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For Companies At a Glance
- Tasks: Lead the team, deliver excellent customer service, and maintain high standards of coffee and food.
- Company: Caffè Nero is a vibrant café chain known for its friendly atmosphere and quality products.
- Benefits: Enjoy unlimited free drinks, generous discounts, and a chance to earn extra through our referral scheme.
- Why this job: Join a supportive team, have fun at events, and grow both personally and professionally.
- Qualifications: Experience as a Supervisor or Team Leader is preferred but not essential; a positive attitude is key.
- Other info: Starter rate is £12.26 per hour, increasing with service; we value your individuality!
Shift Leader
CAPTION: Job details
- Posting date: 20 November 2025
- Salary: Not specified
- Additional salary information: to £12.41
- Hours: Full time
- Closing date: 20 December 2025
- Location: Southampton, SO14 7DT
- Company: Caffe Nero Group Ltd
- Job type: Permanent
- Job reference: cn-27937
Summary
Shift Leader at Caffè Nero
At Caffè Nero, it\’s our people that make us different. If you pride yourself on keeping customers happy through fantastic service, whilst learning and growing in a great team, this could be the right job for you.
As a Shift Leader, you will support in the running of the store – leading the team, giving great customer service and delivering the very best standards of coffee and food.
Ideally you will have some experience as a Supervisor or Team Leader – but if you haven\’t got that don\’t worry, we\’d still love to hear from you.
What you can expect:
- Brilliant training – no experience is required!
- The opportunity to grow your career and develop personally and professionally.
- Unlimited free handmade drinks and up to 75% off food and packaged drinks when you\’re on shift.
- 50% off all handmade drinks and 40% off everything else when you\’re off shift.
- Recommend A Friend Scheme, giving you the chance to earn up to £750 if you refer new people to join the team.
- Length of service recognition.
- Access to our benefits platform, with hundreds of discounts, rewards and offers.
- Via our incentive \’Nero 90\’, our Baristas and Shift Leaders also have the opportunity to receive an additional 15p per hour, if their store collectively achieves the Customer Satisfaction score.
Why choose us?
When you join us, you\’re joining a group of caring, supportive and friendly people – whether that\’s your team, the regular customers of your café or your community. At the same time as giving fantastic service you\’ll have loads of fun along the way – maybe a pizza night, a Caffè Nero Club party or even at the Barista of the Year event. There\’s something for everyone.
The starter rate for Shift Leaders in this location is £12.26 per hour, increasing to £12.41 with service.
If you have a great attitude, bags of energy and love interacting with customers then we\’d love to hear from you!
At Caffè Nero you really can be you, with us.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people.
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Shift Leader employer: Caffè Nero
Contact Detail:
Caffè Nero Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Leader
✨Tip Number 1
Show your passion for customer service during any interactions you have with the team or in interviews. Caffè Nero values fantastic service, so demonstrating your enthusiasm for keeping customers happy can set you apart.
✨Tip Number 2
Familiarise yourself with Caffè Nero's menu and their coffee offerings. Being knowledgeable about their products will not only impress during your discussions but also show your genuine interest in the role.
✨Tip Number 3
Highlight any previous experience in team leadership or supervisory roles, even if it's informal. If you’ve led a project or organised a group activity, share those experiences to demonstrate your leadership potential.
✨Tip Number 4
Engage with current employees or visit a Caffè Nero store to get a feel for the atmosphere and culture. This will help you understand what it means to be part of the team and allow you to speak authentically about why you want to join.
We think you need these skills to ace Shift Leader
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Caffè Nero is looking for in a Shift Leader. Highlight key responsibilities and required skills that you can demonstrate in your application.
Tailor Your CV: Make sure your CV reflects relevant experience, even if it's not directly in a supervisory role. Emphasise any customer service experience and teamwork skills that align with the values of Caffè Nero.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to lead a team. Use specific examples from your past experiences to illustrate how you can contribute to the Caffè Nero team.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are important in the hospitality industry.
How to prepare for a job interview at Caffè Nero
✨Show Your Passion for Customer Service
Caffè Nero values fantastic customer service, so be sure to express your enthusiasm for creating a great experience for customers. Share examples from your past where you went above and beyond to ensure customer satisfaction.
✨Demonstrate Leadership Skills
As a Shift Leader, you'll be leading a team. Highlight any previous experience in supervisory roles or situations where you've taken the initiative. Discuss how you motivate and support your team to achieve their best.
✨Emphasise Teamwork
Caffè Nero prides itself on a supportive team environment. Be prepared to talk about how you work well with others, resolve conflicts, and contribute to a positive team dynamic. Share specific examples of successful teamwork.
✨Be Ready to Learn and Adapt
Since Caffè Nero offers brilliant training, show your willingness to learn and grow. Discuss how you adapt to new challenges and your eagerness to develop professionally within the company.
