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For Companies At a Glance
- Tasks: Lead the development of engagement processes and collaborate with sales to enhance service offerings.
- Company: Join monday.com, a dynamic company focused on expanding its professional services team.
- Benefits: Enjoy a vibrant work culture with opportunities for growth and collaboration in London.
- Why this job: Be at the forefront of our commercial strategy and make a real impact on service success.
- Qualifications: Ideal candidates should have experience in sales enablement and a passion for driving customer value.
- Other info: This role requires attending our London office three days a week.
The predicted salary is between 43200 - 72000 £ per year.
Job Description
This job is with Monday.com, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
Our Professional Services team is growing and we're looking for a superstar Engagement Manager to join our growing team.
As an Engagement Manager at monday.com, you will play a pivotal role in driving the success of our professional services team and offerings and supporting our efforts to expand our market presence. As this is the first time we launch this role, you'll be expected to lead the build of this role including processes, methodologies, and everything around that.
You will be at the forefront of our commercial services strategy, collaborating closely with the sales team to drive service attach rates and ensure seamless integration of services into our sales cycles. Your key responsibilities will be encompass sales enablement, being the go-to person for every services aspect and commercial related topics pre-sales, and together with other services stakeholders, enhancing our services portfolio and offering to drive services selling and value to our customers and prospects.
Please note this role requires attending our London office 3 days a week*
About The Role
Responsibilities:
- Acting as the liaison with the sales and services teams to develop and execute strategies for selling professional services alongside our standard license.
- Provide sales enablement, including training and coaching on effectively positioning and selling services during the sales cycle, while owning the services catalog.
- Engage in pre-sale client conversations, understand their pain points and opportunities (perform scoping), and craft compelling documentation that showcase monday.com's potential.
- Lead the initial scoping process for prospective engagements, working closely with customers to understand requirements and define project scope and match the right service to the customer specific needs.
- Responsible for incoming EMEA S&P requests. Act as the primary point of contact for commercial services inquiries, providing expertise and guidance to both internal stakeholders and customers.
- Work hand-in-hand with clients, partners, internal Sales Engineering, & sales reps to define project scope, ensuring alignment with expectations and resource availability.
- Take ownership of the SOW building process, ensuring accuracy, completeness, and alignment with customer expectations and company capabilities.
- Close collaboration with the services leadership team on teams capacity, and involving the right people to the pre-sales phase to assure accuracy of scope
- Monitor and analyze service attach rates, sales performance, and customer feedback to identify opportunities for improvement and optimization.
- Collaborate with cross-functional teams, including legal, finance, partnership, revops, and others, to drive alignment and support overall business objectives.
- Stay informed about industry trends, best practices, and competitor offerings to continuously enhance our services portfolio and maintain a competitive edge.
Requirements
Requirements:

- 5+ years of experience in B2B SaaS as AE/AM/consulting role with significant experience of selling services as part of the sales cycle, technical consultant
- A builder attitude – building a new practices from scratch including processes, methodologies, and putting clear metrics for them while connecting to the bigger business picture
- Experience with high impact sales enablement to drive behaviors and changes
- Experience performing technical project scoping and writing SOWs. While clearly articulating technical topics to a non-technical audience
- Detail-oriented individual with the ability to rapidly learn and take advantage of new concepts, business models, and technologies.
- Superb written and verbal communication skills
- Positive attitude, empathy, and high energy
- Strong customer-facing and presentation skills with the ability to establish credibility with executives
#LI-DNI
Engagement Manager employer: monday.com
Contact Detail:
monday.com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Engagement Manager
✨Tip Number 1
Familiarise yourself with monday.com's services and offerings. Understanding the nuances of our products will help you articulate how you can enhance our service portfolio and drive sales effectively.
✨Tip Number 2
Network with current employees or industry professionals who have experience in engagement management. They can provide insights into the role and share tips on how to align your skills with our expectations.
✨Tip Number 3
Prepare to discuss your experience in sales enablement and collaboration with sales teams. Highlight specific examples where you've successfully integrated services into sales cycles, as this will be crucial for the role.
✨Tip Number 4
Showcase your leadership skills and ability to develop processes and methodologies. Since this is a new role, demonstrating your capability to lead its development will set you apart from other candidates.
We think you need these skills to ace Engagement Manager
Some tips for your application 🫡
Understand the Role: Take time to thoroughly read the job description for the Engagement Manager position at monday.com. Understand the key responsibilities and required skills, as this will help you tailor your application to highlight relevant experiences.
Tailor Your CV: Customise your CV to reflect the specific skills and experiences that align with the role. Emphasise your experience in sales enablement, service integration, and any leadership roles you've held, as these are crucial for the position.
Craft a Compelling Cover Letter: Write a cover letter that not only introduces yourself but also explains why you are passionate about the Engagement Manager role. Highlight your understanding of the commercial services strategy and how your background can contribute to the success of the professional services team.
Showcase Relevant Achievements: In both your CV and cover letter, include specific examples of past achievements that demonstrate your ability to drive service sales and enhance service offerings. Use metrics where possible to quantify your impact, such as increased sales percentages or successful project completions.
How to prepare for a job interview at monday.com
✨Understand the Role
Make sure you have a clear understanding of what an Engagement Manager does, especially in the context of monday.com. Familiarise yourself with their professional services team and how this role contributes to their market presence.
✨Showcase Your Leadership Skills
Since this is a new role, demonstrate your ability to lead and develop processes. Prepare examples from your past experiences where you've successfully implemented methodologies or led teams to achieve goals.
✨Collaborate Effectively
Highlight your experience in collaborating with sales teams and other stakeholders. Be ready to discuss how you can drive service attach rates and integrate services into sales cycles seamlessly.
✨Prepare Questions
Have insightful questions ready for your interviewers about the company's vision for this role and how they see it evolving. This shows your genuine interest and helps you assess if the company aligns with your career goals.
