On Train Hospitality Assistant Grade 1

ON TRAIN HOSPITALITY ASSISTANT With more than 5,000 employees, ScotRail plays a vital role in serving the people and communities of Scotland. We recognise a modern and diverse workforce, encouraged to use their talents, and develop their skills, is integral to our success in serving and reflecting the communities of Scotland. We are committed to being a diverse and inclusive employer and have also set ourselves ambitious sustainability targets including having a carbon-free railway in Scotland by 2035. Not your average role…. Start your journey to a career with Scotrail and explore Scotland’s Railway while delivering a first-class hospitality service to customers from across Scotland and beyond. If you’ve got potential, we’ll help you fulfil it. We’ve got training and development programmes in place to really help you make the most of your talent! Our teams are made up of customer-first people with a real passion for outstanding service, creating amazing experiences’, and lasting memories for our customers. As a committed and dedicated member of the team, you’ll play a key role in delivery of a quality service. Your responsibilities will involve operating the Hospitality service on ScotRail Services. Promoting monthly deals and upsell products to customers. Assisting customers with questions on trains and at stations. Managing cash and card transactions as well as accountable for stock and sales. Cleanliness of catering equipment and clearing of litter. Adhere to the food hygiene regulations and all health & Safety requirements. Operation of a trolley and portable ramps weighing up to 15kg. Full training will be provided. What you bring A passion for putting the customer first and creating memorable customer experiences. A positive attitude with a natural ability for striking up a conversation with a diverse range of customers. An ability to get to and from the above location without relying on the rail service due to some early shift starts of approx. 08:00 hours and back shift finish times of approx. 22:00 hours, dependant on location. (Shifts are reviewed twice a year and any changes will be advised) We recognise everyone has a unique set of skills and abilities and we thought we would let you know some of the skills that could be useful in this job. Essential: * Communication: both written and verbal. * Numeracy and basic IT Skills * Ability to follow procedures and to work safely. * Ability to work as part of a team or with minimum supervision. * Willingness to attend training and take responsibility, with support for professional development. Desirable: * Cash handling and card payment experience. * Previous retail, hospitality, or other relevant experience * You will have relevant skills, qualifications and/or experience at SCQF Level 5 (Many of you might know what the SCQF Framework is but if you don’t, we have included a link to the framework to allow you to find out what level you are working at – https://scqf.org.uk/about-the-framework/interactive-framework Hours of work: 35 hours per week. Reference Salary: £24,993 per annum plus 3% commission. What we offer you ScotRail offer an excellent rewards package including * Contributory Final Salary Pension scheme * Free and reduced rate rail travel for you and your family, where applicable. * Generous holiday allowance * Enhanced company sick pay and family leave including maternity, paternity and adoption * Life Insurance cover for 4 x annual salary * Contributory lifestyle benefit options including discounts at hundreds of retailers, cycle to work scheme, discounted gym memberships and healthcare cashback plan Please note that due to the volume of interest received these vacancies could close prior to the published date. The selection process: Submit your application – be sure to spend enough time on it, thinking about what makes you the perfect fit for this role. Think about your personal qualities, and skills. If you’re short listed, you will receive an email inviting you to complete some online tests. The next stage will be a competency-based interview with the hiring manager. The final stage for successful candidates will be a medical questionnaire and Disclosure Scotland. You must submit at least two satisfactory references, Disclosure Scotland clearance and complete a six-month probation period. At this point you’ll be welcomed on board. Equal Opportunities ScotRail is four times accredited as a Top Employer, has achieved Leaders in Diversity and is a Disability Confident Employer. We value, celebrate, and respect the diversity our people and aim to inspire, attract, retain, and develop the best talent. Because we value diversity and the benefits it brings, we want to continue improving the diversity of our people and particularly welcome applications from women, young people, LGBT+ people, people with a disability, and people from ethnically diverse backgrounds.