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- Tasks: Join our front office team as a Reservations Agent, ensuring exceptional service for guests.
- Company: Firmdale Hotels is an award-winning group with luxury hotels and bars in London and New York.
- Benefits: Enjoy discounts, flexible hours, paid overtime, and fully funded English lessons.
- Why this job: Be part of a recognised team with great training and career development opportunities.
- Qualifications: Must have excellent attention to detail and a passion for customer service.
- Other info: Uniforms provided and dry cleaned; social events and wellbeing activities included.
The predicted salary is between 24000 - 36000 £ per year.
We have anexciting opportunity for a Reservations Agent to join our highly successfulteam here at our Knightsbridge Hotel. To be successful in this role you will need to beconfident and an engaging communicator ensuring inspirational service isdelivered to our guests. Working as part of our front office team, you will beexpected to demonstrate excellent attention to detail, organisational andinterpersonal skills.
We are looking for a Reservations Agent who is customer focused,demonstrates warmth and excellent communication. You will beconfident in your knowledge of the hotel rooms and facilities, being at ease whenrecommending rates and packages to guests and external agents.
What we Offer:
What you Need:
Why join Firmdale Hotels?
FirmdaleHotels is an international award winning group comprising of 10 high end luxuryhotels and 8 bars and restaurants in London and New York.
We aredelighted to have been recognised by the hospitality industry for some of thegreat work our teams have done. To name a few of our recent awards andaccolades;
In line with the Asylum and Immigration Act1996, we do require all applicants to have the eligibility to live and work inthe United Kingdom. Documentation will be required at interview stage.
Reservations Agent employer: Firmdale Hotels
Contact Detail:
Firmdale Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Agent
✨Tip Number 1
Familiarise yourself with the Knightsbridge Hotel and its offerings. Knowing the details about the hotel rooms, facilities, and services will help you engage confidently with guests and demonstrate your expertise during the interview.
✨Tip Number 2
Practice your communication skills by role-playing common scenarios you might encounter as a Reservations Agent. This could include handling guest inquiries or recommending packages, which will showcase your customer service abilities.
✨Tip Number 3
Highlight your organisational skills by preparing examples of how you've successfully managed multiple tasks in previous roles. This will show that you can handle the pressures of a busy front office environment.
✨Tip Number 4
Network with current or former employees of Firmdale Hotels if possible. They can provide insights into the company culture and expectations, which can be invaluable when tailoring your approach for the interview.
We think you need these skills to ace Reservations Agent
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Reservations Agent position. Understand the key responsibilities and required skills, such as attention to detail and excellent communication abilities.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the role. Emphasise your customer service experience and any previous roles in hospitality or reservations.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to work under pressure. Mention specific examples of how you've successfully handled similar responsibilities in the past.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is accurate and presented professionally.
How to prepare for a job interview at Firmdale Hotels
✨Know the Hotel Inside Out
Before your interview, make sure you research the Knightsbridge Hotel thoroughly. Familiarise yourself with the rooms, facilities, and any special packages they offer. This knowledge will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Reservations Agent, effective communication is key. During the interview, practice clear and engaging communication. Be prepared to demonstrate how you would handle guest inquiries and provide exceptional service, as this will highlight your suitability for the role.
✨Emphasise Attention to Detail
Attention to detail is crucial in this position. Prepare examples from your past experiences where your attention to detail made a difference, whether it was in managing bookings or ensuring customer satisfaction. This will illustrate your capability to excel in the role.
✨Prepare for Pressure Scenarios
Working under pressure is part of the job. Think of situations where you successfully managed stress or tight deadlines. Be ready to discuss these experiences during the interview to demonstrate your ability to thrive in a fast-paced environment.
