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- Tasks: Join our team to welcome customers and provide excellent service in a lively restaurant.
- Company: Shepherd Neame is Britain's oldest brewer, operating over 300 pubs and hotels for 300 years.
- Benefits: Enjoy competitive pay, tips, discounts on food, drinks, and hotel stays, plus mental health support.
- Why this job: Perfect for hospitality lovers; gain experience in a vibrant environment with growth opportunities.
- Qualifications: No prior experience needed; just bring your passion for people and willingness to learn.
- Other info: We celebrate diversity and inclusivity, welcoming all applicants to thrive in our supportive culture.
Shepherd Neame is on the lookout for part time Restaurant Team Members to join us, so if you love hospitality, are a people person and you enjoy being on the front line in a busy role; this may be just the job for you.
Located on the banks of Faversham Creek in the heart of the medieval market town of Faversham, Kent, the Albion Taverna is renowned for its delicious Mexican-inspired menu. And with beer supplied by Shepherd Neame just across the creek, traveling just 300 yards from brewery to glass, a perfectly fresh pint is guaranteed.
At Shepherd Neame we know that first impressions count, so you will play an important part in our business ensuring that you acknowledge our customers with a warm welcome and deliver great service to them at every opportunity.
If you haven’t got any previous hospitality experience please do not worry, so long as that you possess some of the qualities outlined below, we can train you and teach you everything that you will need to learn.
WHATS IN IT FOR YOU
- Competitive hourly pay rate
- A share of tips in addition to your hourly pay
- Early wage withdrawal scheme
- 25% discount on food and drink at Shepherd Neame Managed Houses
- 25% discount on overnight Managed House Hotel bookings
- Up to 40% discount on select purchases from the Visitor Centre Shop at Faversham
- Sheps Hut discounts and special offers hub on 100\’s of high street shops and services
- Access to a Workplace Mental Health Platform
- Company pension plan
- The opportunity to develop & move within our pubs, the Brewery & Support Office
- Flexible working hours
WHO ARE WE
Britain’s oldest brewer, Shepherd Neame, has been based in the market town of Faversham, Kent for over 300 years. An independent family business, we boast an award-winning visitor centre and more than 300 pubs and hotels throughout London and the South East, from the historic heart of the City to the Kent coastline. We employ around 1,500 team members across our pub estate and more than 270 at our Brewery and Support Office. Diversity, equality, and inclusion matter to Shepherd Neame. If you think you would be suited this role we would welcome your application regardless of age, disability status, ethnicity, gender, religion or sexual orientation. We strive to provide an inclusive and supportive working environment where all employees feel respected and supported in fulfilling their potential.
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Restaurant Team Member employer: Shepherd Neame
Contact Detail:
Shepherd Neame Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Restaurant Team Member
✨Tip Number 1
Familiarise yourself with the menu and the unique offerings of the Albion Taverna. Knowing the dishes and drinks will not only impress during your interview but also show your genuine interest in the role.
✨Tip Number 2
Demonstrate your people skills by engaging with current staff or customers at the pub. This will give you insights into the team dynamics and customer expectations, which can be beneficial during your discussions with us.
✨Tip Number 3
Showcase your enthusiasm for hospitality by sharing any relevant experiences, even if they are informal. Whether it's helping out at family gatherings or volunteering, these examples can highlight your passion for service.
✨Tip Number 4
Research Shepherd Neame's values and culture. Understanding our commitment to diversity, equality, and inclusion will help you align your responses with what we value as a company during your interactions with us.
We think you need these skills to ace Restaurant Team Member
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Shepherd Neame is looking for in a Restaurant Team Member. Highlight your people skills and ability to work in a busy environment.
Tailor Your CV: Make sure your CV reflects any relevant experience, even if it's not in hospitality. Emphasise your interpersonal skills, teamwork, and any customer service experience you may have.
Craft a Personal Cover Letter: Write a cover letter that showcases your passion for hospitality and your eagerness to learn. Mention why you want to work at Shepherd Neame and how you align with their values.
Proofread Your Application: Before submitting, double-check your application for spelling and grammatical errors. A polished application shows attention to detail and professionalism.
How to prepare for a job interview at Shepherd Neame
✨Show Your Passion for Hospitality
Make sure to express your love for the hospitality industry during the interview. Share any experiences you've had in customer service, even if they are informal, as this will demonstrate your enthusiasm and willingness to learn.
✨Emphasise Teamwork Skills
Since working together is a key value for Shepherd Neame, highlight any past experiences where you successfully collaborated with others. This could be from school projects, sports teams, or volunteer work, showing that you can thrive in a busy environment.
✨Prepare for Common Questions
Anticipate questions related to customer service scenarios, such as how you would handle a difficult customer. Practising your responses can help you feel more confident and articulate during the interview.
✨Ask Thoughtful Questions
At the end of the interview, take the opportunity to ask questions about the team culture or training processes. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
