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For Companies At a Glance
- Tasks: Lead and inspire your team to deliver exceptional customer experiences and drive sales.
- Company: Join Castore, a premium sportswear brand dedicated to making athletes better through innovation.
- Benefits: Enjoy a competitive salary, career growth opportunities, and collaboration with global sporting partners.
- Why this job: Be part of a dynamic team focused on customer satisfaction and performance enhancement in sportswear.
- Qualifications: Previous supervisory or management experience in a customer-facing role is preferred.
- Other info: Embrace a fast-paced environment where your ideas can help shape the future of retail.
The predicted salary is between 36000 - 60000 £ per year.
Castore exists for one single reason – to make athletes better. Our ethos is built upon the philosophy of BETTER NEVER STOPS, an ideal deeply infused in our DNA and something we strive to live every single day. We utilise advanced engineering and unique technical fabrics to create the highest quality sportswear in the world for athletes who demand the very best. Designed with a passion for innovation with specialist features to help to optimise athletic performance in all conditions.
The founders’ vision is to build Castore into a brand respected across the globe for a deep and unrelenting commitment to engineering the highest quality sportswear in the world, with no stone left unturned in its search for innovation and performance enhancement.
The sportswear market has been dominated by a small clique of mass-market brands and the vision is for Castore to be a premium alternative to these, the natural brand of choice for discerning athletes who demand the very best.
The Role
As a Store Manager, you’re responsible for inspiring your team to deliver the Castore customer and brand vision. You will support the team in delivering the service and sales proposition for the store and ensuring that the customer is at the heart of what we do. Your mission is to ensure we put the customer first – always.
You will ensure all employees are given what they need to know, when they need to know it so that they’re empowered and informed. In your role, you will have a variety of focus areas which means you are always learning new things, including growing sales and developing a service focussed team who will continue to drive the business forward. You will also be responsible for supporting all operations within the store, both front and back of house.
Responsibilities
Developing the best:
- Guide and coach the team to inspire a “customer first always” approach.
- Ensure the floor team are set up operationally to deliver the best customer experience which will then maximise sales.
- Ensure that the team have the right training to deliver service expectations and that performance is managed ‘in the moment’ with regular feedback.
- React to a constantly changing retail environment, driving service in the moment, and ensuring both you and your teams react to customer needs.
Driving results:
- Service is your number 1 KPI and you will exploit all opportunities to ensure that the customer is delighted with interactions.
- Ensure the floor team are set up operationally to deliver the best customer experience which will then maximise sales.
- Work closely with the store team to ensure a smooth process is set up for the flow of stock, returning all stock and ensuring ‘All Sizes Out’ targets are achieved.
- Ensure that the team have the right training to deliver service expectations and that performance is managed ‘in the moment’ with regular feedback.
Operational
- Keep up to date with and adhere to company policies and procedures.
- Ensure that all team documentation is updated and stored in accordance with company procedure and legal requirements. This will also include providing all HR documentation to support the retail leadership team to manage team issues.
- Control and manage all administrative and back of house operations including cash handling, delivery process/paperwork.
- Ensure all H&S policies are adhered to and any issues escalated to the Head Office team within the required time frames.
Commercial
- Work towards Sale Plans and KPI Targets by setting clear objectives and goals for you and teams to drive commercial results with a service focused approach.
- Build an excellent and focused team who are confident in achieving customer focused results, by setting clear objectives and goals.
- Have an excellent knowledge of the marketplace and competition to support commercial decisions.
- Embrace all ideas and opportunities to increase sales and actively play a part in coming up with solutions to drive the business.
Future Focus
- Seek opportunities and areas to improve, encouraging the team to try new ideas to drive the business forward.
- Embrace the development of multi-channel advancements and understand the commercial impact it has on our business.
- Seek opportunities and areas to improve, encouraging the team to try new ideas to drive the business forward.
- Embrace the development of multi-channel advancements and understand the commercial impact it has on our business.
Skills & Qualities
Key skills:
- Ideally have worked within a supervisory or management role in a customer facing environment
- Retail exposure beneficial
- The ability to thrive in a sales targeted environment
Personal qualities:
- Outstanding written and verbal communication skills
- A desire to use your initiative to solve problems
- Proven leadership ability
- Decision-making
- Excellent Interpersonal skills
- Adaptable to change
- Time management
- Conflict resolution
- Excellent team player
- Mentorship
- Passion for the brand
What We Offer
- Competitive salary
- An opportunity to work with global sporting partners
- A chance to build a career with a fast paced, high growth brand
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Store Manager employer: Castore
Contact Detail:
Castore Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Manager
✨Tip Number 1
Familiarise yourself with Castore's brand ethos and values. Understanding the philosophy of 'BETTER NEVER STOPS' will help you align your approach with the company's mission, making you a more compelling candidate.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in a retail environment. Highlight specific instances where you inspired your team to achieve sales targets or improve customer service.
✨Tip Number 3
Research the latest trends in sportswear and retail management. Being knowledgeable about the competition and market dynamics will demonstrate your commitment to driving commercial results for Castore.
✨Tip Number 4
Prepare to discuss how you would implement training and development strategies for your team. Having a clear plan on how to empower your staff will show that you're ready to take on the responsibilities of a Store Manager.
We think you need these skills to ace Store Manager
Some tips for your application 🫡
Understand the Brand: Before applying, take some time to understand Castore's ethos and mission. Familiarise yourself with their commitment to quality and innovation in sportswear. This knowledge will help you tailor your application to reflect their values.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous supervisory or management roles you've held in customer-facing environments. Be specific about how your experience aligns with the responsibilities of a Store Manager at Castore.
Showcase Leadership Skills: Demonstrate your leadership abilities in your application. Provide examples of how you've inspired teams, managed performance, and driven results in past roles. This will show that you can lead a team effectively at Castore.
Tailor Your Application: Make sure to customise your cover letter for the Store Manager position. Address how you would implement a 'customer first' approach and how you plan to contribute to the company's growth and service excellence.
How to prepare for a job interview at Castore
✨Understand the Brand Ethos
Before your interview, make sure you fully understand Castore's philosophy of 'BETTER NEVER STOPS'. Be prepared to discuss how this ethos resonates with you and how you can embody it as a Store Manager.
✨Showcase Your Leadership Skills
Be ready to provide examples of how you've successfully led a team in a customer-facing environment. Highlight your ability to inspire and coach others to deliver exceptional service, as this is crucial for the role.
✨Demonstrate Commercial Awareness
Familiarise yourself with the sportswear market and Castore's position within it. Be prepared to discuss competitors and how you would drive sales while maintaining a customer-first approach.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving abilities and adaptability. Think of scenarios where you've had to react quickly to changing circumstances and how you managed to keep the team focused on customer satisfaction.
