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- Tasks: Assist customers via phone, email, and chat while resolving their inquiries.
- Company: Join Top Level Promotions, a dynamic company focused on customer satisfaction.
- Benefits: Enjoy competitive pay, employee discounts, and opportunities for growth.
- Why this job: Be the face of our brand and make a real impact on customer experiences.
- Qualifications: High school diploma required; previous customer service experience is a plus.
- Other info: Part-time role with flexible hours in a supportive team environment.
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Customer Service Agent – Part-time, Oxford
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Client:
Top Level Promotions
Location:
Oxford, United Kingdom
Job Category:
Other
–
EU work permit required:
Yes
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Job Reference:
e2d9c6007772
Job Views:
4
Posted:
30.06.2025
Expiry Date:
14.08.2025
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Job Description:
Job Title: Customer Service Agent
Department: Customer Service
Reports To: Customer Service Manager
Job Type: Part-Time
Compensation: $21.00 per hour
Job Overview:
We are looking for a friendly and driven Customer Service Representative to join our team! As the first point of contact for our customers, you will play a vital role in creating a positive customer experience by addressing inquiries, resolving concerns, and offering helpful solutions. Your commitment to customer satisfaction will help foster lasting relationships and contribute to the success of our business.
Key Responsibilities:
- Customer Assistance: Provide exceptional service to customers via phone, email, and chat, ensuring timely and professional responses.
- Problem Resolution: Effectively handle and resolve customer issues or complaints, ensuring each customer leaves with a positive experience.
- Product Expertise: Learn and maintain in-depth knowledge of our products/services to support customers with their needs.
- Order Support: Assist with processing orders, tracking statuses, and managing returns or exchanges.
- Record Keeping: Maintain accurate logs of all customer interactions, issues, and resolutions.
- Team Collaboration: Work with internal teams, including sales and technical support, to find solutions and improve the overall customer experience.
- Customer Feedback: Collect feedback to help identify opportunities for service improvements and escalate issues when necessary.
- Retention Efforts: Build strong, lasting relationships with customers through proactive support and engagement.
Qualifications:
- Education: High school diploma or equivalent required; college degree is a plus.
- Experience: Previous customer service experience or similar roles is beneficial.
Skills:
- Strong verbal and written communication skills.
- Excellent problem-solving and analytical abilities.
- Patience and professionalism in handling challenging situations.
- Strong organizational skills and attention to detail.
- Proficiency with customer service software, CRM tools, and Microsoft Office Suite.
- Ability to manage multiple tasks in a fast-paced setting.
What We Offer:
- Competitive pay and a comprehensive benefits package.
- Opportunities for growth and career development.
- A supportive and collaborative team environment.
- Employee discounts on company products and services.
How to Apply:
Interested? We’d love to hear from you! Please submit your resume and cover letter. We look forward to learning more about your experience and how you can contribute to our customer service team.
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Customer Service Agent - Part-time employer: Top Level Promotions
Contact Detail:
Top Level Promotions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Agent - Part-time
✨Tip Number 1
Familiarise yourself with our products and services before the interview. This will not only help you answer questions confidently but also demonstrate your genuine interest in the role and the company.
✨Tip Number 2
Practice common customer service scenarios that may come up during the interview. Think about how you would handle difficult customers or resolve complaints, as this will showcase your problem-solving skills.
✨Tip Number 3
Highlight your communication skills during the interview. Since you'll be the first point of contact for customers, showing that you can communicate clearly and effectively is crucial.
✨Tip Number 4
Be prepared to discuss your previous customer service experiences. Share specific examples of how you've successfully resolved issues or improved customer satisfaction in past roles.
We think you need these skills to ace Customer Service Agent - Part-time
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience and skills. Emphasise your communication abilities, problem-solving skills, and any previous roles that involved direct customer interaction.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've successfully handled customer inquiries or resolved issues in the past to demonstrate your suitability for the position.
Showcase Your Skills: Highlight your proficiency with customer service software and tools in both your CV and cover letter. Mention any experience you have with CRM systems or Microsoft Office Suite, as these are important for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in customer service.
How to prepare for a job interview at Top Level Promotions
✨Show Your Customer Service Skills
Be prepared to discuss your previous customer service experience. Highlight specific examples where you successfully resolved issues or provided exceptional service, as this role heavily relies on these skills.
✨Demonstrate Product Knowledge
Familiarise yourself with the company's products and services before the interview. Being able to discuss how you would assist customers with their needs will show your commitment and readiness for the role.
✨Practice Active Listening
During the interview, practice active listening by summarising what the interviewer says and asking clarifying questions. This skill is crucial for a Customer Service Agent, as it helps in understanding and addressing customer concerns effectively.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of examples from your past experiences where you handled difficult situations, and be ready to explain your thought process and the outcome.
