Customer Experience Advisor

We’re VIVID! -We offer a vibrant, friendly, inclusive culture that supports, develops and attracts the best people!

Our Customer Experience team is vibrant, hardworking, and committed to providing excellent customer experiences and we’re recruiting new team members.

Here’s the facts about the role:

We’ve got exciting opportunities for customer experience advisors working in our contact centre 37 hours per week, Monday to Thursday 8:30am-5pm and Friday 8:30am-4:30pm, with an hour for lunch each day. The first 6 months will be based in our Basingstoke office, then we can offer you hybrid working. This is a permanent role.

As a customer experience advisor at VIVID, you’ll be the first point of contact for our customers via phone or digitally. You’ll resolve a high volume of queries at first contact or sometimes refer on to colleagues in other business areas, all in line with our phone/digital quality guidelines.

• You’ll have excellent customer service skills and be able to provide a friendly, efficient and helpful first-class service to our customers.

• You’ll have experience of delivering a high standard of customer service in a high-pressure environment, preferably within a contact centre.

• No two contacts are the same and they can be complex, so you’ll need to be good at problem solving, adaptable and resilient.

• You’ll have great verbal and written communication skills and also be computer literate.

• You’ll have a genuine passion for helping people, with the ability to deal with and diffuse difficult situations whilst always remaining empathetic, professional and resilient.

• We’re a fast-paced contact centre so you’ll need to have excellent time management and enjoy being busy.

• 26 days holiday (plus bank holidays) pro rata, with the opportunity to buy or sell annual leave

• A productivity-related bonus scheme to enhance your take-home

• A generous contributory pension of 6%. We’ll match employee contributions between 7% and 10%

• Life assurance paid at x 3 annual salary

• Private medical insurance

• Health care cash plan called Medicash

• Enhanced pay for maternity, paternity, adoption and shared parental leave

• Access to counselling, legal and financial information

• Electric car scheme

• Huge variety of in-house & e-learning courses and a range of coaching and mentoring programmes

We’re holding Teams interviews W/C 10th February 2025 and a F2F Hiring Event on the evening of Tuesday 24th February.

It’ll include an introduction to VIVID and our Customer Experience department, some interview tasks and the chance to chat to some of our team and ask questions. If your application is successful, we’ll be in touch with more info about our hiring evening.

If you’re successful, we’ve set a provisional start date of Tuesday 1st April 2025.

We’re a leading provider of affordable homes and extensive support services in the south of England. We believe that everyone has the right to a safe and secure place to call home, and from the moment customers move into their VIVID home we’re here to help with that and more.

Our customers have access to a wide range of tailored advice to sustain their tenancies and look after their wellbeing. We invest in our homes and communities for the long-term, and this means in the quality, safety and energy efficiency of existing homes and neighbourhoods, with a firm focus on improving services so they’re easy to use and access by our customers.

We’re addressing the shortage of affordable housing in the south, building the right type of homes to meet the needs of our local communities. We’re the fifth largest developer of new homes amongst housing associations in England, having built over 1,500 last year.

This is summed up in our vision "More homes, bright futures".