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- Tasks: Support customers by troubleshooting technical issues and ensuring satisfaction.
- Company: Join a leading Bristol company offering integrated IT and digital marketing solutions.
- Benefits: Enjoy a dynamic work environment with opportunities for training and growth.
- Why this job: Be part of a collaborative team that values innovation and customer success.
- Qualifications: Previous experience in a service desk or technical support role is essential.
- Other info: Ideal for tech enthusiasts who thrive on challenges and continuous learning.
The predicted salary is between 24000 - 36000 £ per year.
My client, a well-established company in the heart of Bristol, is looking for a Technical Customer Support Engineer/Consultant to join their growing team.
This company provides businesses with secure IT, efficient Digital Marketing, and bespoke website design completely integrated into one full-service suite to help businesses streamline and grow to align with their business goals.
You will be responsible for:
- Developing and maintaining a thorough knowledge of the procedures, products, and services.
- Liaising with customers and colleagues to troubleshoot, resolve faults, and act as an internal point of escalation for technical issues.
- Pro-actively handling customer queries ensuring that requests are fulfilled to the customer\’s satisfaction and within SLA.
- Installation, configuration, and testing of equipment and software.
- Configuration of operating system installation on new computers.
- Ensuring changes to a customer\’s bill are properly logged and processes are followed.
- Undertaking training as required.
You would need:
- The ability to work under pressure.
- Excellent written and communication skills.
- Ability to organise and manage time efficiently.
- Previous experience within a service desk or technical contact center environment.
- A thorough and professional approach.
If you:
- Are an excellent team player.
- Like to represent the team and function to the highest standards.
- Embrace tech and new ways of working.
- Want to succeed and build credibility through trust and delivery.
- Like a challenge.
And enjoy spending time researching and understanding innovations to bring them to the table, showing initiative and passion, then this fantastic opportunity is for you!
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1st Line Support Engineer employer: Berkeley Square IT
Contact Detail:
Berkeley Square IT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Support Engineer
✨Tip Number 1
Familiarise yourself with the company's products and services before your interview. Understanding their full-service suite will not only help you answer questions confidently but also demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your troubleshooting skills. Since you'll be liaising with customers to resolve technical issues, being able to articulate your problem-solving process can set you apart from other candidates.
✨Tip Number 3
Showcase your ability to work under pressure by preparing examples from your past experiences. Think of specific situations where you successfully managed tight deadlines or challenging customer interactions.
✨Tip Number 4
Emphasise your teamwork skills during discussions. This role requires collaboration, so sharing instances where you've worked effectively within a team can highlight your fit for the company culture.
We think you need these skills to ace 1st Line Support Engineer
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the 1st Line Support Engineer position. Tailor your application to highlight how your skills and experiences align with what the company is looking for.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in a service desk or technical contact centre environment. Provide specific examples of how you've successfully resolved customer issues or managed technical queries.
Showcase Communication Skills: Since excellent written and communication skills are essential for this role, ensure your application is clear, concise, and free of errors. Use professional language and structure your documents logically.
Express Your Passion for Technology: Demonstrate your enthusiasm for technology and innovation in your application. Mention any relevant training, certifications, or personal projects that showcase your initiative and passion for the field.
How to prepare for a job interview at Berkeley Square IT
✨Know the Company Inside Out
Before your interview, take some time to research the company thoroughly. Understand their products, services, and the industry they operate in. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Demonstrate Your Problem-Solving Skills
As a 1st Line Support Engineer, you'll be expected to troubleshoot and resolve technical issues. Prepare examples from your past experience where you've successfully solved problems or handled customer queries. This will highlight your ability to think on your feet.
✨Showcase Your Communication Skills
Excellent written and verbal communication skills are crucial for this role. During the interview, practice clear and concise communication. You might even want to explain a technical concept in simple terms to demonstrate your ability to convey information effectively.
✨Prepare for Technical Questions
Expect to face technical questions related to IT support and troubleshooting. Brush up on common issues and solutions, as well as the software and hardware relevant to the position. Being well-prepared will boost your confidence and show that you're ready for the challenges of the job.
