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For Companies At a Glance
- Tasks: As a Customer Advisor, you'll provide tailored service and support store operations.
- Company: Join Pavers, a growing business with family values and a commitment to sustainability.
- Benefits: Enjoy a competitive hourly rate, generous discounts, and increasing holiday entitlement.
- Why this job: Be part of a fun, fast-paced environment with opportunities for personal growth and community impact.
- Qualifications: We're looking for team players with a 'can do' attitude and a passion for selling.
- Other info: Flexible shifts available, including weekends and evenings, perfect for students!
Overview
Want to see a snapshot of your duties? As a Customer Advisor, you\’re the heart of our stores. Not only will you provide excellent, tailored service to our customers, you’ll be there to:
- Help our customers look & feel great
- Showcase our \’feel great footwear\’, that feels as great as it looks
- Support the operations of the store
- Organise deliveries
- Be involved in stock movements
- Maintain an organised, clean and safe working environment
Are you passionate about achieving sales targets and finding just the right products for customers? Do you have a \’can do\’ attitude, passion for great customer service and enjoy working in a fast paced and fun environment? Do you want to work for a growing, profitable business with family values & green credentials, with opportunities for progression, and are a team player?
Responsibilities
- Provide excellent, tailored customer service to drive sales
- Support store operations and stock management
- Assist with deliveries and stock movements
- Maintains a clean, safe, and organized store environment
Qualifications / Attributes
- Self-awareness
- A \’can do\’ attitude
- Keen eye for attention to detail
- Passion for selling
- Strong multi-tasking abilities
Company
The Pavers story began in York in 1971 when Catherine Paver took out a £200 bank loan to fund her new business. She had big dreams of changing the world of footwear and a passion to provide comfortable and stylish shoes for all. Starting small, she sold shoes at village halls and homeware parties before opening the first Pavers shop in Scarborough in 1981, when Catherine\’s three sons joined the business. One of her sons, Stuart, ran the business as Managing Director for over 40 years, joined by his son Jason in 2016. As of September 2023, Jason Paver is now the Managing Director of Pavers Ltd, with Stuart Paver moving to Chairman, taking the company into the 3rd generation of family run leadership. From these modest beginnings, Pavers Shoes has grown to be a UK leader in today\\\’s footwear industry, with over 180 stores nationwide encompassing our more recently acquired brands including Jones Bootmaker, Herring Shoes, Padders & Van Dal. We remain acquisitive, highly profitable, and are an ever-growing, independent family-run business, employing over 1,900 people. We were delighted to receive recognition as a 3 Employer with \’World Class\’ levels of workplace engagement and the \’2nd Best Retailer to Work For\’ by Best Companies in November 2024. At Pavers, we attribute the talents, passion, and dedication of our colleagues as the reasons for our success.
Benefits
- Holidays that increase with service
- Company Pension Contribution
- Wellbeing Assistance through Retail Trust
- Enhanced Maternity, Paternity and Adoption Pay
- Gym
- Discounts across multiple retailers
Compensation & Perks
- A competitive hourly rate of £12.50 (18+)
- PaSS training to increase your hourly rate to £13.00 (18+)
- Generous colleague discount scheme, some of which can be shared with your family and friends
- Holiday entitlement that increases with service
- Company contribution pension
- Pavers Academy – access to training
- Pavers Foundation – nominate a cause to receive a donation
- Wellbeing and financial support through RetailTRUST
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Customer Advisor employer: Pavers Ltd
Contact Detail:
Pavers Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor
✨Tip Number 1
Familiarise yourself with Pavers' products and values. Understanding their 'feel great footwear' concept will help you connect with customers and demonstrate your passion for the brand during your interactions.
✨Tip Number 2
Showcase your customer service skills in your conversations. Be prepared to share examples of how you've gone above and beyond for customers in previous roles, as this aligns perfectly with the company's focus on excellent service.
✨Tip Number 3
Emphasise your ability to work in a fast-paced environment. Share experiences where you've successfully managed multiple tasks or worked under pressure, as this is crucial for the Customer Advisor role.
✨Tip Number 4
Demonstrate your team player attitude. Highlight instances where you've collaborated with colleagues to achieve sales targets or improve customer satisfaction, as teamwork is highly valued at Pavers.
We think you need these skills to ace Customer Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service and sales. Use bullet points for clarity and include specific achievements that demonstrate your ability to meet sales targets.
Write a Strong Cover Letter: In your cover letter, express your passion for customer service and your enthusiasm for the role. Mention your 'can do' attitude and provide examples of how you've successfully worked in fast-paced environments or achieved sales goals.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Customer Advisor role.
How to prepare for a job interview at Pavers Ltd
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service. Share specific examples from your past experiences where you went above and beyond to help a customer, as this aligns perfectly with what Pavers values in their team.
✨Demonstrate Your Sales Skills
Prepare to discuss how you've successfully achieved sales targets in previous roles. Highlight any techniques or strategies you used to engage customers and close sales, as this will showcase your ability to contribute to the team's goals.
✨Emphasise Teamwork and Flexibility
Since the role requires working in a fast-paced environment and on a rota basis, be ready to talk about your experience working as part of a team. Mention how you adapt to different situations and support your colleagues, which is crucial for maintaining a positive store atmosphere.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of your interview. Inquire about the training opportunities available through Pavers Academy or how the company supports employee wellbeing. This shows your genuine interest in the role and the company culture.
