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- Tasks: Lead teams to deliver first-class guest dining experiences at the Stadium of Light.
- Company: Delaware North UK transforms hospitality at iconic venues, including the Stadium of Light.
- Benefits: Enjoy competitive pay, flexible hours, and free meals on event days.
- Why this job: Join a vibrant team in an electric atmosphere, shaping the future of hospitality.
- Qualifications: Experience in supervising hospitality teams and knowledge of the Food & Beverage industry required.
- Other info: Work at major events like the Premier League and Women's Rugby World Cup 2025.
Overview
Delaware North UK is hiring casual Hospitality Supervisors to join our eager and collaborative team at the electric Stadium of Light, in Sunderland, Tyne and Wear. At this amazing location, there are always opportunities to succeed. As a Hospitality Supervisor, you will be supporting the Hospitality Manager with leading teams and operational strategy, leading team collaboration to deliver first-class guest dining experiences. Your hospitality passion will shape team dedication and be the driving force behind outstanding services for our guests, so if you are a strong, composed leader, share our vision for operational excellence, and are ready to lead energetic and diverse teams in an incredible setting, take a shot at your career with us. Between great teammates and the roar of the crowd, it hardly feels like work at all, so if you are ready to join our valued team in this electric atmosphere, apply now to kick off your new career.
What\’s in it for me?
Lofty goals? We have them too. At Delaware North UK, we like a challenge, and talent and hard work are rewarded. Here, you\’ll find yourself working at the coolest venues with some of the best team members. We\’re looking to create the future of hospitality, so if you\’re ready to take the next step, score your next career goal with us and see why Delaware North is your best move yet. As our team member, you\’ll receive:
- Competitive weekly pay
- Flexible hours, choosing part-time shifts that suit your lifestyle, including evenings and weekends
- Free meal every event day
- Experience in a dynamic workplace hosting major national and international sporting events and concerts, kicking off the sporting season with The Lads at Sunderland A.F.C. in the 2025-2026 Premier League season, and Women\’s Rugby World Cup 2025 match between England\’s National Rugby team and USA still to come in 2025
Help us delight the world by applying today.
Responsibilities
- Collaborate with the Hospitality Manager and teams to assist in training new team members, leading a strong hospitality frontline, and promoting excellent guest service in a Tommy Banks Michelin star restaurant
- Elevate the guest experience, delivering top-tier service and satisfaction
- Support in the efficient handling of guest enquiries
- Effectively support operational excellence, including inventory, staffing, and performance metrics
- Ensure the operation complies with current health and safety, food hygiene, fire regulations, licensing laws, and trading standards, maintaining Delaware North\’s policies and standards of excellence
Qualifications
- Experience supervising and leading large hospitality teams
- Knowledge of the Food & Beverage industry, preferably within hospitality and catering environments
- Skills in written and verbal communication, teamwork, organisation, strategic thinking, and multitasking in a fast-paced environment
Hourly Maximum Rate
GBP £14.58/Hourly
Work Location
In 2025, Delaware North began their journey to transform hospitality at the incredible and beloved Stadium of Light. Home to Sunderland Association Football Club, Delaware North is eager to provide a range of services at topflight Premier League football, international sports, concerts, meetings, and events at this incredible 49,000 red and white seater stadium!
Bringing premium hospitality and exceptional experiences to our new guests is just part of the job, and with the stadium buzzing with the roar of the crowd, it hardly feels like work at all. Here, we provide endless opportunities for our team members to shine and grow, including working at the supreme Banks on the Wear and 76 Yards experiences alongside Michelin star Chef, and Sunderland fan, Tommy Banks, kicking off the start of great collaboration. Following refurbished concourse environments, the 2025-26 Premier League season kicks off with improved food and beverage offerings for guests, as well as opportunities to collaborate with local vendors, supported by new technology to significantly increase the speed and quality of guest service. We can\’t wait to kick off the new season with our team members, ready to grow and shine in this atmospheric Tyne and Wear location, where passionate guests deserve memorable moments that lasts a lifetime. Apply now to join us.
Hospitality Supervisor, Stadium of Light employer: Delaware North
Contact Detail:
Delaware North Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospitality Supervisor, Stadium of Light
✨Tip Number 1
Familiarise yourself with the Stadium of Light and its unique atmosphere. Understanding the venue's history and its significance to the local community can help you connect with the team and demonstrate your passion for hospitality in this vibrant setting.
✨Tip Number 2
Showcase your leadership skills by discussing specific examples of how you've successfully managed teams in fast-paced environments. Highlighting your ability to motivate and inspire others will resonate well with the hiring managers looking for a strong Hospitality Supervisor.
✨Tip Number 3
Network with current or former employees of Delaware North UK, especially those who have worked at the Stadium of Light. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
✨Tip Number 4
Prepare to discuss your knowledge of food and beverage trends, particularly in relation to high-quality dining experiences. Being able to articulate your understanding of what makes exceptional guest service will set you apart as a candidate who is ready to elevate the guest experience.
We think you need these skills to ace Hospitality Supervisor, Stadium of Light
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Hospitality Supervisor position. Understand the key responsibilities and qualifications required, such as experience in supervising hospitality teams and knowledge of the Food & Beverage industry.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the role. Emphasise your leadership abilities, communication skills, and any previous experience in fast-paced hospitality environments.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of the company's vision. Mention specific examples of how you have successfully led teams or improved guest experiences in previous roles.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the hospitality industry.
How to prepare for a job interview at Delaware North
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific experiences where you went above and beyond to create memorable guest experiences, as this aligns with the company's vision of operational excellence.
✨Demonstrate Leadership Skills
As a Hospitality Supervisor, you'll be leading teams. Prepare examples of how you've successfully managed or motivated a team in the past. Highlight your ability to handle challenges and maintain composure under pressure, especially in fast-paced environments.
✨Know the Venue and Its Events
Familiarise yourself with the Stadium of Light and the types of events it hosts. Mention any relevant knowledge about upcoming events or the significance of the venue to show your genuine interest in the role and the company.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle guest enquiries. Think of scenarios where you had to resolve issues or improve service quality, and be ready to discuss your thought process and outcomes.
