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For Companies At a Glance
- Tasks: Lead the night crew, manage hotel operations, and ensure guest satisfaction.
- Company: Join the vibrant Moxy Birmingham NEC, part of the Marriott family.
- Benefits: Enjoy discounted stays, food perks, health plans, and generous holiday allowances.
- Why this job: Be part of a fun team that values energy, creativity, and great service.
- Qualifications: Experience in hospitality, team management, and knowledge of property management systems required.
- Other info: A personality assessment may be part of the recruitment process.
The predicted salary is between 28800 - 42000 £ per year.
Job Description
Night Crew Leader (Assistant) – MOXY Birmingham NEC
This position is based on a full time contract.
Gross Salary: £competitive
Adaptable problem solver who takes initiative to ensure guests have a great experience & can manage a team in a fast-paced service role, all while bringing the Moxy brand to life creating a fun and relaxed environment that makes guests feel at home.
Main Tasks and responsibilities
- Running the night audit and balancing the days business
- Prepare the hotel for the following day
- Managing the night to night operation of the hotel
- Customer service, guest relations and creating positive guest experiences
- Building a team that delivers excellent service the Moxy way
- Managing Food & Beverage outlets the Moxy way
- Manage hotel room inventory and checking guests in/out the Moxy way
- Follow all food safety, licensing and health & safety policies to work safely
- Promote & support the Moxy brand and the Marriott Bonvoy loyalty program
Were looking for someone with Moxie, which is all of these things:
- Have high energy and a fearless do-it-yourself attitude
- Good with people and enjoy chatting with guests
- Skilled multi tasker who can balance hard work with great service
- Know being relaxed isn't the same as being lazy
- Clear communicator fluent in English (and other languages a plus!)
Useful Experience
- Must have Experience within the service industry
- Must have experience of team management
- Must have experience of aproperty management system such as Opera
- Knowledge of POS systems such as Micros
- Knowledge of Food Safety & Licensing laws
- Personal experience of travel & travel industry
BENEFITS FOR YOU!
- Health Cash Plan
- Discounted room rates for you, as well as your Friends and Family, at Marriott hotels worldwide
- Discount on Food & Beverages at Marriott hotels worldwide
- Enhanced Maternity/Paternity/Adoption pay
- Pension scheme
- Twenty eight holidays (annually increasing to max thirty three holidays)
*a personality assessment can be part of the recruitment process*
AMRT1_UKCT
Contact Detail:
Moxy Birmingham NEC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Crew Leader (Assistant)
✨Tip Number 1
Familiarise yourself with the Moxy brand and its unique culture. Understanding what makes Moxy special will help you convey your enthusiasm during interviews and show that you're a great fit for their fun and relaxed environment.
✨Tip Number 2
Highlight your experience in team management and customer service. Be ready to share specific examples of how you've successfully led a team or created positive guest experiences in previous roles, as this is crucial for the Night Crew Leader position.
✨Tip Number 3
Brush up on your knowledge of property management systems like Opera and POS systems such as Micros. Being able to discuss your familiarity with these tools will demonstrate your readiness to manage hotel operations effectively.
✨Tip Number 4
Prepare to showcase your problem-solving skills and adaptability. Think of scenarios where you've had to think on your feet or resolve issues quickly, as these traits are essential for managing the night operations at Moxy.
We think you need these skills to ace Night Crew Leader (Assistant)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the service industry and team management. Emphasise any roles where you demonstrated problem-solving skills and customer service excellence, as these are key for the Night Crew Leader position.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the Moxy brand and how your personality aligns with their values. Share specific examples of how you've created positive guest experiences and managed teams effectively in previous roles.
Highlight Relevant Skills: Clearly outline your familiarity with property management systems like Opera and POS systems such as Micros. Mention your knowledge of food safety and licensing laws, as these are crucial for the role.
Showcase Your Communication Skills: Since clear communication is essential, ensure your application is well-written and free of errors. If you speak additional languages, mention this to strengthen your application, as it can be a valuable asset in guest relations.
How to prepare for a job interview at Moxy Birmingham NEC
✨Show Your Energy and Enthusiasm
As a Night Crew Leader, you'll need to bring high energy to the role. Make sure to convey your enthusiasm for the position during the interview. Share examples of how you've created a fun and relaxed environment in previous roles.
✨Demonstrate Your Problem-Solving Skills
This role requires an adaptable problem solver. Prepare to discuss specific situations where you've successfully managed challenges in a fast-paced service environment. Highlight your initiative and how you ensured a great experience for guests.
✨Emphasise Team Management Experience
Since managing a team is a key responsibility, be ready to talk about your experience in team management. Discuss how you've built a cohesive team that delivers excellent service and any strategies you've used to motivate and support your colleagues.
✨Familiarise Yourself with Moxy's Brand Values
Understanding the Moxy brand is crucial. Research their values and culture, and think about how you can embody these in your role. Be prepared to discuss how you would promote the Moxy brand and enhance guest experiences in line with their ethos.
