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- Tasks: Lead partner performance and optimise service delivery for a dynamic telecom company.
- Company: Join TalkTalk Business, a leader in UK connectivity with over 25 years of experience.
- Benefits: Enjoy a competitive salary, bonus scheme, and free broadband, plus hybrid working options.
- Why this job: Be part of an ambitious team shaping the future of business connectivity with a focus on innovation.
- Qualifications: Strong skills in Salesforce, Excel, and telecom regulations; excellent communication and problem-solving abilities required.
- Other info: Flexible working environment with opportunities for personal and professional growth.
The predicted salary is between 48000 - 72000 £ per year.
22 hours ago Be among the first 25 applicants
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Talent Acquisition Manager at TalkTalk Business | Ex-PZ Cussons, Ex-NCC Group
About Us
For over 25 years, we\’ve been supporting UK businesses of all sizes, providing exceptional connectivity, competitive pricing, and outstanding service. While we take pride in our legacy, our focus is firmly on the future with a fibre-first, future-ready approach.
Our ultra-reliable network is trusted by more than 1 in 10 businesses, and our comprehensive range of innovative solutions are designed to help any business achieve its full potential.
If you are looking to be part of an ambitious team that is constantly evolving and empowered to deliver excellence, we would love to hear from you. Apply today and help us shape the future of business connectivity.
The Role
Reporting to the Director of Operations, the Head of Partner Operational Performance at TTB oversees the operational performance of partners in delivery and service processes. This role supports revenue realisation, sets partner strategy, and ensures performance metrics are met. Responsibilities include optimising processes, enhancing partner performance, and fostering professionalism in service delivery. Building and maintaining relationships with key partners to drive continuous improvement is essential, along with monitoring partner productivity, delivery rates, and client satisfaction, ensuring compliance with regulatory requirements.
As an ambassador for TTB Delivery & Service functions, this role collaborates with Sales & Operations to drive continuous improvement, evaluates partner performance, and maintains strategic relationships. The role involves evaluating partner performance, maintaining senior strategic relationships, and preparing Monthly and Quarterly Business Reviews. This single contributor role, with one direct report, requires seamless collaboration with the TTBD Vendor Management and RMA Team to ensure alignment on responsibilities and accountability when governing partners.
Responsibilities
Key Duties and Responsibilities for the role include, but are not limited to:
- Partner Performance Management: Establish and monitor key performance indicators (KPIs) to evaluate partner performance, ensuring they meet contractual obligations and service level agreements (SLAs).
- Operational Excellence: Implement and maintain best practices to optimise operational efficiency and effectiveness in partner engagements.
- Relationship Management: Build and maintain strong relationships with partners to foster collaboration, address issues promptly, and ensure mutual goals are met.
- Risk Management: Identify potential risks in partner operations and implement strategies to mitigate these risks, ensuring continuity and reliability of services.
- Quality Assurance: Ensure partners deliver high-quality services that meet or exceed the company\’s standards and customer expectations.
- Continuous Improvement: Drive continuous improvement initiatives to enhance partner performance and operational processes.
- Reporting and Analytics: Provide regular performance reports and insights to senior management, using data analytics to inform decision-making and strategic planning.
- Compliance and Governance: Ensure all partner operations comply with regulatory requirements and internal policies.
- Cost Management: Identify efficiencies in both partner operational performance and the cost base.
Skills and experience we are looking for
- Strong proficiency in Salesforce and Microsoft Excel for data management and analysis.
- Solid understanding of UK telecoms regulations and best practices.
- Proactive approach to continuous improvement in delivery processes and systems.
- Strong interpersonal skills for building and maintaining effective partnerships.
- Experience in preparing and presenting reports, forecasting, and budgeting.
- Excellent negotiation skills for managing contracts and agreements.
- Effective problem-solving skills for addressing issues in partner operations.
- Adaptability to changing market conditions, technologies, and partner requirements.
- Willingness to travel nationally and internationally to customer and supplier sites.
- Capable of supporting others by sharing technical knowledge and providing advice.
- Competence in managing and planning workloads to meet deadlines, including handling conflicting priorities.
- Strong communication skills for effective stakeholder and colleague interaction.
