Flight Support Agent

Flight Support Agent

Farnborough Full-Time 36000 - 60000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Manage operational logistics and ground services for flights, ensuring smooth communication.
  • Company: Join Vista Flight Support, the leading on-demand charter operator in business aviation.
  • Benefits: Enjoy flexible work options, including remote and hybrid roles, plus career growth opportunities.
  • Why this job: Be part of a global team, making an impact in the fast-paced world of aviation.
  • Qualifications: Deep knowledge of Business Aviation and strong English communication skills required.
  • Other info: Opportunities for advancement into planning, systems specialization, or management roles.

The predicted salary is between 36000 - 60000 £ per year.

Job Profile

Vista Flight Support is a service provider to all operating partners within the Vista group — the world’s number one on demand charter operator, integrating a unique portfolio of companies offering asset-light solutions to cover all key aspects of business aviation. So far, our clients have flown to over 1,900 airports in 96% of the world\’s countries.

Vista Flight Support provides the operating and planning system as well as services related to flight preparation. These include flight and route planning, and trip support services ranging from all ground arrangements to permits and fuel for an international Members’ fleet of over 360 aircraft.

Much like the travel plans of Vista’s clients, our horizons and resources are always expanding, which is why Vista Flight Support is seeking highly motivated Flight Support Agents to join our global team.

Reporting to the Head of Vista Flight Support, you will work with Vista’s operating partners across both FAA and EASA regulatory environments, including VistaJet Limited, XOJET Aviation, Jet Edge, VistaJet GmbH, and many more.

Throughout your career with Vista Flight Support, you will be able to have your work-life balance in focus with the possibility for remote, hybrid or office work, across multiple global locations on completion of training.

Entering the business as a Flight Support Agent, you will have the opportunity to move internally across the Vista group in one of our Operator’s OCC teams, or become specialized in-flight planning, training, Flight Planning Systems, or even grow towards management roles.

No two days will be the same, your career with Vista Flight Support will be dynamic, challenging, and exciting.

Your Responsibilities

The Flight Support Agent\’s main role is to take care of all the operational aspects of logistics and ground services of each flight. Your duties will include, but are not limited to:

  • Maintaining and updating Global View platform – Vista’s proprietary Operations systems, to guarantee smooth communication with partner AOC`s Tactical team, Sales and Client Services;
  • Arranging Ground Handling services, airport slots, and fuel for all flights as required by established procedures;
  • Liaising with external providers (handling agents, FBOs, fuel suppliers, Civil Aviation Authorities, customs, etc.) concerning any ground services arrangements or operational requirements;
  • Requesting overflight and landing permits for all flights as required by established procedures;
  • Submitting flight, crew and passenger information to customs and border agencies;
  • Provide the most accurate and actual information on the status of flights during the planning stage (e.g. flight times, fuel stop locations and potential issues en-route);
  • Liaise and coordinate directly with the operating partners’ Tactical Controllers on the status of the preparation and communicate all discrepancies and any non-standard preparation on a timely manner;
  • Ensure that all the above is fulfilled efficiently, always within safety boundaries and with the client’s satisfaction in mind at all times.
  • Required Skills, Qualifications, and Experience

  • In-depth knowledge of the Business Aviation environment ideally in Ground Operations, Flight Dispatch, or Flight Planning;
  • You’re able to maintain accuracy, a strong attention to detail and deliver punctually even when working under pressure;
  • Excellent English language skills that will enable you to communicate clearly with your stakeholders.
  • Our aim is to provide opportunities for growth, which is why we have revolutionized the way we provide long-term careers. With flexibility of movement through the Vista group, there is great opportunity to steer, develop and further shape your career.

    Our success is truly just taking off, if you want to be a part of our vision to innovate and work on a global scope, then

    Flight Support Agent employer: VistaJet

    Vista Flight Support is an exceptional employer, offering a dynamic work environment at Farnborough Airport where innovation meets collaboration. With a strong focus on employee growth, you will have the opportunity to advance your career within the global Vista group while enjoying a healthy work-life balance through flexible working options. Join our passionate team and be part of the world's leading on-demand charter operator, where your contributions directly impact the success of business aviation.
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    Contact Detail:

    VistaJet Recruiting Team

    StudySmarter Expert Advice 🤫

    We think this is how you could land Flight Support Agent

    ✨Tip Number 1

    Familiarise yourself with the specific regulations and procedures of both FAA and EASA. Understanding these regulatory environments will not only boost your confidence during interviews but also demonstrate your commitment to the role.

    ✨Tip Number 2

    Network with professionals in the business aviation sector, especially those who work in flight support or dispatch roles. Engaging with industry experts can provide you with valuable insights and potentially lead to referrals.

    ✨Tip Number 3

    Stay updated on the latest trends and technologies in flight planning and ground operations. Showing that you are proactive about learning can set you apart from other candidates.

    ✨Tip Number 4

    Prepare for potential scenario-based questions during the interview. Think about how you would handle various operational challenges, as this will showcase your problem-solving skills and ability to work under pressure.

    We think you need these skills to ace Flight Support Agent

    Knowledge of Business Aviation
    Ground Operations Expertise
    Flight Dispatch Skills
    Flight Planning Proficiency
    Attention to Detail
    Accuracy under Pressure
    Excellent English Communication Skills
    Stakeholder Engagement
    Operational Logistics Management
    Real-time Flight Status Monitoring
    Coordination with Tactical Controllers
    Permit Requesting
    Client Satisfaction Focus
    Ability to Work in a Fast-Paced Environment

    Some tips for your application 🫡

    Understand the Role: Before applying, make sure you fully understand the responsibilities of a Flight Support Agent. Familiarise yourself with the specific tasks mentioned in the job description, such as managing operational logistics and liaising with external providers.

    Tailor Your CV: Customise your CV to highlight relevant experience in business aviation, ground operations, or flight planning. Emphasise skills like attention to detail and communication, which are crucial for this role.

    Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the aviation industry and your understanding of the company's operations. Mention how your background aligns with the requirements and express your enthusiasm for joining the Vista team.

    Proofread Your Application: Before submitting, carefully proofread your application materials. Check for any spelling or grammatical errors, and ensure that all information is accurate and presented professionally.

    How to prepare for a job interview at VistaJet

    ✨Know Your Aviation Basics

    Make sure you brush up on your knowledge of business aviation, especially ground operations and flight planning. Being able to discuss these topics confidently will show that you're serious about the role.

    ✨Demonstrate Attention to Detail

    Since the job requires strong attention to detail, prepare examples from your past experiences where your accuracy and punctuality made a difference. This will highlight your suitability for the position.

    ✨Practice Your Communication Skills

    As excellent English communication skills are essential, practice articulating your thoughts clearly. You might even want to do a mock interview with a friend to get comfortable with stakeholder engagement scenarios.

    ✨Show Enthusiasm for Growth

    Vista Flight Support offers growth opportunities, so express your eagerness to develop within the company. Share your career aspirations and how you see yourself advancing in the aviation industry.

    Flight Support Agent
    VistaJet
    Location: Farnborough
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    • Flight Support Agent

      Farnborough
      Full-Time
      36000 - 60000 £ / year (est.)
    • V

      VistaJet

      500-1000
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