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For Companies At a Glance
- Tasks: Manage a retirement lodge, coordinate activities, and provide excellent customer service.
- Company: Join Churchill Estates Management, a leading provider of retirement living accommodation.
- Benefits: Enjoy 24 days holiday, life assurance, eye care reimbursement, and professional development.
- Why this job: Make a positive impact on residents' lives in a rewarding and supportive environment.
- Qualifications: Experience in customer service or administration; strong communication and organisational skills required.
- Other info: Flexible working hours and a chance to be part of a growing team.
The predicted salary is between 12857 - 13500 £ per year.
About the role
Churchill Estates Management are offering an exciting opportunity for someone who loves working with people, coupled with a background in administration and customer service to join our retirement development as a part-time Lodge Manager. This varied and interesting role provides you with the chance to make a positive difference every day to the lives of our Home Owners. By being a ‘friendly neighbour’, you\’ll be co-ordinating the development, managing contractors, completing health and safety checks and much more!
Reporting to the Area Manager, you’ll be managing both the maintenance of the property and providing a first-class service to Owners. You’ll be the trusted, ‘go-to’ person on-site, liaising with a range of customers, contractors, suppliers and internal Churchill Colleagues.
This role is pivotal to the success of the Lodge, the enjoyment of Owners and is hugely rewarding.
About you
Your passion for excellent customer service is vital. With the focus on providing a happy and fulfilling lifestyle for the Owners, you’ll have an outgoing and friendly personality with a love of people. You’ll know when to act with sensitivity and diplomacy but also have the efficiency and assertiveness to manage the safety and the security of the development, displaying good judgement and the ability to be calm under pressure. Despite the high levels of social contact with residents, you will be happy working alone and independently, using your own initiative.
To support with the organisation of events and to effectively administer the maintenance of the site, you’ll be an accomplished administrator and computer literate, with previous experience of using Microsoft Office applications, including Outlook.
This position is ideally suited to people with experience of similar backgrounds such as retirement living, social housing, hospitality, uniformed services, charity and health & social care sectors. A successful Lodge Manager is someone who loves to work ‘front of house’ and is focused on providing a first-class customer service with excellent administration skills.
About us
We are Churchill Estates Management, a progressive managing agent of privately owned leasehold Retirement Living accommodation.
We manage over 200 developments nationally. That means we oversee more than 8000 apartments, providing property services and customer care to over 10,000 retired people.
However, we are not stopping there, as we are rapidly growing and have ambitious plans for the future.
Join us and be part of a professional, award winning, customer focused team.
Our Company Values TORCH: Trust/Openness/Respect/Communication/Honesty
How you’ll be rewarded
We are looking for the very best people to join our business and adopt our values so if you want to be part of our success story apply today.
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Part-time Lodge Manager employer: Churchill Estates Management Ltd
Contact Detail:
Churchill Estates Management Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part-time Lodge Manager
✨Tip Number 1
Familiarise yourself with Churchill Estates Management's values, especially TORCH: Trust, Openness, Respect, Communication, and Honesty. During your interactions, whether in interviews or networking, demonstrate how you embody these values in your previous roles.
✨Tip Number 2
Highlight your experience in customer service and administration by preparing specific examples of how you've positively impacted residents or clients in past roles. This will show your potential as a Lodge Manager who can create a fulfilling environment for Owners.
✨Tip Number 3
Research the retirement living sector and current trends in customer care. Being knowledgeable about the challenges and opportunities in this field will help you engage in meaningful conversations during interviews and showcase your commitment to the role.
✨Tip Number 4
Prepare to discuss your ability to work independently and manage multiple tasks effectively. Think of scenarios where you've successfully handled pressure or resolved conflicts, as this will illustrate your capability to thrive in an autonomous role like the Lodge Manager.
We think you need these skills to ace Part-time Lodge Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in administration, customer service, and any background in retirement living or similar sectors. Use specific examples to demonstrate your skills and achievements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing excellent customer service and your ability to work independently. Mention how your personality aligns with the values of Churchill Estates Management.
Highlight Relevant Skills: Emphasise your administrative skills, particularly your proficiency with Microsoft Office applications like Excel and Outlook. Mention any experience you have with event organisation and health and safety checks.
Showcase Your People Skills: In your application, illustrate your ability to connect with people and manage relationships effectively. Provide examples of how you've handled sensitive situations or provided support in previous roles.
How to prepare for a job interview at Churchill Estates Management Ltd
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service. Share specific examples from your past experiences where you went above and beyond to help customers, especially in a similar environment.
✨Demonstrate Your Administrative Skills
Highlight your proficiency with Microsoft Office applications, particularly Excel and Outlook. Be prepared to discuss how you've used these tools in previous roles to manage tasks efficiently and effectively.
✨Emphasise Your People Skills
Since this role involves a lot of interaction with residents, showcase your ability to connect with people. Share anecdotes that illustrate your friendly personality and how you handle sensitive situations with diplomacy.
✨Prepare for Scenario-Based Questions
Anticipate questions that may ask how you would handle specific situations, such as managing maintenance issues or organising events. Think through your responses in advance to demonstrate your problem-solving skills and calmness under pressure.
