At a Glance
- Tasks: Assist in handling serious injury claims and support lead file handlers.
- Company: Minster Law is dedicated to providing excellent client care and fostering a diverse workplace.
- Benefits: Opportunities for career progression, training, and a supportive work environment.
- Why this job: Join a dynamic team, make a real impact, and develop your legal skills.
- Qualifications: Experience with personal injury cases and strong communication skills are essential.
- Other info: Regular travel required; based in Wakefield office.
The predicted salary is between 28800 - 43200 £ per year.
Job Summary
To deliver a robust quality claims handling service to Minster clients, to assist Fee Earners to generate fee income and contribute to the general success of the department.
To assist in the handling of a portfolio of claimant serious injury claims.
Core Responsibilities
- Assist lead file handlers in the progression of their serious injury caseload.
- Produce standard free form letters to progress cases using the case management system (ProClaim).
- Utilise the telephone as your first method of contact.
- Deal with telephone enquiries wherever possible and take detailed telephone messages to be immediately communicated to the Fee Earner.
- Achieve KPI’s on a monthly basis as agreed with your line manager.
- Maintain and update the case management system.
- Ensure filing systems and other information systems are maintained to the firm’s standards.
- Where appropriate, schedule appointments for the Fee Earner.
- Liaise with the Finance Department regarding the payment of disbursements, outstanding accounts etc.
- Contribute to the smooth running of the firm by assisting other members of staff in periods of peak demand with document production, task list maintenance, taking telephone calls and general administrative duties.
- Mail sorting.
- Perform to a high level in a target orientated environment.
- To undertake any other tasks as deemed relevant and reasonable by the business.
Key Performance Indicators
Your KPIs and objectives will be discussed and agreed with you on a one-to-one basis. You will have regular one-to-one meetings with your line manager to review your performance against the paralegal progression matrix and identify any areas for development and/or required support.
Person Specification
Essential
- Experience assisting or dealing with personal injury cases.
- Commitment to delivering excellent client care for each of our clients.
- Excellent communication skills, both verbally and in writing.
- Accountable for achieving objectives in a fast-paced environment whilst maintaining high standards of work quality and client care.
- Competent working with a case management system and good knowledge of Excel and Word.
- Good attention to detail and strong organisational and time management skills.
Desirable
- An understanding of serious injury or multi track personal injury cases would be advantageous.
- Maintains a positive attitude, self-motivated and uses own initiative.
- Team player who acts as a role model to your colleagues.
- Robust – able to deal with changing circumstances and challenging situations whilst still achieving objectives.
- Takes opportunities to develop and stretch yourself in line with the Paralegal Progression Programme.
Personal Development
There is the opportunity for high performing individuals to move into different departments across the business to expand their knowledge and experience and develop a career within Minster Law. This is achieved through training, development and working in line with the Paralegal Progression Programme.
Our Paralegal Progression offering is a structured programme that is designed to guide colleagues from new to role to ready for more through competency-based knowledge and tasks being displayed for a consistent period of time.
Travel
Our clients are based throughout England and Wales and there will be a need for regular travel, for example to undertake meetings with clients and conferences with the multi-disciplinary teams of experts and counsel.
This role is based in our Wakefield office.
Equal Opportunities
Minster Law is committed to equality and diversity and being a workplace that creates a sense of belonging for everyone.
We’re an equal opportunity and disability confident employer. All applicants will be considered for employment regardless of age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, neurodiversity, or disability status. You can read more about our commitment to equality and diversity on the Minster Law website.
The Recruitment Team at Minster Law would like to thank you for applying for Employment with us. Due to the high volume of applications, please note if you have not heard back from us in 10 working days, you have not been successful on this occasion.
Please continue to follow us on LinkedIn for more opportunities.
Paralegal employer: Minster Law
Contact Detail:
Minster Law Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Paralegal
✨Tip Number 1
Familiarise yourself with the case management system, ProClaim, as it's crucial for the role. Understanding how to navigate and utilise this system effectively will give you a significant advantage during the interview.
✨Tip Number 2
Brush up on your knowledge of personal injury cases, especially serious injury claims. Being able to discuss relevant cases or scenarios during your conversation will demonstrate your commitment and understanding of the field.
✨Tip Number 3
Prepare to showcase your communication skills, both verbal and written. Practising how you would handle client enquiries over the phone can help you feel more confident and articulate during the interview process.
✨Tip Number 4
Highlight your organisational and time management skills. Be ready to provide examples of how you've successfully managed multiple tasks or projects in a fast-paced environment, as this is key to thriving in this role.
We think you need these skills to ace Paralegal
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Paralegal position. Familiarise yourself with the key performance indicators and the skills needed to excel in this role.
Tailor Your CV: Customise your CV to highlight relevant experience, especially any work related to personal injury cases. Emphasise your communication skills, attention to detail, and ability to work in a fast-paced environment.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for client care and your understanding of serious injury claims. Use specific examples from your past experiences to demonstrate how you meet the essential criteria outlined in the job description.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Paralegal role.
How to prepare for a job interview at Minster Law
✨Know Your Case Management Systems
Familiarise yourself with ProClaim and other case management systems. Be prepared to discuss how you have used similar systems in the past, as this will demonstrate your ability to adapt quickly to their processes.
✨Showcase Your Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated with clients or colleagues in previous roles, especially in high-pressure situations.
✨Demonstrate Attention to Detail
Bring examples of your work that highlight your attention to detail. This could include documents you've prepared or cases you've managed where accuracy was crucial. Be ready to explain how you ensure quality in your work.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle challenging situations. Think of scenarios from your past experiences where you successfully navigated difficulties, particularly in personal injury cases.