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- Tasks: Engage businesses through calls to promote apprenticeships and industry placements.
- Company: Join Arvato, a leader in customer service solutions, based in Newcastle upon Tyne.
- Benefits: Enjoy 28 days holiday, exclusive discounts, and life assurance.
- Why this job: Make a real impact by supporting education and skills development while growing your career.
- Qualifications: Must have Level 2 qualifications in Maths and English and excellent communication skills.
- Other info: Flexible working hours and a commitment to diversity and inclusion.
The predicted salary is between 28800 - 43200 £ per year.
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Customer Service Advisor, Newcastle upon Tyne
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Client:
Arvato
Location:
Newcastle upon Tyne, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
59ff69afb272
Job Views:
13
Posted:
12.08.2025
Expiry Date:
26.09.2025
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Job Description:
The Role
An exciting opportunity has arisen to work on our Employer Outbound Team within the Department for Education Apprenticeships and Skills Team.
You will support the Department for Education by contacting businesses via outbound calls. These calls will be in relation to different products depending on business needs. These can be T Levels and Industry Placements, Apprenticeships, and/or other products DfE would like to promote.
Your role will be to make employers and businesses aware of the different schemes and encourage them to consider using them. Highlighting the benefits of high-quality apprenticeships and industry placement programmes.
Business hours are 8am-6pm, with the team working 9.00am – 5.30pm. There may be requirements to support in different areas of the campaign when necessary, so a flexible attitude to working hours is essential.
Key Responsibilities and Accountabilities
- Promote the adoption of high-quality apprenticeships and industry placements, aligning with performance goals, and offer guidance on apprenticeship funding.
- Engage with decision-makers within businesses to highlight the benefits of apprenticeships and industry placements, delivering strategic messages.
- Perform administrative duties and ensure accurate information is recorded in IT systems.
- Provide strategic support to organizations by informing them of policy changes.
- Adhere to quality standards and maintain best practices.
Knowledge, Skills & Qualifications
- Educated to at least Level 2, including Maths and English qualifications.
- Experience of interacting with customers via telephone.
- Excellent telephone manner with strong verbal and written communication skills.
- Ability to work independently and as part of a team.
- Good listening skills and ability to interact professionally with employers and training providers.
- IT literate with strong keyboard skills and familiarity with software like Microsoft Office.
In return, we’ll offer you:
- 28 days holiday (including 8 public/bank holidays).
- On-the-job training and ongoing skills development.
- Life assurance and access to a pension scheme (after qualifying period).
- Staff discounts at various retailers.
- Employee assistance programme for wellbeing.
- Monthly awards to recognize achievements.
- Career opportunities within this client partnership.
Interested? If you want a role where you can be yourself and meet the following conditions, apply today!
- The position is subject to an enhanced DBS check and other vetting processes.
- You must provide documentation for UK Right to Work checks.
- You must be based in the UK.
- You need a quiet, ergonomic workspace when working remotely.
- Full availability during 4-week training at Stockbridge House (NE1 2HJ) is required.
Diversity & Inclusion Statement
We value diversity and ensure all colleagues’ voices are heard. We are committed to inclusion, supporting the LGBTQI+ community, celebrating multiculturalism, and fostering a culture where everyone can grow and be themselves every day.
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Customer Service Advisor employer: Arvato
Contact Detail:
Arvato Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the Department for Education's initiatives, especially around apprenticeships and industry placements. Understanding these products will help you engage effectively with businesses and demonstrate your knowledge during interviews.
✨Tip Number 2
Practice your telephone communication skills. Since this role involves outbound calls, being able to convey information clearly and confidently over the phone is crucial. Consider role-playing scenarios with friends or family to build your confidence.
✨Tip Number 3
Showcase your flexibility and adaptability. The job description mentions a need for a flexible attitude towards working hours. Be prepared to discuss examples from your past experiences where you've successfully adapted to changing circumstances.
✨Tip Number 4
Highlight your IT skills, particularly with Microsoft Office. Being comfortable with various software packages is essential for this role, so be ready to discuss your proficiency and any relevant experiences using these tools in a professional setting.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially any customer service roles or telephone interaction. Use keywords from the job description to demonstrate that you meet the qualifications.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and enthusiasm for the role. Mention specific examples of how you've successfully engaged with customers in the past and how you can promote apprenticeships effectively.
Highlight Relevant Skills: In your application, emphasise your IT literacy and experience with commercial software. Mention your ability to work independently and as part of a team, as well as your strong listening skills.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Arvato
✨Research the Company
Before your interview, take some time to learn about Arvato and their role in the Department for Education. Understanding their mission and values will help you align your answers with what they are looking for.
✨Practice Your Communication Skills
As a Customer Service Advisor, excellent verbal and written communication is key. Practise answering common interview questions clearly and confidently, focusing on your telephone manner and how you can engage with businesses effectively.
✨Show Flexibility and Adaptability
The job requires a flexible attitude towards working hours and tasks. Be prepared to discuss examples from your past experiences where you've successfully adapted to changing situations or taken on additional responsibilities.
✨Highlight Relevant Experience
Make sure to emphasise any previous experience you have in customer service or sales, especially if it involved outbound calls. Share specific examples of how you engaged with clients and promoted products or services.
