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- Tasks: Engage with customers, providing support and guidance through complex conversations.
- Company: Join Vanquis Banking Group, a leading specialist bank with a caring approach to banking.
- Benefits: Enjoy 25-30 days holiday, a pension scheme, private medical insurance, and more perks.
- Why this job: Make a real impact by helping customers navigate financial challenges in a supportive environment.
- Qualifications: Strong communication skills and experience in customer service are essential.
- Other info: Flexible working options available; we value your unique strengths and encourage all to apply.
The predicted salary is between 28800 - 43200 £ per year.
Customer Account Agent
Location: Chatham, Petersfield
Salary:
Closing Date: Friday 08 November 2024
Customer Account Agent
Location: Chatham or Petersfield
Working Pattern: Our working style is hybrid, but we recognise the importance of collaborative working with our colleagues often 1 to 3 days per week in one of our offices.
Benefits: Discretionary annual bonus, 25 days holiday up to 30 days (depending on service), pension scheme with matched company contributions up to 10%, 2 paid days to ‘give back’, enhanced maternity pay (once successfully passing probation), 4 weeks paid paternity, LinkedIn Learning for all, Snoop Premium, Private Medical Insurance
Don’t hesitate to apply for a role even if you don’t meet all the criteria; your unique strengths and eagerness to learn can be just as valuable.
You and Your Team:
As a Customer Account Agent, you will be reporting to the Customer Operations Associate Lead. The Customer Account Agent is responsible for undertaking complex customer conversations across multiple channels. The role will support customers by specialising in a specific product area of VBG, having finely tuned skills to best support our customers in their journey with us.
The role holder will understand all aspects of the customer journey and be able to use their own expert knowledge and judgment in applying the right approach when needed to deliver great customer outcomes in line with the business objectives and regulatory guidance.
In your day-to-day role, as a Customer Account Agent you will:
What will make you stand out?
The interview process:
Our average process takes up to 4 weeks, but we will always work around your availability. You will have the chance to speak to our recruitment team throughout the process.
As this role involves working within a regulated environment any offer will be subject to satisfactory background checks including criminal record check, credit check, fraud check and employment references.
Your working life: If you prefer to work part-time, we\’ll make this happen whenever we can – whether this is to help you meet other commitments or strike a great work-life balance. A fear of losing your current working flexibility shouldn\’t hinder you from applying for new opportunities, which is why we aim to match your existing flexible working arrangements where possible.
Why work for us?
We’re Vanquis Banking Group plc, an FTSE All Share company and a leading specialist bank, established in 1880. We lend responsibly, providing tailored products and services to 1.75 million UK customers through Vanquis, Moneybarn, and Snoop. Our purpose is simple: to deliver caring banking so our customers can make the most of life’s opportunities.
At Vanquis Banking Group we believe in looking after our colleagues, so we do our best to create a rewarding, engaging, and supportive work environment across our various divisions.
We let our colleagues know we appreciate their hard work by offering competitive salaries, benefits, and a Group wide recognition scheme. All colleagues are eligible to join a pension scheme, and, after six months’ service, you can join our \’Buy as you Earn\’ schemes.
We offer a range of training and development opportunities to help each of our colleagues maximise their potential, whatever their role. From your first day working with us, we’ll help you settle into your new role and are happy to talk to you about your career aspirations.
Equal Opportunity Statement
Here at Vanquis Banking Group, we embrace everyone’s unique strengths and identities to be themselves at work. Regardless of how you identify yourself, your sexual orientation, martial or civil partner status, race, colour, nationality, ethnic or national background, faith, disability, or age – your experiences and background help enrich our teams, and most importantly help support our customers in the best way possible. At the end of the day, it\’s our people that help us to fulfil the reason why we’re here in the first place: to help put people on a path to a better everyday life.
Customer Account Agent employer: Vanquis Bank
Contact Detail:
Vanquis Bank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Account Agent
✨Tip Number 1
Familiarise yourself with the specific products and services offered by Vanquis Banking Group. Understanding these will help you engage more effectively with customers and demonstrate your expertise during the interview.
✨Tip Number 2
Practice your communication skills, especially in handling complex customer conversations. Role-playing scenarios can help you feel more confident in guiding customers through their journeys, particularly those facing financial difficulties.
✨Tip Number 3
Research common customer pain points in the banking sector and think about how you would address them. Being prepared with solutions will show your proactive approach and commitment to delivering great customer service.
✨Tip Number 4
Connect with current or former employees on LinkedIn to gain insights into the company culture and expectations for the Customer Account Agent role. This can provide you with valuable information that may help you stand out during the interview process.
We think you need these skills to ace Customer Account Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Customer Account Agent role. Focus on your communication abilities, customer service experience, and any specific product knowledge you possess.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the company's values. Mention how your unique strengths can contribute to their mission of delivering caring banking.
Highlight Relevant Experience: In your application, emphasise any previous roles where you've engaged with customers, particularly in challenging situations. Discuss how you’ve used your judgement to make fair decisions and improve customer experiences.
Prepare for Interviews: Research common interview questions for customer service roles and prepare your answers. Be ready to discuss your communication methods and how you handle difficult conversations, especially with vulnerable customers.
How to prepare for a job interview at Vanquis Bank
✨Understand the Customer Journey
Familiarise yourself with the customer journey and the specific product areas you'll be dealing with. This will help you demonstrate your ability to engage with customers effectively and provide tailored support during the interview.
✨Showcase Your Communication Skills
Prepare to discuss your experience with various communication methods, especially when dealing with vulnerable customers. Highlight examples where you've successfully navigated complex conversations, as this is crucial for the role.
✨Demonstrate Problem-Solving Abilities
Be ready to share instances where you've made fair decisions outside of standard processes to achieve positive outcomes for customers. This will showcase your judgement and ability to think on your feet.
✨Research the Company Culture
Take some time to understand Vanquis Banking Group's values and commitment to employee well-being. Being able to align your personal values with the company's mission can set you apart from other candidates.
