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- Tasks: Lead and inspire teams to deliver perfect burgers and exceptional customer service.
- Company: Join a family-run burger restaurant with a commitment to quality since 1986.
- Benefits: Enjoy bonuses, paid holidays, free meals, and employee discounts.
- Why this job: Grow your career in a supportive environment with opportunities for advancement.
- Qualifications: Passion for customer service and ambition to develop leadership skills.
- Other info: Maternity cover role with potential for long-term career growth.
The predicted salary is between 24000 - 36000 £ per year.
We’re the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we’ve stuck to the same ‘perfect and serve’ philosophy since our family business began in 1986. In every restaurant, you’ll find talented Assistant Managers who work with the General Manager and share the responsibility for the success of the restaurant’s results. leading, inspiring and coaching the teams to ensure the restaurant delivers profitability, and optimises all sales opportunities while delivering an excellent level of customer service. Our Assistant Managers are there to demonstrate leadership, coaching and direction along with brining our values to life for their team and our customers. An achievable bonus scheme worth up to 15% of annual salary ~ An additional Secret Shopper bonus worth up to £2,000 ~ High Performer Awards and Bonus\’s ~ Long service Love2Shop voucher reward – 5 years £500, 10 years £1,000 ~33 Days paid holiday ~ Paid breaks ~ Free burgers, fries and shakes while on shift ~ Life assurance ~ The financial wellbeing app with simple-to-use, flexible benefits built around your pay Days out and social events Invite to the annual Assistant Manager conference Five Guys Perks – employee discount program Access to wellbeing support and employee assistance programme (EAP) Development opportunities to grow a career with us! Enhanced Maternity & Paternity Leave Pension scheme AS AN ASSISTANT MANAGER YOU\’LL BE Responsible for Shift Managers and Crew Supporting the delivery of perfect burgers and fries Ensuring every customer is delighted with their order and their Five Guys experience – You will deal with complaints promptly in an open and honest way Responsible for supporting your General Manager and delivering store results Having full ownership of your P&L, which means you will need to drive sales whilst controlling costs Running smooth day to day operations, thinking about long term plans Developing your team to ensure there is a strong talent pipeline AS AN ASSISTANT MANAGER YOU\’LL BE ENTHUSIASTIC ABOUT Customer service If you are ambitious and want to grow – we can provide you with support and the right tools to build a career with us. Your next step would be a Deputy General Manager or General Manager – leading to a future as an Area Trainer, District Manager or a role in the Support Office.
Assistant Shift Manager - Maternity Cover employer: Five Guys UK
Contact Detail:
Five Guys UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Shift Manager - Maternity Cover
✨Tip Number 1
Familiarise yourself with our brand and values. Understanding our commitment to quality and customer service will help you demonstrate your alignment with our philosophy during any discussions or interviews.
✨Tip Number 2
Showcase your leadership skills by sharing specific examples of how you've successfully managed teams in the past. Highlighting your ability to inspire and coach others will resonate well with us.
✨Tip Number 3
Prepare to discuss how you would handle customer complaints effectively. We value open and honest communication, so being ready with strategies to ensure customer satisfaction will set you apart.
✨Tip Number 4
Research the financial aspects of running a restaurant, such as P&L management. Being able to speak knowledgeably about driving sales while controlling costs will demonstrate your readiness for the role.
We think you need these skills to ace Assistant Shift Manager - Maternity Cover
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the food service industry, particularly any leadership roles. Emphasise your ability to manage teams, deliver excellent customer service, and drive sales.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've successfully led teams or improved customer satisfaction in previous positions.
Showcase Your Leadership Skills: Use your application to demonstrate your leadership style. Provide examples of how you've coached team members, resolved conflicts, or implemented successful operational strategies.
Highlight Your Passion for Customer Service: Since customer service is key to this role, include anecdotes that showcase your commitment to ensuring a positive customer experience. This could be through handling complaints effectively or going above and beyond for customers.
How to prepare for a job interview at Five Guys UK
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering excellent customer service. Share examples from your past experiences where you went above and beyond to ensure customer satisfaction, as this aligns perfectly with the values of the restaurant.
✨Demonstrate Leadership Skills
Prepare to discuss your leadership style and how you've successfully managed teams in the past. Highlight any experience you have in coaching or developing team members, as this is a key responsibility of the Assistant Shift Manager role.
✨Understand the Business Metrics
Familiarise yourself with basic P&L concepts and be ready to discuss how you would drive sales while controlling costs. Showing that you understand the financial aspects of running a restaurant will impress the interviewers.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle specific situations, such as dealing with customer complaints or managing staff conflicts. Prepare thoughtful responses that demonstrate your problem-solving skills and ability to maintain a positive work environment.
