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- Tasks: Deliver exceptional customer service and manage the full rental experience.
- Company: Join Avis Budget Group, a global leader in mobility solutions with over 70 years of experience.
- Benefits: Enjoy 33 days holiday, employee discounts, and a range of perks including fitness classes and online GP appointments.
- Why this job: Be part of a dynamic team that values your contributions and offers a fun, varied work environment.
- Qualifications: Customer service experience, excellent communication skills, and a valid driving licence required.
- Other info: Flexible working hours with a rotational shift pattern; no two days will be the same!
The predicted salary is between 22000 - 29000 £ per year.
Job Title: Rental Operations Agent
Salary: £26,265 plus commission
Other: Free parking & Uniform
Hours: Full time, permanent, rotational shift pattern Monday – Sunday
Are you brilliant at creating unbeatable experiences that keep customers coming back time and again? Do you feel comfortable understanding and promoting the extra products and services that suit each person’s needs? Do you want to join us on our journey of becoming the best vehicle rental company in the world? If so, this is the role you’re looking for!
You will work in a fast-paced environment placing the customer at the heart of everything you do. We pride ourselves on delivering unbeatable service and creating an environment where we can celebrate and recognise our employees for the great job they do!
Key Responsibilities of a Rental Operations Agent:
- Owning the full rental experience from vehicle preparation, interacting with customers to handling returns.
- Providing excellent face-to-face customer service.
- Being a brand ambassador – positively promoting our products and services.
- Working towards targets to increase productivity and sales.
What we are looking for:
- Customer service experience
- Excellent communication skills
- Team-player
- Friendly, positive, ‘can-do’ attitude
- Someone who enjoys working flexibly as the role is annualised hours based and who likes taking on a variety of different tasks – no two days will be the same!
- A full valid driving licence with 12 months’ experience
Great rewards for great work:
Great customer experiences begin with team members who feel valued and respected. That’s why we are committed to looking after our people as much as our customers.
We offer:
- 33 days holiday inclusive of bank holidays
- A discount account, giving you access to perks, including free drinks, cinema tickets, shopping discounts, online GP appointments, fitness classes, learning courses and much more
- Employee Assistance Programme (EAP) provided by Health Assured – 24/7 support for your mental health and wellbeing
- Employee discounts on car rental across Avis Budget Group (including Zipcar).
- Opportunity to earn monthly commission
Avis Budget Group is a leading global provider of mobility solutions, operating three of the most recognized brands in the industry through Avis, Budget and Zipcar, the world’s leading car-sharing network. Together our brands offer a range of options, from car and truck rental to on-demand car sharing that bring vehicles closer to where and when customers need them, by the minute, the hour, one-way, daily, weekly and months-long reservations. Our brands represent a mobility ecosystem of more than 11,000 locations in approximately 180 countries. With more than 70 years of experience in managing global fleets and with one of the largest fleets of connected cars in the world, we are committed to innovation and are moving the future of mobility forward.
Apply Now!
#driventobethebest
London London, City of United Kingdom #J-18808-Ljbffr
Rental Operations Agent employer: Avis Budget Group
Contact Detail:
Avis Budget Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Rental Operations Agent
✨Tip Number 1
Familiarise yourself with the vehicle rental industry and our specific services. Understanding the products we offer will help you engage with customers more effectively and demonstrate your knowledge during the interview.
✨Tip Number 2
Practice your customer service skills in various scenarios. Since this role is all about creating unbeatable experiences, being able to showcase your ability to handle different customer interactions will set you apart.
✨Tip Number 3
Highlight your teamwork abilities. As a Rental Operations Agent, you'll be working closely with others, so sharing examples of successful team projects or collaborations can demonstrate that you're a great fit for our culture.
✨Tip Number 4
Be prepared to discuss your flexibility and adaptability. This role involves a variety of tasks and a rotational shift pattern, so showing that you thrive in dynamic environments will make you a strong candidate.
We think you need these skills to ace Rental Operations Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience and skills that align with the role of a Rental Operations Agent. Use keywords from the job description to demonstrate your fit for the position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to create exceptional experiences. Mention specific examples from your past roles that illustrate your communication skills and team-player attitude.
Highlight Relevant Skills: In your application, emphasise your excellent communication skills and any experience you have in a fast-paced environment. Mention your full valid driving licence and how it relates to the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Avis Budget Group
✨Showcase Your Customer Service Skills
As a Rental Operations Agent, you'll be at the forefront of customer interactions. Prepare examples from your past experiences where you provided exceptional service, resolved issues, or went above and beyond to meet customer needs.
✨Understand the Company and Its Values
Familiarise yourself with the company's mission and values. Be ready to discuss how your personal values align with theirs, especially regarding customer service and teamwork, as these are crucial for the role.
✨Demonstrate Flexibility and Adaptability
This role involves a variety of tasks and a rotational shift pattern. Be prepared to discuss how you've successfully adapted to changing environments or taken on diverse responsibilities in previous jobs.
✨Prepare Questions for the Interviewer
Engage with the interviewer by preparing thoughtful questions about the company culture, team dynamics, and growth opportunities. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
