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For Companies At a Glance
- Tasks: Assist customers, resolve inquiries, and ensure a top-notch experience in a dynamic environment.
- Company: Join a global retail leader with over 7,200 stores and a commitment to quality.
- Benefits: Enjoy £12.56/hour, company pension, life insurance, 33 days holiday, and a supportive team.
- Why this job: Gain valuable training, career progression, and work in a vibrant, modern setting.
- Qualifications: Must have strong PC skills, customer service experience, and a team-oriented mindset.
- Other info: Temporary role with potential for permanent placement; apply quickly for a fast turnaround!
The predicted salary is between 24495 - 24495 £ per year.
Customer Service Centre Representative
Thornbury | Hybrid after training
£24,500 per annum
Monday to Friday | 8:00am–5:00pm
Full-time, Permanent
We’re recruiting a Customer Service Centre Representative to join a busy and professional contact centre team based in Thornbury. This is an excellent opportunity for someone with customer service, call centre or order processing experience who enjoys delivering a high level of customer support.
After a 12-week training period , the role will move to a hybrid working model .
Key Responsibilities
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Handle inbound and outbound customer service calls and emails
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Process customer orders accurately and efficiently
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Manage order queries, deliveries, stock issues and pricing enquiries
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Log and manage cases using a CRM system (e.g. Salesforce)
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Meet KPIs including call handling, accuracy and customer satisfaction
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Escalate issues where required and follow through to resolution
About You
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Previous experience in a customer service or call centre role
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Strong communication and tele skills
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High attention to detail and good organisational skills
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Confident using IT systems, CRM platforms and Microsoft Office
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SAP or order entry experience is desirable
What’s On Offer
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£24,500 salary
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Monday to Friday working (no weekends)
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Hybrid working after training
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Ongoing training and development
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Supportive team environment
Apply today to start your next customer service job with long-term progression and work-life balance.
THO01
Customer Service Advisor employer: Thorn Baker Industrial
Contact Detail:
Thorn Baker Industrial Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the company and its values. Understanding Thorn Baker Industrial Recruitment's mission and culture will help you align your responses during any interviews, showcasing that you're a great fit for their team.
✨Tip Number 2
Brush up on your customer service skills. Since the role requires handling inquiries and resolving complaints, practice common scenarios you might face in a customer service environment to demonstrate your problem-solving abilities.
✨Tip Number 3
Highlight your adaptability and willingness to learn. The job offers training, so emphasising your eagerness to absorb new information and adapt to a fast-paced environment can set you apart from other candidates.
✨Tip Number 4
Prepare questions to ask during the interview. This shows your interest in the role and the company, and it gives you a chance to assess if this position aligns with your career goals.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service. Emphasise skills like attention to detail, computer literacy, and any previous roles that required you to handle customer inquiries or resolve complaints.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention why you are interested in working for Thorn Baker Industrial Recruitment and how your skills align with their requirements.
Highlight Relevant Skills: In your application, specifically mention your ability to work in a fast-paced environment and your experience with maintaining professional communication. These are key traits they are looking for in a candidate.
Follow Up: After submitting your application, consider following up with a polite email or call to express your continued interest in the position. This can help keep your application top of mind for the hiring team.
How to prepare for a job interview at Thorn Baker Industrial
✨Show Your Customer Service Skills
Be prepared to discuss your previous experience in customer service. Highlight specific examples where you successfully resolved complaints or provided exceptional support, as this role heavily relies on these skills.
✨Demonstrate Attention to Detail
Since the job requires a keen eye for detail, be ready to explain how you ensure accuracy in your work. You might want to share instances where your attention to detail made a significant difference in customer satisfaction.
✨Familiarise Yourself with the Company
Research Thorn Baker Industrial Recruitment and their client’s operations. Understanding their values and the products they offer will help you align your answers with what they are looking for in a candidate.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the company culture. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
