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For Companies At a Glance
- Tasks: Deliver luxury customer service and manage client relationships through various channels.
- Company: Join Burberry, a creative brand committed to sustainable luxury and community impact.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a values-driven team that champions creativity and customer satisfaction.
- Qualifications: Fluent in English and French, with a passion for exceptional customer service.
- Other info: Entry-level position based in Leeds, perfect for high school and college students.
The predicted salary is between 28800 - 43200 £ per year.
Overview
Reporting to the Customer Service Team Leader, the Customer Service Consultant is responsible for delivering Burberry customers with a unique, luxury experience through multichannel contacts and clienteling and to end case management. This will drive high customer satisfaction, retention and revenue to contribute to the wider Customer Service goals.
Responsibilities
- Delivering World Class, Luxury Customer Service through all channels
- Taking ownership of all customer cases to conclusion and provide timely updates to clients
- Update all records and systems to ensure the best follow up experience for customers
- Provide elevated experience through ECE on all contacts
- Develop and maintain product knowledge and passion for the Burberry product. Be a brand ambassador and be able to style, link sell and create opportunities to delight customers through personalised solutions
- Create long-term customer relationships and retain customers through clientelling activities including outreach, follow up and appointment booking adding growth and revenue opportunities
- Manage own client book and ensuring regular and timely personalised conversations with clients
- Use empathy and intuition to anticipate and understand customers\’ needs, persevering to resolve service or product related issues
- Use knowledge systems and product detail to suggest Aftercare services and build loyal customer base
- Use all systems to capture customer detail accurately for case management
- Work within strict data protection policies
- Keep customer profiles and contact information up to date and look for opt-in opportunities
Personal Profile
- Must be able to speak fluent French and English.
- Passion for delivering amazing service to customers
- Ambassador for brand and product
- Excellent verbal and written communication skills.
- Able to work collaboratively.
- Demonstrates initiative through proactive approach.
- Demonstrates a positive attitude.
- Resilience to overcome difficult conversations
- Strong understanding of Customer Service needs and Customer (both internal and external) priorities.
- Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision.
- Excellent organisational skills with an ability to deal with conflicting priorities with ease
- Ability to project an approachable and professional image
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Burberry Customer Service Consultant- French speaking employer: BoF Careers
Contact Detail:
BoF Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Burberry Customer Service Consultant- French speaking
✨Tip Number 1
Familiarise yourself with Burberry's brand values and product range. Understanding their commitment to creativity and sustainability will help you align your responses during interviews, showcasing your passion for the brand.
✨Tip Number 2
Practice your French language skills, especially in a customer service context. Being able to demonstrate fluency and confidence in both English and French will set you apart as a candidate who can effectively communicate with a diverse clientele.
✨Tip Number 3
Prepare examples of how you've delivered exceptional customer service in the past. Highlighting specific instances where you've gone above and beyond will illustrate your ability to provide the luxury experience Burberry is known for.
✨Tip Number 4
Showcase your organisational skills by discussing how you manage multiple tasks and priorities. Burberry values attention to detail, so demonstrating your ability to handle various customer inquiries efficiently will be crucial.
We think you need these skills to ace Burberry Customer Service Consultant- French speaking
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Customer Service Consultant position. Tailor your application to highlight how your skills and experiences align with Burberry's expectations.
Showcase Language Skills: Since this role requires fluency in both English and French, make sure to emphasise your language proficiency in your CV and cover letter. Provide examples of how you've used these skills in previous roles or experiences.
Highlight Customer Service Experience: Burberry values exceptional customer service. Include specific examples from your past work where you delivered outstanding service, resolved issues, or built long-term relationships with customers. Use metrics if possible to demonstrate your success.
Personalise Your Application: Make your application stand out by personalising it. Mention why you want to work for Burberry specifically and how you resonate with their brand values. This shows genuine interest and can set you apart from other candidates.
How to prepare for a job interview at BoF Careers
✨Showcase Your Language Skills
As a French-speaking Customer Service Consultant, it's crucial to demonstrate your fluency in both English and French. Be prepared to switch between languages during the interview to showcase your proficiency and comfort level.
✨Emphasise Customer Service Experience
Highlight any previous experience in customer service roles, especially in luxury environments. Share specific examples of how you've delivered exceptional service and resolved customer issues, as this aligns with Burberry's commitment to world-class service.
✨Demonstrate Brand Knowledge
Familiarise yourself with Burberry's products and brand values. During the interview, express your passion for the brand and how you can embody its values while providing personalised solutions to customers.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle difficult conversations. Practice responses that showcase your empathy, resilience, and proactive approach to customer service challenges.
