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For Companies At a Glance
- Tasks: Lead a friendly team, deliver great customer service, and manage store operations.
- Company: Join Co-op, a community-focused retailer with over 175 years of experience.
- Benefits: Enjoy 36 days holiday, 30% product discount, and a pension scheme with up to 10% employer contributions.
- Why this job: Grow your leadership skills in an inclusive environment while making a positive impact in your community.
- Qualifications: Must be 18+, with strong people skills and a desire to learn and develop.
- Other info: Flexible shifts, full training provided, and a commitment to diversity and inclusion.
Job Description
Closing date: 12-02-2026
- Own the day-to-day running of the store by leading the team on your shift
- Motivate, coach, and support your team to deliver great service and efficient operations
- Work hands-on on the shop floor and tills, supporting daily operations and setting the pace for a team of Customer Team Members
- Support store performance through merchandising, stock accuracy, and HR processes
- Champion Co-op through community engagement and membership growth
- Passion for people and leadership
- The ability to work flexibly and lead by example
- Skills in retail, merchandising, or team management (experience not essential)
- Full training and career development resources
- 30% discount on Co-op products in store
- Flexible access to you pay as you earn it
- Up to 10% pension contributions
- 36 days of holiday (pro-rata, including bank holidays)
- 24/7 access to GP appointments, and colleague support programme
- Market-leading policies to help you though life's big moments
Customer Team Leader employer: Co-op
Contact Detail:
Co-op Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Team Leader
✨Tip Number 1
Familiarise yourself with Co-op's values and community initiatives. Understanding their commitment to fairness and community support will help you align your answers during the interview, showcasing that you share their vision.
✨Tip Number 2
Prepare examples of how you've successfully led a team or provided excellent customer service in previous roles. Highlighting your leadership skills and ability to handle challenging situations will demonstrate your suitability for the Customer Team Leader position.
✨Tip Number 3
Be ready to discuss your flexibility regarding shift patterns. Since the role requires varied shifts, showing that you're adaptable and willing to work different hours will make you a more attractive candidate.
✨Tip Number 4
Engage with the local community before your interview. Being able to talk about your involvement or understanding of local issues can set you apart, as Co-op values strong community ties and relationships.
We think you need these skills to ace Customer Team Leader
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the responsibilities and requirements of a Customer Team Leader. Tailor your application to highlight relevant experiences and skills that align with these expectations.
Highlight Relevant Experience: In your CV and application, emphasise any previous experience in customer service or team leadership roles. Use specific examples to demonstrate your ability to lead a team and provide excellent customer service.
Showcase Your Skills: Make sure to mention key skills such as problem-solving, organisational abilities, and strong people skills. These are crucial for the role, so provide examples of how you've successfully used these skills in past positions.
Complete Online Assessments: Be prepared to complete two online assessments as part of the application process. Allocate around 20 minutes to complete these tests, as they are essential for your application to be considered.
How to prepare for a job interview at Co-op
✨Show Your Customer Focus
As a Customer Team Leader, demonstrating your genuine care for customers is crucial. Be prepared to share examples of how you've provided excellent customer service in the past and how you would handle challenging situations.
✨Highlight Leadership Skills
Since this role involves coaching and supervising team members, be ready to discuss your leadership style. Share experiences where you've successfully led a team or contributed to their development, showcasing your ability to balance support with taking charge.
✨Demonstrate Problem-Solving Abilities
The ability to solve problems effectively is key in this role. Prepare to discuss specific instances where you've encountered challenges in a work environment and how you resolved them, particularly in a retail context.
✨Emphasise Flexibility and Adaptability
With varied shifts and responsibilities, it's important to show that you're flexible and adaptable. Talk about your willingness to work different hours and how you've successfully managed changing priorities in previous roles.
