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- Tasks: Support sales teams with administrative tasks and enhance customer journeys.
- Company: Join Ricoh, a global tech leader transforming communications through innovative digital services.
- Benefits: Enjoy flexible hybrid working, competitive salary, bonuses, and wellness schemes.
- Why this job: Be part of a diverse team that values your unique energy and contributions.
- Qualifications: Previous admin and customer service experience, strong communication, and IT skills required.
- Other info: Ricoh promotes sustainability and offers inclusive employee-led affinity groups.
The predicted salary is between 28800 - 43200 £ per year.
Change your job, change your workplace, change your future… We are actively building diverse teams and welcome applications from everyone
Role: Customer Success Executive (Hybrid)
Located: London or Northampton
Package: Competitive salary, bonus plus additional company benefits
About Ricoh:
Ricoh is a global technology business. As a company born in print, we design and manufacture graphic solutions that transform communications. To keep up with the pace of change in the workplace, we have built an extensive portfolio of innovative, industry-leading digital services spanning everything from Cloud & IT infrastructure solutions to process automation tools.
Everything we do is designed to help individuals achieve fulfilment through work. Through technology, we make work smarter and more creative. Enabling people to lead purposeful working lives and organisations to become more productive, sustainable and profitable.
To act as a key support resource to internal sales teams responsible for executing a range of client focused tasks that directly contribute to a seamless and efficient sales cycle, ensuring timely execution of post-sales activities that enhance the overall customer experience.
Responsible for liaising between Sales and key business department including Order Processing, Credit Control, and Supply Chain, to coordinate and optimise workflows that elevate Support the Ricoh\’s commitment to customer success by anticipating needs, removing obstacles, and ensuring a positive post-sale experience.
To align and collaborate for an enhanced customer journey from order placement through fulfillment, enabling sales teams to concentrate on strategic customer engagement, relationship management, and revenue generation.
Apply a customer-first and continuous improvement mindset and contribute insights that support the development of improved processes to identify and escalate recurring issues, inefficiencies, or opportunities that may impact customer satisfaction or internal productivity.
Work in conjunction with the sales teams to be the key point of contact for coordinating tasks, develop strong cross-functional communication and collaboration with stakeholders across the business to ensure timely resolution of customer issues and delivery of high-quality service.
Accountable for delivering against defined service levels and performance metrics, as outlined by the Customer Success Team Leader, to meet or exceed Key Performance Indicators (KPIs) and contribute to the achievement of extended business wins.
Demonstrate accountability in providing critical and consistent support excellence and process reliability to sales while contributing to the overall goal of improving customer retention, satisfaction, and success.
You will ideally have Customer success or
Customer Success Executive employer: Vastbouw
Contact Detail:
Vastbouw Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Executive
✨Tip Number 1
Familiarise yourself with Ricoh's values and sustainability initiatives. Understanding their commitment to social responsibility can help you align your personal values with the company's mission during interviews.
✨Tip Number 2
Brush up on your customer service skills, especially in a back-office context. Be prepared to discuss specific examples of how you've improved processes or enhanced customer experiences in previous roles.
✨Tip Number 3
Highlight your IT literacy, particularly if you have experience with Oracle or similar tracking software. Be ready to explain how you've used technology to streamline operations or improve efficiency in past positions.
✨Tip Number 4
Demonstrate your ability to work under pressure by sharing stories that showcase your time management and organisational skills. This will show that you can handle the demands of a fast-paced environment like Ricoh.
We think you need these skills to ace Customer Success Executive
Some tips for your application 🫡
Tailor Your CV: Make sure to customise your CV to highlight relevant experience in customer service and administration. Emphasise your communication skills, attention to detail, and any experience with databases or tracking software like Oracle.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer success and your understanding of Ricoh's values. Mention how your skills align with the role and how you can contribute to their mission of making work smarter and more creative.
Highlight Relevant Experience: In your application, clearly outline your previous roles that involved customer service and administrative support. Use specific examples to demonstrate your ability to work under pressure and manage time effectively.
Showcase Continuous Improvement Mindset: Mention any instances where you've identified process improvements in your past roles. This aligns with Ricoh's focus on continuous improvement and will show that you are proactive and solution-oriented.
How to prepare for a job interview at Vastbouw
✨Showcase Your Customer Service Skills
As a Customer Success Executive, your ability to communicate effectively is crucial. Prepare examples from your previous roles where you successfully resolved customer issues or improved their experience. This will demonstrate your capability to handle customer interactions with care and professionalism.
✨Familiarise Yourself with Ricoh's Values
Ricoh places a strong emphasis on sustainability and inclusivity. Research their values and think about how your personal values align with theirs. Be ready to discuss how you can contribute to their mission of making work smarter and more creative.
✨Prepare for Process Improvement Discussions
The role involves identifying potential process improvements. Think of specific instances where you've suggested or implemented changes in previous jobs. Be prepared to discuss these examples and how they positively impacted the team or customer experience.
✨Demonstrate Your IT Literacy
Since the role requires good IT skills, especially with databases and possibly Oracle, brush up on relevant software and tools. If you have experience with similar tracking software, be ready to share how you used it to enhance efficiency in your previous roles.
