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- Tasks: Join our Gloucester team as a Customer Service Assistant, helping customers daily.
- Company: Coventry Building Society is one of the UK's largest building societies, focused on improving lives.
- Benefits: Enjoy 25 days holiday, a bonus scheme, and extensive wellbeing support.
- Why this job: Be part of a friendly community, making a real difference in people's lives.
- Qualifications: Experience in customer service, retail, or call centres is essential.
- Other info: Flexible working patterns available; we embrace diversity and are Disability Confident.
The predicted salary is between 28800 - 43200 £ per year.
About The Role
We\’re looking for a friendly, helpful person to join the team in our Gloucester branch. The role is at the heart of the local community, supporting a wide range of customers in a welcoming environment, where every day is different.
This role will suit someone who is at ease with people and able to support them in a caring, friendly, and efficient manner. It involves finding solutions for customers, keeping up to date with our services and policies, and staying on top of admin. Key responsibilities include dealing with cash transactions carefully and accurately, taking calls, and other duties within our Customer Service area.
Benefits
- 25 days holiday a year plus bank holidays and a holiday buy/sell scheme
- Annual discretionary bonus scheme
- Personal pension with matched contributions
- Maternity, paternity, and shared parental leave
- Extensive wellbeing support
- Life assurance (6 times annual salary)
Find out more about the fantastic benefits of joining Coventry Building Society here.
About You
For this role, you\’ll be a people person, and it will be important that you can engage with a diverse range of people, find out how to help them best, and give them a great experience with us.
To be successful in this role, it’s essential you have:
- Current experience interacting directly with customers daily and providing great service
- Recent retail, call centre, or customer-focused background
Desirable Experience Will Include
- Experience of cash handling
- Processing customer details or data accurately
About Us
We are one of the largest building societies in the UK, sharing a mutual goal across our branches and offices to improve the lives of others.
We are officially recognized as a Great Place to Work, offering benefits beyond basic pay, including a discretionary bonus scheme, a culture of reward and recognition, and comprehensive wellbeing support.
At the beginning of the year, The Co-operative Bank officially became part of our Group. Together, we share values and an ethical approach towards our members, customers, and colleagues.
We are serious about equality, embracing diversity of race, age, faith, disability, and sexual orientation. We believe that working together helps us build more than just a career.
All together, better.
Flexibility and Why It Matters
We understand the need for flexibility, so wherever possible, we will consider alternative working patterns. Please have a chat with us before you apply to explore the possibilities for this role.
Proud to be a Disability Confident Committed Employer
We are proud to offer an interview or assessment to every disabled applicant who meets the minimum criteria for our vacancies. As part of the application process, disabled applicants can opt in for the Disability Confident Interview Scheme. If it is not practicable to interview all candidates meeting the essential criteria, we commit to interviewing disabled candidates who best meet the criteria.
If you would like to opt in to the scheme, please contact our recruitment team when you apply via Get in touch.
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Customer Service Assistant employer: Rita Blue
Contact Detail:
Rita Blue Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant
✨Tip Number 1
Familiarise yourself with the services and policies of Coventry Building Society. Understanding their offerings will help you engage with customers more effectively and demonstrate your commitment to providing excellent service.
✨Tip Number 2
Practice your communication skills by engaging with a diverse range of people in your community. This will not only boost your confidence but also prepare you for the varied interactions you'll have as a Customer Service Assistant.
✨Tip Number 3
Get comfortable with cash handling and basic financial transactions. If you can, practice these skills in a retail or similar environment to ensure you're ready for the responsibilities of the role.
✨Tip Number 4
Showcase your problem-solving abilities by thinking of examples where you've successfully resolved customer issues in the past. Being able to articulate these experiences will highlight your suitability for the role.
We think you need these skills to ace Customer Service Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, especially any roles in retail or call centres. Use specific examples that demonstrate your ability to engage with diverse customers and provide excellent service.
Craft a Compelling Cover Letter: Write a cover letter that reflects your personality and enthusiasm for the role. Mention your experience with cash handling and how you can contribute to creating a welcoming environment for customers.
Showcase Relevant Skills: In your application, emphasise skills such as communication, problem-solving, and attention to detail. These are crucial for a Customer Service Assistant and will help you stand out.
Research the Company: Familiarise yourself with Coventry Building Society's values and benefits. Mentioning their commitment to community and diversity in your application can show that you align with their ethos.
How to prepare for a job interview at Rita Blue
✨Show Your People Skills
As a Customer Service Assistant, your ability to engage with a diverse range of people is crucial. During the interview, share specific examples of how you've successfully interacted with customers in the past, highlighting your friendly and helpful nature.
✨Demonstrate Problem-Solving Abilities
The role involves finding solutions for customers, so be prepared to discuss scenarios where you've resolved customer issues effectively. Think of a time when you turned a negative experience into a positive one and explain your thought process.
✨Familiarise Yourself with Company Policies
Understanding the services and policies of the company is key. Before the interview, take some time to research Coventry Building Society's offerings and values. This will show your genuine interest in the role and help you answer questions more confidently.
✨Highlight Your Cash Handling Experience
Since the role involves dealing with cash transactions, be ready to discuss your experience with cash handling. Mention any relevant roles where accuracy and attention to detail were essential, as this will demonstrate your reliability in managing financial transactions.
