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- Tasks: Manage a retirement lodge, coordinate activities, and provide top-notch customer service.
- Company: Join Churchill Estates Management, a leading provider of retirement living solutions across the UK.
- Benefits: Enjoy 24 days holiday, life assurance, eye care reimbursement, and professional development opportunities.
- Why this job: Make a positive impact on residents' lives while working in a friendly, supportive environment.
- Qualifications: Experience in customer service or administration is essential; strong communication skills are a must.
- Other info: Work Monday to Friday, 9am to 5pm, with a focus on community and personal growth.
The predicted salary is between 18750 - 26250 £ per year.
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Lodge Manager – Marlborough Lodge, Kidlington
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Client:
Location:
Kidlington, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
8bfd943b151e
Job Views:
55
Posted:
22.06.2025
Expiry Date:
06.08.2025
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Job Description:
- Salary: £22,500 per annum, plus excellent benefits
- Hours: Monday to Friday, 09:00 am to 17:00 pm with 1 hour for lunch
- Location: Marlborough Lodge, Kidlington, OX5 2GB
About the role
Churchill Estates Management are recruiting for an exceptional Lodge Manager for our retirement development. We seek someone who loves working with people, with a background in administration and customer service. This varied and interesting role will see you co-ordinating the development and related activities, making a positive difference every day to the lives of our Home Owners and providing a hassle and worry-free retirement living lifestyle.
Reporting to the Area Manager, you’ll be managing both the maintenance of the property and providing a first-class service to Owners. In this autonomous role, you’ll be the trusted, ‘go-to’ person on-site and a \’friendly neighbour\’ for Owners. You will liaise with a range of customers and suppliers, managing contractors, scheduling maintenance,completing health and safety checks, organising activities and events for Owners and much more!
This role is pivotal to the success of the Lodge, the enjoyment of Owners and is hugely rewarding.
About you
This position is ideally suited to people with experience of similar backgrounds such as retirement living, social housing, hospitality, uniformed services, charity and health & social care sectors. A successful Lodge Manager is someone who loves to work ‘front of house’ and is focused on providing a first-class customer service with excellent administration skills.
Your passion for excellent customer service is vital. With the focus on providing a happy and fulfilling lifestyle for the Owners, you’ll have an outgoing and friendly personality with a love of people. You’ll know when to act with sensitivity and diplomacy but also have the efficiency and assertiveness to manage the safety and the security of the development, displaying good judgement and the ability to be calm under pressure. Despite the high levels of social contact with residents, you will be happy working alone and independently, using your own initiative.
To support with the organisation of events and to effectively administer the maintenance of the site, you’ll be an accomplished administrator, computer literate, with previous experience of using Microsoft Office applications, including Excel and Outlook.
How you’ll be rewarded
- Annual holiday entitlement of 24 days + Bank Holidays
- A day off on your Birthday
- Life Assurance
- Eye Care reimbursement
- Professional development and qualifications
- Thorough induction and ongoing training
- Immensely rewarding work
About us
We are Churchill Estates Management, a progressive managing agent of privately owned leasehold Retirement Living accommodation.
We manage over 270 developments nationally. That means we oversee more than 10,000 apartments, providing property services and customer care to over 11,000 retired people.
However, we are not stopping there, as we are rapidly growing and have ambitious plans for the future.
Join us and be part of a professional, award winning, customer focused team.
Our Company Values TORCH:Trust/Openness/Respect/Communication/Honesty
We are looking for the very best people to join our business and adopt our values so if you want to be part of our success story apply today.
We understand the importance of protecting your personal data when you submit a job application. For more information on how we process your personal data please read ourPrivacy Policy.
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Lodge Manager - Marlborough Lodge employer: Churchill Estates Management Ltd
Contact Detail:
Churchill Estates Management Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lodge Manager - Marlborough Lodge
✨Tip Number 1
Familiarise yourself with the values of Churchill Estates Management, especially their TORCH values: Trust, Openness, Respect, Communication, and Honesty. Demonstrating an understanding of these values during your interactions can set you apart as a candidate who aligns well with their culture.
✨Tip Number 2
Network with current or former Lodge Managers or employees in similar roles. They can provide valuable insights into the day-to-day responsibilities and expectations, which can help you tailor your approach when discussing your suitability for the role.
✨Tip Number 3
Prepare to showcase your customer service skills through examples from your past experiences. Since this role is heavily focused on providing first-class service, having specific anecdotes ready will demonstrate your capability and passion for the role.
✨Tip Number 4
Research the local community in Kidlington and understand the demographics of the residents at Marlborough Lodge. Being knowledgeable about the area and its needs will show your commitment to enhancing the lives of the Home Owners and your readiness to engage with them effectively.
We think you need these skills to ace Lodge Manager - Marlborough Lodge
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Lodge Manager position. Tailor your application to highlight relevant experience in administration, customer service, and any background in retirement living or hospitality.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience. Focus on your customer service skills, administrative capabilities, and any specific achievements that demonstrate your ability to manage a lodge effectively.
Write a Strong Cover Letter: In your cover letter, express your passion for working with people and your commitment to providing excellent customer service. Mention how your personality aligns with the values of Churchill Estates Management and why you would be a great fit for the Lodge Manager role.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Churchill Estates Management Ltd
✨Show Your Passion for Customer Service
As a Lodge Manager, your role revolves around providing excellent customer service. Be prepared to share specific examples of how you've gone above and beyond for customers in previous roles. This will demonstrate your commitment to making a positive difference in the lives of the Home Owners.
✨Highlight Relevant Experience
Make sure to discuss your background in administration and customer service, especially if you have experience in retirement living or similar sectors. Tailor your responses to reflect how your skills align with the responsibilities of managing a lodge and supporting its residents.
✨Demonstrate Your Problem-Solving Skills
In this role, you'll need to manage various challenges, from maintenance issues to organising events. Prepare to discuss situations where you've successfully resolved problems, showcasing your ability to remain calm under pressure and make sound decisions.
✨Emphasise Your Teamwork and Independence
While the role requires you to work closely with residents and contractors, it also demands a level of independence. Share examples of how you've effectively collaborated with others while also being self-sufficient in your tasks, highlighting your adaptability in different working environments.
