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For Companies At a Glance
- Tasks: Support customer infrastructure and perform technical interventions in a dynamic data centre environment.
- Company: Join a leading social network company focused on innovation and connectivity.
- Benefits: Enjoy flexible working options, training opportunities, and a collaborative team culture.
- Why this job: Gain hands-on experience in tech while contributing to impactful projects in a fast-paced setting.
- Qualifications: Basic knowledge of IT, telecommunications, and problem-solving skills are essential.
- Other info: Be part of a 24x7 call-out team and engage in continuous learning.
The predicted salary is between 24000 - 36000 £ per year.
Seniority Level
Not applicable
Employment type
Full-time
Job function
Information Technology
Industries
IT Services and IT Consulting
What you\’ll do
- Uphold company safety policies, operational efficiency, and core values.
- Provide technical customer service support and perform operational technical interventions for clients, including handling Remote Hands requests.
- Assist in the implementation of technical projects and support activities, including setup, deinstallation, and documentation of equipment.
- Responsible for drafting and ensuring the execution of assigned Operational procedures & processes, including Risk Assessment Method Statements (RAMS), Maintenance Operating Procedures (MOPs), and Standard Operating Procedures (SOPs).
- Contributes to the development of Emergency Operating Procedures and escalation procedures to ensure effective First Line Facility support.
- Ensure compliance with company policies and regulations, including executing customer request reporting and administration.
- Document progress, issues, outcomes, and contribute to continuous improvement initiatives.
- Provide supervision, training, mentoring, and guidance to technicians, contributing to team development efforts.
- Demonstrate proficiency in a wide range of essential skills, including troubleshooting.
What you\’ll need
- Proven experience in ‘Telecommunications, IT or electrotechnical, Network Infra structure environment.
- Good understanding of structured network infrastructure and Industry measurement tools.
- Skilled in optical fibre installations, wiring networks, electrical wiring, network configurations.
- Strong troubleshooting skills and RCA (Root Cause Analysis) capability.
- Skilled in customer communication and handling customer requests / complaints; skilled in service-oriented software, tasks handling and administration.
- Skilled in Microsoft office and Service Management applications (e.g. Excel).
A bit about us
Digital Realty brings companies and data together by delivering the full spectrum of data center, colocation and interconnection solutions. PlatformDIGITAL®, the company\’s global data center platform, provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx™) solution methodology for powering innovation and efficiently managing Data Gravity challenges. Digital Realty gives its customers access to the connected data communities that matter to them with a global data center footprint of 300+ facilities in 50+ metros across 25+ countries on six continents. To learn more about Digital Realty, please visit digitalrealty.com or follow us on LinkedIn and Twitter.
What we can offer you
Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers. Join us and you’ll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team, you’ll get to work with people from different business areas, challenge the way we do things and put your ideas into action. We’ll also give you plenty of development opportunities so you can build a rewarding and successful career with us. This is an exciting time to join our business so apply now and make your mark on our future.
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Datacenter Technician employer: Digital Realty
Contact Detail:
Digital Realty Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Datacenter Technician
✨Tip Number 1
Familiarise yourself with the specific technologies and tools mentioned in the job description. Understanding basic telecommunications, IT, and network infrastructure will give you a solid foundation to discuss during interviews.
✨Tip Number 2
Showcase your hands-on experience with technical interventions. If you've worked on similar projects or have relevant skills, be ready to share specific examples that demonstrate your problem-solving abilities and customer service focus.
✨Tip Number 3
Network with current or former employees of StudySmarter. Engaging with them can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
✨Tip Number 4
Prepare questions that reflect your interest in the role and the company. Asking about team dynamics, ongoing projects, or training opportunities shows your enthusiasm and commitment to contributing positively to the team.
We think you need these skills to ace Datacenter Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Datacenter Technician role. Emphasise your understanding of telecommunications, IT, and any hands-on experience you have with network infrastructure.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for data centres and technical support. Mention specific examples of how you've provided customer service or handled technical interventions in the past.
Highlight Soft Skills: In your application, don't forget to mention your soft skills such as teamwork, communication, and problem-solving abilities. These are crucial for a role that involves supporting both customers and internal teams.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is important for a technical role.
How to prepare for a job interview at Digital Realty
✨Show Your Technical Knowledge
Make sure to brush up on your understanding of telecommunications, IT, and electrotechnical environments. Be prepared to discuss your familiarity with network infrastructure and any relevant tools you've used in the past.
✨Demonstrate Problem-Solving Skills
During the interview, be ready to share examples of how you've tackled technical issues in the past. Highlight your troubleshooting abilities and any specific situations where you successfully resolved a problem.
✨Emphasise Teamwork and Communication
Since this role involves supporting other technicians and working as part of a team, showcase your teamwork skills. Share experiences where effective communication led to successful outcomes in previous roles.
✨Express Your Willingness to Learn
Convey your enthusiasm for continuous learning and development. Mention any training or certifications you're interested in pursuing that would enhance your skills in data centre operations.
