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- Tasks: As a House Manager, you'll enhance homeowners' lives through exceptional service and event coordination.
- Company: Join McCarthy Stone, the UK's leading retirement living provider, dedicated to improving older people's wellbeing.
- Benefits: Enjoy flexible hours, generous leave, pension plans, and life assurance in beautiful surroundings.
- Why this job: Make a real impact in a supportive community while developing your skills in a dynamic environment.
- Qualifications: Bring excellent communication skills and customer service experience; training provided for first aid and safety.
- Other info: Diversity is celebrated here; all backgrounds are welcome to apply!
The predicted salary is between 18400 - 25900 £ per year.
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The Vacancy
Do you take pride in delivering excellent customer service?
The Vacancy
Do you take pride in delivering excellent customer service?
Do you get satisfaction from a role that involves multi-tasking and finding solutions?
Do you enjoy organising and facilitating social events?
McCarthy Stone is the leading UK’s retirement living providers. We are recruiting for a House Manager to join the team at our Crescent Place development in Warminster, Wiltshire.
Hours: 30 hours per week Monday to Friday, working throughout the year.
Salary: £21,490.34 per annum
Benefits: Group personal pension, life assurance, Employee Assist Scheme, and flexible working hours working in the most beautiful surroundings, generous annual leave entitlement.
About The Role Of a House Manager
We are seeking a customer centric House Manager to exemplify the high-quality customer standards that we are renowned for. Our House Manager’s key role is to enhance our Homeowner’s quality of life and enable them to maintain their independence. This is a diverse role encompassing high level customer service and front of house and facilities management. The successful candidate will be responsible for building a strong community with our homeowners through event coordination, and regular meetings to report company updates and address the priorities of our residents.
Some of the House Manager duties within this role include:
- Welcoming new Homeowners and supporting them to settle into their apartments.
- Providing a professional front of house service and dealing all visitors in a friendly manner.
- Being the first point of contact for all our Homeowners and offering them help, support and advice as necessary.
- Working in collaboration with our partners and suppliers to ensure the smooth running of the estate
- Being the ‘face’ of McCarthy Stone for the families and friends of our Homeowners.
- Dealing with Homeowners issues with sensitivity and understand the need for confidentiality and respect their privacy.
- Managing the development –gardens and grounds – in an efficient and effective manner, providing our Homeowners with a safe, secure, well maintained, and pleasant environment
- Facilitating social interaction and helping Homeowners to enjoy retirement living to the full.
- Ensuring that all Health and Safety requirements are adhered to.
The Successful Candidate Will Have The Following Key Competencies
- Excellent communication skills with a real “can do” attitude.
- Extensive experience in a professional customer service orientated position.
- A professional approach with high quality standards.
- Thrives in a busy a varied role, where every day will be different.
- Be resilient and can problem solve effectively.
- An awareness of basic Health and Safety will be a distinct advantage.
- A good level of computer literacy including Microsoft Word and Outlook.
- Previous/current work based first aid qualifications will be an advantage although successful candidates will receive all the necessary training on commencement of the role.
As part of McCarthy & Stone Management Service, a successful and fast expanding national company, you’ll get all the training and support you need to help you meet your career goals from our internal experts. This includes courses such as basic first aid, working safely in the workspace, Dementia Friends training and many more.
Could this role be the perfect job for you? Apply now! All applications will be reviewed as soon as they are received, and we hold the right to appoint before the closing date.
McCarthy Stone celebrate diversity and promote equality and inclusion amongst our colleagues. We welcome applications from all, regardless of personal characteristics or background.
About Us
As the UK’s leading developer and manager of retirement communities, we provide high quality homes to exacting specifications. As of January 2025, McCarthy Stone operates over 545 developments across the UK for more than 24,200 people.
We believe in championing the role, wellbeing, and happiness of older people in society. We help our customers have a better later life, so they feel more connected, recognised, and valued than ever. In late 2020 we launched the McCarthy Stone Charitable Foundation to support local causes that help older people in need across Britain.
We are proud to have been certified as a Great Place to Work 2025 as well as making the Great Place to Work Wellbeing list!
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House Manager employer: McCarthy Stone
Contact Detail:
McCarthy Stone Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land House Manager
✨Tip Number 1
Familiarise yourself with McCarthy Stone's values and mission. Understanding their commitment to enhancing the quality of life for homeowners will help you align your responses during interviews and demonstrate your passion for the role.
✨Tip Number 2
Network with current or former employees of McCarthy Stone. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial when discussing your fit for the House Manager position.
✨Tip Number 3
Prepare examples of how you've successfully managed customer service situations in the past. Highlighting your problem-solving skills and ability to handle diverse challenges will showcase your suitability for the dynamic nature of the House Manager role.
✨Tip Number 4
Research the specific community you'll be working in, such as Warminster. Being knowledgeable about the local area and its amenities can help you connect with potential homeowners and demonstrate your commitment to creating a welcoming environment.
We think you need these skills to ace House Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and event management. Use specific examples that demonstrate your ability to multitask and solve problems effectively, as these are key competencies for the House Manager role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for enhancing the quality of life for others. Mention your understanding of the responsibilities of a House Manager and how your skills align with McCarthy Stone's values and mission.
Highlight Communication Skills: Since excellent communication is crucial for this role, provide examples in your application that illustrate your strong interpersonal skills. Discuss situations where you successfully resolved conflicts or facilitated social interactions.
Showcase Relevant Qualifications: If you have any qualifications related to health and safety or first aid, be sure to mention them. Even if you don’t have these qualifications yet, express your willingness to undergo training, as this shows your commitment to the role.
How to prepare for a job interview at McCarthy Stone
✨Showcase Your Customer Service Skills
As a House Manager, excellent customer service is key. Be prepared to share specific examples from your past experiences where you went above and beyond to assist customers or resolve issues.
✨Demonstrate Your Organisational Abilities
This role involves multi-tasking and event coordination. Highlight any relevant experience you have in organising events or managing multiple responsibilities simultaneously, and be ready to discuss how you prioritise tasks.
✨Emphasise Your Communication Skills
Effective communication is crucial in this position. Practice articulating your thoughts clearly and confidently, and consider discussing how you've successfully communicated with diverse groups in previous roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and resilience. Think of scenarios where you faced challenges in a customer service setting and how you handled them, as this will demonstrate your capability to manage similar situations in the future.
