Employee Service Centre Specialist (Hybrid - Northern Ireland)

This is a hybrid position and requires you to go into the office as needed. Interested in this role You can find all the relevant information in the description below. The office is located on Patrick Street in Derry. Position Summary/Objective In this role you would be supporting the US Benefits & Employee Services Team using Workday and Salesforce ticketing technologies.This position is within the EMEA Help Desk team providing support for English speaking clients with their Workday system. You need to have experience in both Computer & Communications technologies developed and enhanced in the Information Technology and Call Centre Industries.Essential Functions/Duties/Responsibilities Provide professional and timely service to internal and external customers Effective communication skills via email Provide Workday platform navigation and access assistance to contact centre requests. Support team goals for performance metrics and service level agreement statistics for all cases (written and verbal) Escalation of service delivery issues to on-site Lead and Corporate contacts as appropriate Participate in ongoing training relative to the functional area Form strong partnerships within the department and organization Identify and document areas of improvement or innovation through process change or automation Meets or exceeds all performance standards Assumes other duties as assigned by the Manager Competencies Related working experience in a customer service or helpdesk-related role Keenness and willingness to learn basic Employee Self Service functionality for the Workday platform Must value and promote team spirit, have outstanding interpersonal skills, and exhibit professionalism within the workplace Maintain punctuality and adherence to set schedule with extra hours as needed Ability to cope in a fast-paced, demanding environment and manage sensitive, confidential issues. Analytical skills; strong research and follow-up skills Ability to multi-task Professional communication skills Proficient PC Skills (Microsoft Office, Outlook, HRIS, etc) Ability to work independently and as part of a team Must be willing to adapt and display a positive attitude Supervisory ResponsibilityThis role has no supervisory responsibility and reports to the Global Help Desk Lead. Qualifications and Experience 2 years of administration experience Excellent communication skills both written and verbal in English Intermediate Excel experience Advanced Proficiency in Microsoft Office Ability to prioritize tasks Preferred Skills Experience in Employee Benefits Call Center experience Workday and/or Salesforce experience Skills: Help Desk Support Excel Spreadsheets Customer Service Remote working/work at home options are available for this role.