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- Tasks: Build and maintain strong relationships with clients while providing exceptional support.
- Company: Join TDS, a leading provider of tenancy deposit schemes across the UK since 2003.
- Benefits: Enjoy 33 days holiday, a pension scheme, and an extra day off for your birthday!
- Why this job: Be part of a collaborative team that values customer experience and continuous improvement.
- Qualifications: Experience in client relations or customer service is essential; CRM knowledge is a plus.
- Other info: Hybrid working policy allows flexibility with a minimum of 2 days in the office.
The predicted salary is between 28800 - 43200 £ per year.
TDS Hemel Hempstead, England, United Kingdom
Client Relationship Executive
TDS Hemel Hempstead, England, United Kingdom
This range is provided by TDS. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
We are TDS. We were established in 2003 to operate tenancy deposit schemes across the UK and to provide dispute resolution services in relation to tenancy deposits. We now operate tenancy deposit schemes in England and Wales, Scotland, and Northern Ireland from our head office in Hemel Hempstead and our other offices in Glasgow and Belfast. In 2022 we also launched the New Homes Ombudsman Service. We are collaborative and forward-thinking with our colleagues and customers at the heart of everything we do.
We have a new opportunity within the Client Relations team to join them as a Client Relationship Executive.
This is a full-time, permanent position, that will be based at our TDS office in Hemel Hempstead. This position will follow our hybrid working policy of a minimum of 2 days a week in the office.
Some of the key responsibilities include:
- Build and maintain strong relationships with key customers, acting as the primary point of contact and providing support and training as needed.
- Foster long-term client loyalty by delivering exceptional after-sales service and ensuring a positive customer experience.
- Schedule and conduct regular check-ins with customers to monitor satisfaction and proactively address any concerns.
- Monitor competitor offerings to inform strategies that enhance customer retention and satisfaction.
- Identify and pursue opportunities for growth within existing customer accounts.
- Collaborate effectively with internal teams (e.g., Sales, Operations, Marketing, Compliance, Finance) to align on customer needs, share insights, and contribute to continuous improvement initiatives.
To be considered for this opportunity you must:
- Demonstrate proven experience in a Client Relationship Executive or Customer Service Advisor role.
- Have a strong background in customer service, with a focus on delivering high-quality client support.
- Be proficient in Microsoft Office applications, with practical experience using CRM platforms (e.g., Salesforce).
- Be able to demonstrate the ability to consistently meet and exceed performance targets.
- Be willing to attend industry events and conduct client visits as required.
TDS offers a plethora of benefits inclusive of:
- 33 days holiday inc bank holidays
- Pension Scheme
- Additional day off for your birthday
- Plus many more!
If you have any questions or would like to find out more information, please feel free to contact me directly.
TDS is committed to equality, diversity and inclusion in our workforce and to be truly representative of all sections of society and our customers.
Seniority level
-
Seniority level
Not Applicable
Employment type
-
Employment type
Full-time
Job function
-
Job function
Customer Service and Sales
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Client Relationship Executive employer: TDS
Contact Detail:
TDS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Relationship Executive
✨Tip Number 1
Familiarise yourself with TDS and its services. Understanding the specifics of tenancy deposit schemes and dispute resolution will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of TDS on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when discussing your fit for the Client Relationship Executive position.
✨Tip Number 3
Prepare to discuss your experience in building client relationships. Think of specific examples where you've successfully managed customer accounts or resolved issues, as this will showcase your ability to meet the key responsibilities of the role.
✨Tip Number 4
Stay updated on industry trends and competitor offerings related to tenancy deposits. This knowledge will not only impress during interviews but also show that you're proactive about enhancing customer satisfaction and retention.
We think you need these skills to ace Client Relationship Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in client relationship management or customer service. Use specific examples that demonstrate your ability to build and maintain strong relationships with clients.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your skills align with the responsibilities outlined in the job description, such as delivering exceptional after-sales service and monitoring customer satisfaction.
Showcase Relevant Skills: Emphasise your proficiency in Microsoft Office and any CRM platforms you have used, like Salesforce. Highlight your ability to meet performance targets and your experience in collaborating with internal teams.
Research TDS: Familiarise yourself with TDS's services and values. Understanding their focus on customer experience and their commitment to equality, diversity, and inclusion will help you tailor your application and show that you are a good fit for their culture.
How to prepare for a job interview at TDS
✨Know the Company Inside Out
Before your interview, make sure to research TDS thoroughly. Understand their services, values, and recent developments like the New Homes Ombudsman Service. This will show your genuine interest in the company and help you tailor your responses.
✨Demonstrate Your Customer Service Skills
As a Client Relationship Executive, showcasing your customer service experience is crucial. Prepare examples of how you've successfully built relationships with clients and resolved issues in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle client interactions. Think of scenarios where you had to manage difficult clients or improve customer satisfaction, and be ready to discuss these experiences in detail.
✨Show Enthusiasm for Collaboration
TDS values collaboration across teams. Be prepared to discuss how you've worked with different departments in the past to meet client needs. Highlight your ability to share insights and contribute to team success, as this aligns with their focus on continuous improvement.
