Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage customers and enhance their experience as a Product Genius in our Bathgate branch.
- Company: Join Arnold Clark, a leading name in the automotive industry with a focus on customer satisfaction.
- Benefits: Enjoy 33 days' holiday, retail discounts, private healthcare, and a pension scheme.
- Why this job: Be part of a supportive team, develop your skills, and make a real impact on customer journeys.
- Qualifications: No specific qualifications required, just a passion for customer service and a willingness to learn.
- Other info: Work a set rota including weekends, with opportunities for training and career progression.
The predicted salary is between 28800 - 43200 £ per year.
We\’re currently looking for Customer Service Executives to create an outstanding customer experience in our Bathgate Used Cars Branch and help customers get excited about our products. Why choose us? 33 days\’ holiday allowance with room to grow Generous retail discounts Private healthcare Simplyhealth – all employees have access to a GP 24/7 and can claim money back on medical and dental treatments Pension scheme Maternity and paternity packages Opportunities for training and progression Hours You\’ll work a five-day week on a set rota that includes weekends (38 hours per week). About the role At Arnold Clark you\’ll be known as a Product Genius, but your role revolves around the customer experience. Our Product Geniuses are our in-branch experts. They are devoted to learning about our products and developing their communication skills, both in person and digitally, so they can help our customers make the right choice when they buy a vehicle. And that expertise develops further into understanding all elements of the sales journey – from enquiry, to sale, to delivery, and beyond. As part of a cohesive team, Product Geniuses will have the full support of the management team in branch. This will be a great fit for a customer service superstar who is full of bright ideas about how …
Customer Service Executive employer: Arnold Clark. Careers
Contact Detail:
Arnold Clark. Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive
✨Tip Number 1
Familiarise yourself with the products offered at Arnold Clark. Understanding the features and benefits of the vehicles will help you engage with customers more effectively and demonstrate your expertise during the interview.
✨Tip Number 2
Practice your communication skills, both verbal and non-verbal. As a Customer Service Executive, you'll need to convey information clearly and confidently, so consider role-playing scenarios with friends or family to build your confidence.
✨Tip Number 3
Research common customer service challenges in the automotive industry. Being prepared to discuss how you would handle specific situations can set you apart from other candidates and show your proactive approach.
✨Tip Number 4
Network with current or former employees of Arnold Clark. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview process.
We think you need these skills to ace Customer Service Executive
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what a Customer Service Executive does at Arnold Clark. Highlight key responsibilities and skills required, such as communication and product knowledge.
Tailor Your CV: Customise your CV to reflect your experience in customer service. Use specific examples that demonstrate your ability to create outstanding customer experiences and your enthusiasm for learning about products.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the automotive industry. Mention how your skills align with the role of a Product Genius and express your excitement about the opportunity.
Proofread Your Application: Before submitting, thoroughly proofread your application materials. Check for spelling and grammatical errors, and ensure that your documents are well-formatted and professional.
How to prepare for a job interview at Arnold Clark. Careers
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service. Share specific examples from your past experiences where you went above and beyond to help a customer, as this will demonstrate your commitment to creating outstanding customer experiences.
✨Know the Products Inside Out
As a Product Genius, it's crucial to have a solid understanding of the products you'll be dealing with. Research the vehicles available at Arnold Clark and be prepared to discuss their features and benefits. This knowledge will help you answer questions confidently during the interview.
✨Demonstrate Strong Communication Skills
Since the role involves both in-person and digital communication, practice articulating your thoughts clearly and concisely. You might want to prepare for common interview questions by rehearsing your answers out loud, ensuring you can convey your ideas effectively.
✨Emphasise Teamwork and Collaboration
Highlight your ability to work well within a team, as the role requires collaboration with colleagues and management. Share examples of how you've successfully worked in a team environment in the past, showcasing your interpersonal skills and willingness to support others.
