IT Apprenticeship

Are you ready to kickstart your career in IT with a leading and highly successful client-focused business? DCBL (Direct Collection Bailiffs Ltd) is a prominent UK provider of Debt Recovery and High Court Enforcement services, known for its seamless, data-driven debt collection solutions. From letter-driven debt recovery to court action and agent enforcement, DCBL offers a comprehensive \’one solution\’ approach to various services including Money Order Judgment/CCJ enforcement, Residential Possession, Commercial Rent Arrears Recovery (CRAR), and more. They are also recognized as the largest parking enforcement debt recovery company in the UK, even being showcased on prime-time television and streaming services with \”Can’t Pay, We’ll Take It Away.\”

DCBL prides itself on raising industry standards, achieving outstanding levels of early engagement due to their strong brand, and maintaining a high client retention rate of 98%. Their commitment to unrivalled recovery rates, unique brand awareness, advanced tracing solutions, and specialist litigation provision positions them as a market leader. Due to rapid growth, DCBL is excited to offer an IT Technician vacancy within their dynamic IT team, providing an unparalleled opportunity to delve into every aspect of IT Support.

This Level 3 IT Apprenticeship is designed to transform you into a highly skilled IT professional. DCBL is passionate about supporting and mentoring you throughout your apprenticeship and beyond, with the aim of developing you into a full-time role within the company. If you\’re a highly motivated individual eager to get hands-on with diverse IT tasks and aspire to become a top-tier technician, DCBL offers a supportive environment where the sky truly is the limit for your career growth.

In this role, you’ll work towards your Level 3 Information Communications Technician, delivered by our expert training team at Baltic Apprenticeships.

A Typical Day in the Job:

1. Become a Security Guardian: You\’ll be at the forefront of DCBL\’s IT security, actively managing user access, implementing vital security policies, and configuring software with precision to protect critical data, escalating any issues to ensure robust system integrity.
2. Master Technical Support & Troubleshooting: Provide crucial IT support across multiple channels (Jira, Teams, Phone, in-person) for internal teams and external vendors, expertly diagnosing and resolving issues using tools like Command Prompt and TeamViewer to keep operations running smoothly.
3. Build & Maintain IT Infrastructure: Get hands-on with hardware, from constructing desktops and laptops from the ground up, upgrading components like RAM and SSDs, to installing structured ethernet cabling and ensuring seamless network connectivity for all devices.
4. Deploy & Optimise Software Solutions: Take charge of installing, configuring, and upgrading essential company software (e.g., Proclaim CRM, SAGE), ensuring correct versioning, access levels, and performing crucial system and application updates across the business.
5. Navigate & Create Technical Documentation: Develop your expertise in interpreting complex technical documentation, utilising internal knowledge bases, vendor specifications, and external resources for informed decision-making, troubleshooting, and maintaining comprehensive audit trails in Jira.
6. Excel in Service Desk & Escalation Management: Learn to prioritise and manage IT tickets effectively within Jira, communicate realistic timelines to stakeholders, and strategically escalate complex issues to ensure timely resolution and high levels of user satisfaction.
7. Contribute to Core IT Projects: Play a vital role in practical IT projects, including the repeated building of machines (gaining significant experience) and assisting with business-wide software rollouts, directly impacting DCBL\’s operational efficiency.
8. Explore Emerging IT & Automation: Gain valuable exposure to cloud technologies and their application within the business, with opportunities to develop basic scripting skills (e.g., via Command Prompt) to automate tasks and enhance problem-solving capabilities.

Full training and support will be provided by your workplace mentor and from the Baltic team.

Salary, Hours & Benefits:

• £23,111.52 per annum
• Salary is paid weekly
• Working Monday-Friday, 9am-5pm
• 36.5 hours per week
• 30 days holiday including bank holidays
• EAP available from day one
• Free parking
• Company social events
• Lunch provided once a month
• Complimentary tea and coffee

Desired Qualities, Skills and Knowledge:

• Has a natural curiosity for technology and how things work
• Is confident in communicating with users of all levels
• Shows attention to detail and a proactive attitude
• Is a team player who thrives in a collaborative environment
• Is keen to learn and develop both technical and professional skills
• A passion for IT, with a willingness to learn new technologies
• Grade 4/C in Maths GCSE & Grade 5/C in English GCSE (REQUIRED)

Your Training with Baltic:

This apprenticeship provides the skills, qualification and experience you need to immerse yourself within an exciting, fast-moving industry and become an effective IT Support Technician!

Eligibility Criteria:

You must have the right to work in the UK, and valid residency status to apply for this apprenticeship.

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