examples from your past experiences where your keen eye helped identify discrepancies or prevent fraud. This will demonstrate your capability to handle the responsibilities of the role.
✨Communicate Clearly and Effectively
Since you'll be dealing with customers and third parties, practice articulating your thoughts clearly. Use role-play scenarios to enhance your verbal communication skills and ensure you can convey complex information in an understandable way.
✨Demonstrate Adaptability
The fraud landscape is ever-changing, so being adaptable is key. Think of instances where you've successfully navigated change or handled unexpected challenges. Share these stories during your interview to highlight your flexibility.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your judgement and decision-making skills. Practice responding to hypothetical situations related to fraud investigations, focusing on how you would approach each case while keeping customer welfare in mind.
