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- Tasks: Ensure high-quality care and support for clients in their homes.
- Company: Join Optimum Care, a leading home care provider in Northern Ireland since 1993.
- Benefits: Enjoy a £500 joining bonus, excellent pay, and career progression opportunities.
- Why this job: Make a real difference in people's lives while working in a supportive team environment.
- Qualifications: 1 year of domiciliary care experience, NISCC registration, and a full driving license required.
- Other info: Flexible hours and comprehensive training provided to help you succeed.
Closing Date: Saturday 30th November 2024
*Please note we reserve the right to close this advertisement early. We encourage you to apply as soon as possible.
Are you passionate about delivering high-quality care and ensuring the well-being of clients? We are seeking a dedicated and compassionate individual to join our Coleraine team as a Quality Assurance Officer. Covering the Coleraine and surrounding areas, you will report to our Optimum Care office in Coleraine. This job role forms an integral and important part of our Quality and Governance Monitoring, ensuring that the standards we set are upheld and reflected in our client’s experience.
The Role:
We are seeking a compassionate individual with a strong drive and passion for ensuring the well-being of vulnerable individuals in the comfort of their own homes. The ideal candidate is not only driven but also proactive, demonstrating the ability to effectively prioritise tasks, work independently and solve problems on their own initiative. Exceptional communication skills, both verbal and written, as well as proficiency in electronic communication, are crucial for success in this role. A positive, friendly, and professional demeanour is essential, coupled with flexibility regarding working hours. The successful candidate will demonstrate the ability to self-manage time and workload efficiently, ensuring the achievement of targets. Furthermore, they will play a key role in promoting and instilling the company’s values within their team, leading by example, and maintaining confidentiality in all aspects of their work.
Main Duties:
- Ensuring a high standard of service delivery, meeting all statutory requirements.
- Reporting any client care issues in relation to health and safety and assisting with resolution.
- Providing care to clients when required.
- Training and development of staff, supporting new employees through their probationary period, and fostering career growth within the company.
- Liaising with clients and families and attending client reviews as required.
- Monitoring the required standard of care being delivered in the community.
- Participating in rotational on-call duty during office closures (including bank holidays).
- Completion of records to the required standard.
- Providing office cover when required.
- Attending weekly update meetings with the Co-Ordinator to ensure effective communication.
- Complying with company policies and procedures and legislative guidelines.
- Maintaining NISCC registration.
- Minimum of 1 year of domiciliary care experience.
- Access NI clearance.
- Full driver’s license and access to a car & car insurance in connection with business.
- NISCC registered.
- Availability between the hours of business (7am – 11pm approx.).
- NVQ Level 2 in Care.
- Supervisory Experience.
- ICT Experience.
Compensation and Benefits:
- £500 Joining Bonus – paid after 6 months in your role
- Excellent pay rate: £13.95 per hour + 30p per mile mileage
- Generous weekday and weekend On-Call Rate
- Enhanced Bank Holiday Rate: up to £27.90 per hour
- Free tunic supplied
- Company Pension
- Access to our Employee Mental Health Support Line
- Paid and ongoing comprehensive training
- Further education opportunities
- A mobile phone will be provided for work purposes
- Career progression opportunities
- Support from Management
- Working with one of the largest and most successful Domiciliary Care companies in Northern Ireland
About Optimum Care:
Optimum Care is a leading Home Care provider in Northern Ireland. We’ve been providing care for our clients since 1993. Our clients are at the heart of everything we do. We take pride in all our carers as they are the backbone of our services. We invest heavily in our training with our in-house team having thorough experience in community care and nursing.
If you are ready to contribute to our mission of providing exceptional care, please apply by filling in an application form below.
We look forward to welcoming a new member to our dedicated team!
Optimum Care is an Equal Opportunities Employer.
Please Note: Applicants within the last 6 months need not reapply.
A satisfactory Enhanced Access NI check will be required for this post.
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Quality Assurance Officer employer: Domestic Care
Contact Detail:
Domestic Care Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Quality Assurance Officer
✨Tip Number 1
Familiarise yourself with the core values and mission of Optimum Care. Understanding their commitment to high-quality care will help you align your responses during interviews and demonstrate your passion for the role.
✨Tip Number 2
Network with current or former employees of Optimum Care. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach and stand out as a candidate.
✨Tip Number 3
Prepare specific examples from your past experience in domiciliary care that showcase your problem-solving skills and ability to work independently. This will help you illustrate your suitability for the Quality Assurance Officer role.
✨Tip Number 4
Be ready to discuss how you would handle client care issues and ensure compliance with statutory requirements. Demonstrating your proactive approach to quality assurance will make a strong impression on the hiring team.
We think you need these skills to ace Quality Assurance Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Quality Assurance Officer position. Tailor your application to highlight how your skills and experiences align with these expectations.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in domiciliary care. Highlight any supervisory roles, training experience, and your ability to maintain high standards of service delivery.
Write a Strong Cover Letter: In your cover letter, express your passion for delivering high-quality care and your commitment to client well-being. Use specific examples from your past experiences to demonstrate your proactive approach and problem-solving skills.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. Ensure that your communication is clear and professional, reflecting the exceptional standards expected in this role.
How to prepare for a job interview at Domestic Care
✨Show Your Passion for Care
Make sure to express your genuine passion for delivering high-quality care during the interview. Share personal experiences or stories that highlight your commitment to ensuring the well-being of vulnerable individuals.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've effectively prioritised tasks and solved problems in previous roles. This will showcase your proactive nature and ability to work independently, which are key traits for a Quality Assurance Officer.
✨Highlight Communication Skills
Since exceptional communication is crucial for this role, be ready to discuss how you’ve successfully communicated with clients, families, and colleagues in the past. Consider sharing specific instances where your communication made a positive impact.
✨Understand Company Values
Familiarise yourself with Optimum Care's values and mission. During the interview, demonstrate how your personal values align with theirs and how you can contribute to promoting these values within the team.
