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- Tasks: Manage and optimise our Salesforce database while supporting the team with technical expertise.
- Company: Join Get Further, a mission-driven organisation dedicated to making a positive impact on students' lives.
- Benefits: Enjoy 36 days of annual leave, flexible working options, and professional development opportunities.
- Why this job: Make a real difference in education while working in a supportive and fast-paced environment.
- Qualifications: Strong Salesforce knowledge, problem-solving skills, and excellent communication abilities are essential.
- Other info: Hybrid working available with two core office days in London each week.
The predicted salary is between 32000 - 42000 £ per year.
Location: London/hybrid working. There are 2 core office days, a week, at our London office.
Hours: Full-time (37.5 hours/week, Monday to Friday, flexible working patterns available).
Salary: Salary £38,000 per annum, depending on experience (includes £2k London weighting)
Start Date: ASAP
Annual Leave: 36 days (including bank holidays).
Flexible Working: Options (hybrid & remote available).
Benefits:
- Cycle to work scheme
- Professional development and training opportunities
- Termly in-person team development days in our London office
Application Process:
Complete our online application, including your CV (max 2 pages) and supporting statement by 9am Monday 7th April.
Suitable candidates will be contacted after the closing date. First-round interviews will be held w/c 14th April .
Role Overview:
As a Salesforce Administrator , you will lead the development, maintenance, and optimisation of our Salesforce database and digital systems, ensuring they meet the needs of the team and enhance organisational efficiency. You will have strong technical expertise, excellent knowledge of Salesforce, be able to handle support tickets, troubleshoot, and continually maintain and improve the system as needed.
This is the perfect opportunity for you if you have strong Salesforce administration experience and would like to take your skills and make an impact in students’ lives, whilst working in a fast-paced but supportive environment.
Key Responsibilities:
- End to end management of Salesforce administration including but not limited to user management, user profiles, dashboard creation, reporting support, field updating, flows etc.
- Administration and action on user support tickets, fixing issues/bugs, deploy issues. Proactively identifying improvements to the system and keeping up to date with releases.
- Working with key stakeholders both internal and external developers to create and test solutions to ensure Get Further obtains maximum benefit from the software.
- Ensure data integrity and hygiene through overall management and supervision of the system, provide reporting to senior leadership and meet key KPIs.
Systems Administration:
- Lead the system administration on other digital tools (Form Assembly, 3B Forms, Isimio, Twilio) used by the Get Further team for delivery of its programmes, including building forms and data collection tools.
- Ensure our digital systems adhere to data protection law, fundraising regulations and safeguarding requirements.
- Maintain robust access permissions/controls, and comprehensive data retention and deletion procedures.
Training and Support:
- Develop and deliver onboarding and regular training updates and refreshers on Salesforce and related applications for the wider team.
- Create how-to guides, loom videos, and other internal documentation to support the wider team and their use of these systems.
- Build a proficient level of understanding across these various digital systems and be able to help troubleshoot and proactively suggest improvements or workarounds as needed, including proposing new systems to ensure the organisational delivery needs are met.
Other Responsibilities:
- Work closely with the rest of the Get Further Team and align with our inclusive and supportive culture.
- Prioritise Safeguarding and the safety of the young people we work with, following every element of safeguarding policy without fail.
- Accurately input and keep data up to date so Get Further is compliant with GDPR and can effectively report and evaluate all elements of programmes.
About You:
We are looking for individuals who are passionate about our mission and demonstrate the following:
- Excellent technical knowledge of Salesforce, able to change and improve the back-end of the system e.g. Salesforce Flows, fields, reports and dashboards.
- Demonstrated ability to deliver engaging training and resources to a range of end users.
- Willingness to learn, including through trial and error when exploring new systems, and with the tenacity to keep trying until a solution is found.
- Experience of gathering user requirements, analysing business processes and implementing best practice technical solutions.
- Problem-solver enjoys troubleshooting and demonstrates a ‘solution-oriented’ approach.
- Excellent communication skills (including written and verbal skill) and can convey complex, technical language to non-technical audiences.
- Excellent interpersonal skills is proactive, enthusiastic, resilient and supportive team member.
- Organised, excellent time management and can work well independently.
- Committed to safeguarding the young people we work with via compliance with safeguarding frameworks and keeping confidential/sensitive information secure.
- Knowledge of GDPR requirements, policies, processes and organisational compliance.
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Salesforce Administrator employer: GET FURTHER
Contact Detail:
GET FURTHER Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Salesforce Administrator
✨Tip Number 1
Familiarise yourself with the latest Salesforce features and updates. Being knowledgeable about recent changes can help you stand out during interviews, as it shows your commitment to staying current in your field.
✨Tip Number 2
Network with current Salesforce Administrators or professionals in similar roles. Engaging with them on platforms like LinkedIn can provide insights into the role and may even lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've improved Salesforce systems in previous roles. Highlighting your problem-solving skills and ability to enhance efficiency will resonate well with the hiring team.
✨Tip Number 4
Showcase your training abilities by preparing a brief presentation or demo on a Salesforce feature. This will demonstrate your communication skills and your capability to train others effectively.
We think you need these skills to ace Salesforce Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience with Salesforce administration. Focus on specific achievements and skills that align with the job description, such as user management, reporting support, and system optimisation.
Craft a Compelling Supporting Statement: In your supporting statement, clearly articulate your passion for the role and how your skills can contribute to the mission of the company. Use examples from your past experiences to demonstrate your technical expertise and problem-solving abilities.
Highlight Training Experience: Since the role involves developing and delivering training, emphasise any previous experience you have in this area. Mention specific training methods you've used and how they benefited your team or organisation.
Proofread and Format: Before submitting your application, ensure that your CV and supporting statement are well-formatted and free of errors. A clean, professional presentation will make a strong impression on the hiring team.
How to prepare for a job interview at GET FURTHER
✨Showcase Your Salesforce Expertise
Make sure to highlight your technical knowledge of Salesforce during the interview. Be prepared to discuss specific features you've worked with, such as Salesforce Flows, reports, and dashboards, and how you've used them to improve system efficiency.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've tackled challenges in previous roles, especially related to troubleshooting and resolving support tickets. This will show your potential employer that you have a solution-oriented mindset, which is crucial for a Salesforce Administrator.
✨Communicate Clearly
Practice explaining complex technical concepts in simple terms. Since you'll be training others, it's important to demonstrate your ability to convey information clearly and effectively to non-technical team members during the interview.
✨Align with Company Values
Research the company's mission and values, particularly their focus on safeguarding and supporting young people. Be ready to discuss how your personal values align with theirs and how you can contribute to their inclusive and supportive culture.
