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- Tasks: Join our vibrant team as a Customer Experience Advisor, handling customer queries and providing top-notch service.
- Company: VIVID Housing is all about inclusivity and creating a supportive work culture.
- Benefits: Enjoy 26 days holiday, a productivity bonus, private medical insurance, and more!
- Why this job: Be part of a fast-paced environment where your communication skills shine and you make a real impact.
- Qualifications: Excellent customer service skills and experience in a high-pressure environment are essential.
- Other info: Attend our Hiring Event on 30 July to learn more and meet the team!
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Customer Experience Advisor, Basingstoke
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Client:
VIVID Housing
Location:
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
bcea4c797304
Job Views:
4
Posted:
12.07.2025
Expiry Date:
26.08.2025
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Job Description:
We’re VIVID! –We offer a vibrant, friendly, inclusive culture that supports, develops and attracts the best people!
Our Customer Experience team is vibrant, hardworking, and committed to providing excellent customer experiences.
We have exciting part time opportunities available for Customer Experience Advisors to join our fast-paced contact centre on a permanent basis working 26 hours per week, working the following work pattern:
Mon, Tue, Wed, & Fri 9:00 – 16:00 (6.5 hours with 30-minute lunch)
Mon, Tue, Wed, & Thu 9:30 – 16:30 (6.5 hours with 30-minute lunch)
The first 6 months will be based in office, at our contact centre in our Basingstoke office. Once we’ve trained you up in a specialist area, with a strong foundation knowledge of various aspects of housing management and repairs, we can then offer you hybrid working.
Here’s the facts about the role:
As a customer experience advisor in our contact centre, you’ll be the first point of contact for our customers, handling a high volume of inbound phone calls and answering customer queries through other digital channels.
You’ll provide a friendly, efficient and helpful first-class customer service to our customers, aiming to provide a ‘right first time’ service, working closely with your colleagues and other teams across the business to handle enquiries at first point of contact where possible. You’ll spend the majority of your time on the phone, so excellent communication skills are key!
What we’re looking for:
- You’ll have excellent customer service skills and be able to provide a friendly, efficient and helpful first-class service to our customers
- You’ll have experience of delivering a high standard of customer service in a high-pressure environment, preferably within a contact centre
- No two contacts are the same and they can be complex, so you’ll need to be good at problem solving, adaptable and resilient
- You’ll have great verbal and written communication skills and also be computer literate
- You’ll have a genuine passion for helping people, with the ability to deal with and diffuse difficult situations whilst always remaining empathetic, professional and resilient
- We’re a fast-paced contact centre so you’ll need to have excellent time management and enjoy being busy
What great benefits can we offeryou?
- 26 days holiday (plus bank holidays) pro rata, with the opportunity to buy or sell annual leave
- A productivity-related bonus scheme to enhance your take-home
- A generous contributory pension of 6%. We’ll match employee contributions between 7% and 10%
- Life assurance paid at x 3 annual salary
- Private medical insurance
- Health care cash plan called Medicash
- Enhanced pay for maternity, paternity, adoption and shared parental leave
- Access to counselling, legal and financial information
- Electric car scheme
- Huge variety of in-house & e-learning courses and a range of coaching and mentoring programmes
We’re holding an in-person Hiring Event on the evening of Wednesday 30 July!
The hiring event will include an introduction to VIVID and our Customer Experience department, some interview tasks and the chance to chat to some of our team and ask questions. If your application is successful, we’ll be in touch with more info about our hiring evening.
This vacancy may close earlier than advertised if we receive a high volume of applications.
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Customer Experience Advisor employer: Vivid Housing
Contact Detail:
Vivid Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Advisor
✨Tip Number 1
Make sure to research VIVID Housing and their customer experience values. Understanding their mission and culture will help you align your answers during the interview and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Prepare for common customer service scenarios that may come up during the hiring event. Think about how you would handle difficult customers or complex queries, as demonstrating your problem-solving skills will be crucial.
✨Tip Number 3
Practice your communication skills before the event. Since the role involves a lot of phone interaction, being articulate and clear in your speech will help you stand out as a candidate who can provide excellent customer service.
✨Tip Number 4
Network with current employees if possible. Engaging with them on social media or at the hiring event can give you insights into the company culture and expectations, which can be beneficial during your application process.
We think you need these skills to ace Customer Experience Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Experience Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service, particularly in high-pressure environments. Use bullet points to make it easy to read and focus on achievements that demonstrate your problem-solving and communication skills.
Write a Compelling Cover Letter: In your cover letter, express your passion for helping people and your ability to handle difficult situations with empathy and professionalism. Mention specific examples from your past experiences that showcase your customer service skills and adaptability.
Prepare for the Hiring Event: If your application is successful, you'll be invited to an in-person hiring event. Prepare by researching VIVID Housing and thinking about questions you might want to ask. Be ready to discuss your experiences and how they relate to the role.
How to prepare for a job interview at Vivid Housing
✨Showcase Your Customer Service Skills
Make sure to highlight your previous experience in customer service, especially in high-pressure environments. Share specific examples of how you've successfully handled difficult situations or resolved customer issues.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss scenarios where you had to think on your feet and adapt to changing circumstances. Employers value candidates who can remain calm under pressure and find effective solutions quickly.
✨Communicate Clearly and Confidently
Since the role involves a lot of phone communication, practice articulating your thoughts clearly. Use concise language and maintain a friendly tone to convey your enthusiasm for helping customers.
✨Research VIVID Housing
Familiarise yourself with VIVID Housing's values and mission. Understanding their commitment to excellent customer experiences will help you align your answers with what they are looking for in a candidate.
