Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support E-commerce applications and resolve technical issues in a fast-paced environment.
- Company: Join Jet2.com, a leading travel company dedicated to creating unforgettable holiday experiences.
- Benefits: Enjoy hybrid working, annual pay reviews, and 26 days holiday plus Bank Holidays.
- Why this job: Be part of a dynamic team that values customer experience and offers growth opportunities.
- Qualifications: Experience in log interrogation, root cause analysis, and strong T-SQL skills required.
- Other info: This role is perfect for tech-savvy individuals looking to make an impact in the travel industry.
The predicted salary is between 30000 - 42000 £ per year.
Social network you want to login/join with:
Application Support Analyst, West Yorkshire
Client: Jet2.com
Location: West Yorkshire, United Kingdom
Job Category: Other
–
EU work permit required: Yes
Job Reference: 424a3fe2765c
Job Views: 25
Posted: 22.06.2025
Expiry Date: 06.08.2025
Job Description:
Job Description:
At Jet2.com and Jet2holidays, we’re working together to deliver an amazing journey, literally! We work together to really drive forward a ‘Customer First’ ethos, creating unforgettable package holidays and flights. We couldn’t do it without our wonderful people.
As our new Application Support Analyst for E-commerce, you’ll have a major impact on helping us achieve our goal. You’ll be supporting our E-commerce applications in a fast-paced, time-critical environment. You’ll ensure that incidents are dealt with swiftly and professionally, respond to support tickets to resolve technical issues, and provide guidance on best practices.
As our Application Support Analyst, you’ll have access to a wide range of benefits including:
- Hybrid working (we’re in the office 2 days per week)
- Annual pay reviews
- 26 days holiday (plus Bank Holidays)
What you’ll be doing:
- You’ll look after the day-to-day operation of our E-Commerce websites – Jet2.com and Jet2holidays along with all our backend systems.
- You’ll be responsible for handling, prioritising, and processing incidents and requests to ensure the continued operation of the E-Commerce platform.
- You’ll manage these requests through to completion, resolving or escalating in a timely manner to ensure that Service Levels are adhered to.
What you’ll have:
- Experience in log interrogation and data gathering skills to assist in the swift resolution of incidents.
- Skill at performing root cause analysis to debug bespoke code and websites.
- Proven ability to take responsibility for high-impact incidents focused on swift resolution.
- Strong T-SQL experience previously used for data correction and for creating and updating stored procedures.
Join us as we redefine travel experiences and create memories for millions of passengers. At Jet2.com and Jet2holidays, your potential has no limits. Apply today and let your career take flight!
#LI-Hybrid
#J-18808-Ljbffr
Application Support Analyst employer: Jet2.com
Contact Detail:
Jet2.com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Analyst
✨Tip Number 1
Familiarise yourself with Jet2.com's E-commerce platforms. Understanding their specific applications and backend systems will give you a significant edge during the interview process.
✨Tip Number 2
Brush up on your T-SQL skills, especially in data correction and stored procedures. Being able to demonstrate your technical expertise in these areas can set you apart from other candidates.
✨Tip Number 3
Prepare examples of past incidents you've resolved, particularly those involving root cause analysis. This will showcase your problem-solving abilities and your experience in handling high-impact situations.
✨Tip Number 4
Research the 'Customer First' ethos at Jet2.com. Be ready to discuss how you can contribute to this culture and improve customer experiences through your role as an Application Support Analyst.
We think you need these skills to ace Application Support Analyst
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Application Support Analyst position at Jet2.com. Understand the key responsibilities and required skills, such as log interrogation and T-SQL experience.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job requirements. Emphasise your background in E-commerce applications, incident management, and any technical skills that are mentioned in the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific examples of how your previous experience has prepared you for the challenges of an Application Support Analyst, particularly in a fast-paced environment.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for the role you are applying for.
How to prepare for a job interview at Jet2.com
✨Understand the E-commerce Landscape
Familiarise yourself with the current trends in E-commerce, especially in the travel industry. Knowing how Jet2.com and Jet2holidays operate will help you demonstrate your enthusiasm and understanding of their business model during the interview.
✨Showcase Your Technical Skills
Be prepared to discuss your experience with T-SQL and log interrogation. Bring examples of past incidents you've resolved and explain your approach to root cause analysis. This will highlight your problem-solving abilities and technical expertise.
✨Emphasise Customer-Centric Mindset
Jet2.com prides itself on a 'Customer First' ethos. Be ready to share examples of how you've prioritised customer satisfaction in previous roles, particularly in high-pressure situations. This will show that you align with their core values.
✨Prepare Questions for the Interviewers
Have thoughtful questions ready about the role, team dynamics, and company culture. This not only shows your interest but also helps you assess if Jet2.com is the right fit for you. Consider asking about their approach to incident management and team collaboration.