- Constructive engagement with others, contributing to a positive team culture.
- Strategic thinking to develop and implement strategies that align with company goals.
- Skill in identifying and mitigating potential risks in partner operations.
How you will work
At TalkTalk Business we understand the importance of flexibility and connection in the workplace. That’s why we have adopted a hybrid approach to working. Our aim is for our full-time team to spend 3 days a week at our HQ in Soapworks, Salford Quays with the remaining days offering the option to work from home. We want to ensure you enjoy the collaboration and connection of the office environment, combined with the convenience of remote working.
What can we offer you?
- Competitive Salary and Bonus Scheme: Earn a rewarding salary with a bonus scheme designed to recognise your hard work and dedication.
- Comprehensive Benefits Package : Support your wellbeing, achieve a work-life balance, and plan for the future with our all-inclusive benefits.
- Free TalkTalk Broadband: Enjoy complimentary TalkTalk broadband as an added perk for all employees.
- Personal and Professional Growth: Take advantage of opportunities for career advancement and personal development.
- Additional Perks: Participate in exciting company events, take advantage of volunteering days, and enjoy electric car charging points available at our HQ.
Be a part of our story
We\’re human, just like you. We\’ve created a happy, diverse, inspiring workplace for real people, just like you.
So, if you’re tuned in to the way people think. If you make mistakes sometimes but keep trying. If you love making connections and building a team. If you understand what customers want and are committed to making it happen, be a part of our story.
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
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Job function
Supply Chain, Quality Assurance, and Strategy/Planning
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Industries
Telecommunications
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Head of Partner Operational Performance employer: TalkTalk Business
Contact Detail:
TalkTalk Business Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Partner Operational Performance
✨Tip Number 1
Familiarise yourself with the latest trends in telecommunications, especially regarding partner performance management. Understanding the current landscape will help you speak confidently about how you can contribute to optimising processes and enhancing partner relationships.
✨Tip Number 2
Network with professionals in the telecoms industry, particularly those who have experience in operational performance roles. Engaging with them can provide valuable insights and potentially lead to referrals that could strengthen your application.
✨Tip Number 3
Prepare to discuss specific examples of how you've driven continuous improvement in previous roles. Highlighting measurable outcomes from your past experiences will demonstrate your capability to enhance partner performance effectively.
✨Tip Number 4
Showcase your proficiency in Salesforce and Microsoft Excel during any discussions or interviews. Being able to articulate how you've used these tools for data management and analysis will set you apart as a strong candidate for the role.
We think you need these skills to ace Head of Partner Operational Performance
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the responsibilities of the Head of Partner Operational Performance role. Focus on your achievements in partner performance management, operational excellence, and relationship management.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the telecommunications industry and your proactive approach to continuous improvement. Mention specific examples of how you've successfully managed partner relationships and driven operational efficiency in previous roles.
Highlight Relevant Skills: Emphasise your proficiency in Salesforce and Microsoft Excel, as well as your understanding of UK telecom regulations. Make sure to mention your strong interpersonal and negotiation skills, as these are crucial for the role.
Showcase Strategic Thinking: In your application, demonstrate your strategic thinking abilities by discussing how you have developed and implemented strategies that align with company goals in past positions. This will show your potential to contribute to TalkTalk Business's future-ready approach.
How to prepare for a job interview at TalkTalk Business
✨Understand the Role Thoroughly
Before the interview, make sure you have a deep understanding of the Head of Partner Operational Performance role. Familiarise yourself with the key responsibilities, such as partner performance management and operational excellence, so you can discuss how your experience aligns with these duties.
✨Showcase Your Analytical Skills
Since the role requires strong proficiency in data management and analysis, be prepared to discuss your experience with tools like Salesforce and Microsoft Excel. Bring examples of how you've used data analytics to inform decision-making and improve operational processes.
✨Demonstrate Relationship Management Experience
This position involves building and maintaining relationships with partners. Be ready to share specific examples of how you've successfully managed partnerships in the past, addressing issues and fostering collaboration to achieve mutual goals.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to manage risks in partner operations. Prepare scenarios where you've identified potential risks and implemented strategies to mitigate them, showcasing your strategic thinking and adaptability.
