Senior Client Service Manager

Company description: Senior Client Service Manager (CPG aligned) Lets be unstoppable together! Circana (formerly IRI and NPD) is the leading advisor on the complexity of consumer behaviour. Through unparalleled technology, advanced analytics, cross-industry data and deep expertise, we provide clarity that helps almost 7,000 of the worlds leading brands and retailers take action and unlock business growth. At Circana, we are fuelled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives. Join our inclusive, committed team to be a challenger, own outcomes, and stay curious together. Learn more at www.circana.com. Overview of the role: Client Service are currently recruiting for a Senior Client Service Manager (SCSM) to join their team. Reporting to the Director of Client Service UK, the SCSM is responsible for leading a team to achieve high levels of client satisfaction through strong process management skills, flawless planning and execution, and proactive communication. With a specific focus on Circanas CPG Manufacturer clients, this is a cross-functional role requiring collaboration with a number of internal teams as well as being the primary escalation point for a specific CPG client base. The SCSM will be required to engage effectively and constructively with all alig…