At a Glance
- Tasks: Support customer infrastructure and perform technical interventions in a dynamic data centre environment.
- Company: Join a leading social network company focused on innovation and connectivity.
- Benefits: Enjoy flexible working options, training opportunities, and a collaborative team culture.
- Why this job: Gain hands-on experience in tech while contributing to impactful projects in a fast-paced setting.
- Qualifications: Basic knowledge of IT, telecommunications, and problem-solving skills are essential.
- Other info: Be part of a 24x7 call-out team and engage in continuous learning.
The predicted salary is between 24000 - 36000 £ per year.
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The Technician is responsible for supporting Service Requests, including basic technical interventions such as remote hands services for customers and assisting with cross-/disconnects under supervision. The primary focus is ensuring the smooth functioning of customer infrastructure. Additionally, the Technician assists with internal requests to maintain cleanliness and safety within the data center.
What you\’ll do
Overall Responsibilities:
- Adhere to company safety policies, operational efficiency, and core values.
- Provide technical customer service support and perform operational technical interventions for customers, including handling Remote Hands requests.
- Assist with technical projects and support activities, including equipment setup, deinstallation, and documentation.
- Ensure compliance with company policies and regulations, including customer request reporting and administration.
- Document and analyze progress, issues, and outcomes to drive continuous improvement initiatives.
Customer Support and Technical Interventions:
- Provide technical customer service support and operational interventions requested by clients.
- Handle Remote Hands requests, including:
- Customer equipment migration (labeling, installations, documentation, and testing).
- Emergency troubleshooting and maintenance of customer infrastructure (., rebooting, resetting, handling connectivity issues).
- Special maintenance requests (., simple repairs, equipment exchange, technical measurements).
Implementation Services:
- Support migration and implementation activities under the coordination of the Implementation Services team.
- Perform Cross Connect setup and deinstallation, including cabling, installation, documentation, and testing.
Compliance and Administration:
- Execute customer request reporting and administration in the internal system.
- Ensure all work complies with relevant policies and regulations, conducting risk assessments as necessary.
Team Support:
- Support Level I & II Technicians as requested by Site Management.
Additional Responsibilities:
- Assist with special projects or assignments as directed by the Lead Technician or Supervisor.
- Participate in the continuous (24×7) Call Out team.
- Engage in training and development opportunities.
- Provide observations and suggestions for improving data center effectiveness and efficiency.
What you\’ll need
Hard Skills:
- Basic understanding of telecommunications, IT, or electrotechnical environments.
- Familiarity with basic network infrastructure and measurement tools.
- Skills in optical fiber installations, wiring networks, electrical wiring, and network configurations.
- Basic problem analysis and troubleshooting abilities.
- Proficiency in service-oriented software, task handling, and administration.
- Knowledge of Microsoft Office and Service Management applications (., Excel).
Soft Skills:
- Has an interest in Data Center mechanical and electrical appliances, with the potential to undergo basic training to support engineering teams with general maintenance tasks.
- Proactive and customer-focused mindset with dedication to service and business goals.
- Attention to detail and hands-on approach with a willingness to learn and develop.
- Team-oriented mentality with effective communication skills and resilience in challenging situations.
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Datacenter Technician employer: Digital Realty
Contact Detail:
Digital Realty Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Datacenter Technician
✨Tip Number 1
Familiarise yourself with the specific technologies and tools mentioned in the job description. Understanding basic telecommunications, IT, and network infrastructure will give you a solid foundation to discuss during interviews.
✨Tip Number 2
Showcase your hands-on experience with technical interventions. If you've worked on similar projects or have relevant skills, be ready to share specific examples that demonstrate your problem-solving abilities and customer service focus.
✨Tip Number 3
Network with current or former employees of StudySmarter. Engaging with them can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
✨Tip Number 4
Prepare questions that reflect your interest in the role and the company. Asking about team dynamics, ongoing projects, or training opportunities shows your enthusiasm and commitment to contributing positively to the team.
We think you need these skills to ace Datacenter Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Datacenter Technician role. Emphasise your understanding of telecommunications, IT, and any hands-on experience you have with network infrastructure.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for data centres and technical support. Mention specific examples of how you've provided customer service or handled technical interventions in the past.
Highlight Soft Skills: In your application, don't forget to mention your soft skills such as teamwork, communication, and problem-solving abilities. These are crucial for a role that involves supporting both customers and internal teams.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is important for a technical role.
How to prepare for a job interview at Digital Realty
✨Show Your Technical Knowledge
Make sure to brush up on your understanding of telecommunications, IT, and electrotechnical environments. Be prepared to discuss your familiarity with network infrastructure and any relevant tools you've used in the past.
✨Demonstrate Problem-Solving Skills
During the interview, be ready to share examples of how you've tackled technical issues in the past. Highlight your troubleshooting abilities and any specific situations where you successfully resolved a problem.
✨Emphasise Teamwork and Communication
Since this role involves supporting other technicians and working as part of a team, showcase your teamwork skills. Share experiences where effective communication led to successful outcomes in previous roles.
✨Express Your Willingness to Learn
Convey your enthusiasm for continuous learning and development. Mention any training or certifications you're interested in pursuing that would enhance your skills in data centre operations.