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- Tasks: Join our front office team as a Reservations Agent, ensuring exceptional service for guests.
- Company: Firmdale Hotels is an award-winning group with luxury hotels and bars in London and New York.
- Benefits: Enjoy discounts, flexible hours, paid overtime, and fully funded English lessons.
- Why this job: Be part of a recognised team with great training and career development opportunities.
- Qualifications: Must have excellent attention to detail and a passion for customer service.
- Other info: Uniforms provided and dry cleaned; social events and wellbeing activities included.
The predicted salary is between 24000 - 36000 £ per year.
We have an exciting opportunity for a Reservations Agent to join our successful team at the Knightsbridge Hotel. To succeed in this role, you should be confident and an engaging communicator, ensuring exceptional service for our guests. Working as part of our front office team, you will need excellent attention to detail, organizational, and interpersonal skills.
We are seeking a Reservations Agent who is customer-focused, warm, and an effective communicator. You should be knowledgeable about the hotel rooms and facilities, comfortable recommending rates and packages to guests and external agents.
What We Offer:
- Discounts & Perks Platform
- Wage Stream – an employee app to access wages before payday
- Paid overtime
- Flexibility
- No split shifts
- Uniform and meals provided
- Uniforms dry cleaned
- Discounted personal dry cleaning
- Social events, wellbeing, and team activities
- Fully funded English lessons
- Award-winning training and career development opportunities
- Firmdale experience and long service vouchers (afternoon tea, dinner for two, film club, overnight stay)
- And much more!
Requirements:
- Ability to work under pressure
- Excellent attention to detail
- Passion for providing excellent customer service
- Organizational and communication skills
- Ability to work well within a team
Why Join Firmdale Hotels?
Firmdale Hotels is an award-winning international group comprising 10 luxury hotels and 8 bars and restaurants in London and New York.
We have been recognized by the hospitality industry with awards such as:
- Best Employer Award at The Cateys (2017 & 2020) and No. 1 in The Caterer’s Best Places to Work in Hospitality
- Manager of the Year – Laura Sharpe, Cateys 2018
- Hotel of the Year – Group, Cateys 2018
In accordance with the Asylum and Immigration Act 1996, all applicants must have the right to live and work in the UK. Documentation will be required at interview. If you are not a UK passport holder, a work permit may be necessary.
Please note: do not include bank or payment details when applying. Applications should be submitted via the \’Apply now\’ button. Eurojobs.com is not responsible for external website content.
Created on 16/07/2025 by TN, United Kingdom
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Reservations Agent employer: Firmdale Hotels
Contact Detail:
Firmdale Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Agent
✨Tip Number 1
Familiarise yourself with the Knightsbridge Hotel and its offerings. Knowing the details about the hotel rooms, facilities, and services will help you engage confidently with guests and demonstrate your expertise during the interview.
✨Tip Number 2
Practice your communication skills by role-playing common scenarios you might encounter as a Reservations Agent. This could include handling guest inquiries or recommending packages, which will showcase your customer service abilities.
✨Tip Number 3
Highlight your organisational skills by preparing examples of how you've successfully managed multiple tasks in previous roles. This will show that you can handle the pressures of a busy front office environment.
✨Tip Number 4
Network with current or former employees of Firmdale Hotels if possible. They can provide insights into the company culture and expectations, which can be invaluable when tailoring your approach for the interview.
We think you need these skills to ace Reservations Agent
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Reservations Agent position. Understand the key responsibilities and required skills, such as attention to detail and excellent communication abilities.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the role. Emphasise your customer service experience and any previous roles in hospitality or reservations.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to work under pressure. Mention specific examples of how you've successfully handled similar responsibilities in the past.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is accurate and presented professionally.
How to prepare for a job interview at Firmdale Hotels
✨Know the Hotel Inside Out
Before your interview, make sure you research the Knightsbridge Hotel thoroughly. Familiarise yourself with the rooms, facilities, and any special packages they offer. This knowledge will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Reservations Agent, effective communication is key. During the interview, practice clear and engaging communication. Be prepared to demonstrate how you would handle guest inquiries and provide exceptional service, as this will highlight your suitability for the role.
✨Emphasise Attention to Detail
Attention to detail is crucial in this position. Prepare examples from your past experiences where your attention to detail made a difference, whether it was in managing bookings or ensuring customer satisfaction. This will illustrate your capability to excel in the role.
✨Prepare for Pressure Scenarios
Working under pressure is part of the job. Think of situations where you successfully managed stress or tight deadlines. Be ready to discuss these experiences during the interview to demonstrate your ability to thrive in a fast-paced environment.
