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- Tasks: Support hiring processes and manage employee queries in a fast-paced environment.
- Company: Join a dynamic EMEA Employee Resource Center focused on enhancing employee experiences.
- Benefits: Enjoy hybrid work options, paid holidays, and a pension plan.
- Why this job: Be part of a team that values proactive solutions and a positive employee experience.
- Qualifications: 2-3 years in HR or recruiting preferred; strong communication and organisational skills required.
- Other info: Opportunity to work in a collaborative environment with potential for process improvement.
The predicted salary is between 32000 - 36000 £ per year.
Job Title: HR/ERC Generalist – EMEA
Location: Shoreditch (Hybrid – 2-3 days per week onsite)
Duration: 12 months contract (Leave of Absence Coverage for FTE)
Max. Budget: £40k – £45k per annum + paid holidays + pension
Description:
- Client\’s EMEA Employee Resource Center (ERC) Organization is responsible for defining and delivering a consistent employee experience and is the first point of contact for all employee queries across EMEA.
- This team provides essential first level Employee Experience (EX) support intended to improve manager and employee success by addressing inquiries related to Employee Experience policies, procedures and programs as well as the entire employee life cycle.
- The successful candidate for this role will have a proactive approach in anticipating employee- related needs and a solution centric mentality to resolving issues.
- They will also be passionate about delivering a high level of employee experience and excel in a fast paced and evolving environment.
What you’ll do:
- Manage and support all hiring and pre-hire activities and collection of new hire information to ensure data accuracy for a smooth new hire integration process.
- Handle high volume of employee queries related to the employee life cycle, HR policies, procedures, programs, and tools (such as Workday and ServiceNow) by adhering to deadlines, set SLAs and KPIs set for the role.
- Assist employees and managers on how to utilize and optimize self-service transactions using internal tools and resources.
- Find opportunities to streamline or improve processes and procedures, as well as offer viable solutions.
- Collaborate with the broader ERC team to share knowledge and build a world class learning organization in a shared services space.
- Demonstrate strong data accuracy and integrity in all HR systems, scheduling interviews and offer audits; investigating errors, identifying re-occurring trends, and taking corrective action to ensure data integrity.
- Partner with the regional Employee Experience teams to identify problem areas and drive process improvements.
- Support and drive local as well as regional projects and initiatives which requires excellent coordination skills, project managing and collaboration skills.
What you need to succeed:
- 2-3 years of experience in recruiting or human resources preferred
- BA/BS degree is encouraged, or equivalent work experience is required
- Excellent professional communication skills. Must be highly motivated, have attention to detail, and strong organizational skills.
- Acts with integrity; builds trust and partnership by being consistent, modelling the desired behaviour, making and keeping commitments, protecting confidences, and treating others with respect.
- Attention to detail with proven problem-solving skills
- Ability to learn, interpret and communicate HR policies, procedures, and programs
- Creative & customer-centric
- Commitment to customer service and providing a positive employee experience
- An effective communicator at all levels, both written and verbal
- Ability to maintain the highest level of confidentiality
- Ability to work independently and also be part of both virtual and local team structures
- Ability to apply sound judgment and make decisions on when to advance issues
- Proactive approach, you anticipate potential issues before they arise and diagnosis root issues through listening and inquiry
- Previous experience in a shared services organization is a plus!
- Proficient in English; additional languages are welcomed!
Human Resources Generalist employer: eTeam
Contact Detail:
eTeam Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Human Resources Generalist
✨Tip Number 1
Familiarise yourself with the specific HR tools mentioned in the job description, such as Workday and ServiceNow. Understanding how these platforms work will not only help you during the interview but also demonstrate your proactive approach to learning and adapting.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of how you've successfully handled employee queries or streamlined processes in previous roles. This will highlight your ability to anticipate needs and provide solutions, which is crucial for this position.
✨Tip Number 3
Network with current or former employees of StudySmarter or similar organisations. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during your interview.
✨Tip Number 4
Prepare to discuss your experience in a shared services environment, if applicable. Highlighting any relevant projects or initiatives you've been involved in will demonstrate your capability to contribute effectively to the ERC team.
We think you need these skills to ace Human Resources Generalist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in human resources and recruiting. Emphasise any specific achievements or projects that demonstrate your ability to manage employee queries and improve processes.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for employee experience and your proactive approach to problem-solving. Mention how your skills align with the responsibilities outlined in the job description.
Highlight Relevant Skills: In your application, focus on key skills such as communication, attention to detail, and organisational abilities. Provide examples of how you've successfully used these skills in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at eTeam
✨Show Your Passion for Employee Experience
Make sure to express your enthusiasm for enhancing employee experience during the interview. Share examples of how you've previously contributed to a positive workplace culture or resolved employee queries effectively.
✨Demonstrate Problem-Solving Skills
Prepare to discuss specific instances where you've identified and solved problems in HR processes. Highlight your proactive approach and how you anticipate issues before they arise, as this aligns with the role's requirements.
✨Familiarise Yourself with Relevant Tools
Since the role involves using tools like Workday and ServiceNow, it’s beneficial to have a basic understanding of these platforms. If you have experience with similar systems, be ready to talk about it and how you can leverage that knowledge.
✨Emphasise Communication Skills
As an HR Generalist, effective communication is key. Prepare to showcase your written and verbal communication skills by discussing how you've successfully communicated HR policies or procedures to employees in the past.
