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For Companies At a Glance
- Tasks: Lead a vibrant team, drive customer satisfaction, and ensure smooth store operations.
- Company: Join River Island, a beloved brand with a bright future and a diverse team.
- Benefits: Enjoy 50% staff discount, wellness perks, and a contributory pension scheme.
- Why this job: Be part of a supportive culture that values progression and inclusivity.
- Qualifications: No specific qualifications required; just bring your passion and teamwork spirit!
- Other info: This is a permanent part-time role with opportunities for growth.
The predicted salary is between 20400 - 30600 £ per year.
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We’re a much-loved brand with an exciting future. Our Islanders are a diverse bunch of bright, talented people who love working together – and are proud of the work they do. Progression here can take you in all kinds of directions.
This is a 30-hour contract – Working 5 days out of 7.
Department: Retail Management
Employment Type: Permanent – Part Time
Location: Craigavon
Workplace type: Onsite
Compensation: £25,500 / year
What We Are Looking For…
Responsibilities:
- COMMUNICATION
- Set up team briefs and communicate/store actions and targets
- Check business communication channels and drive actions to achieve priorities
- Delegate accountabilities within the store team
- Communicate and champion current business initiatives
- Lead store visits clearly and concisely during management absence
- Work with management to improve customer-focused culture
- Drive conversion, footfall, and service KPIs
- Adjust approaches to meet customer needs and improve service
- Create a safe working environment, complying with health and safety legislation
- Support health and safety training completion
- Complete price events and promotional activities
- Drive delivery process and productivity
- Ensure replenishment and stock checks are completed
- Action stockroom walkthroughs and product opportunities
- Implement and maintain visual merchandising standards
- Conduct store walkthroughs for visual attention
- Analyze data to identify opportunities
- Recruit and induct new team members
- Develop and coach staff, providing feedback
- Handle difficult conversations appropriately
- Support a culture of recognition and inclusivity
- Monitor store performance and controllable costs
- Check staffing levels and deployments
Behavioural Competencies:
- ACCOUNTABILITY: Hold self and others accountable, adhere to policies
- DRIVES ENGAGEMENT: Motivate and recognize team efforts
- DRIVES RESULTS: Achieve results under challenges, maintain high standards
- EFFECTIVE COMMUNICATION: Adapt communication styles, listen actively
- PLANNING & PRIORITISING: Organize work to meet goals
- PROBLEM SOLVING: Analyze information and implement solutions
This Is For You…
- Discount: 50% staff discount & uniform allowance
- RI Rewards: Discounts, benefits, financial advice, wellbeing solutions, bonus scheme
- Island culture: Kindness Cupboards, support from Retail Trust
- Family Hub: Support for family setups, maternity, paternity, adoption, fertility treatments
- Giver Island: Giving scheme, annual Giver Island day, matched funding
- Opportunities: Progression and upskilling opportunities
- Pension: Contributory private pension scheme
- Holiday: 28 days paid holiday including Bank Holidays, option to buy additional days
Keeping You Safe…
At River Island, we are committed to safeguarding all employees and promoting British Values, including democracy, rule of law, individual liberty, and mutual respect.
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Team Leader employer: River Island
Contact Detail:
River Island Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader
✨Tip Number 1
Familiarise yourself with River Island's brand values and culture. Understanding their commitment to inclusivity and customer focus will help you align your approach during interviews and discussions.
✨Tip Number 2
Prepare examples of how you've successfully led a team in the past. Highlight your experience in motivating others, driving results, and handling difficult conversations, as these are key competencies for the Team Leader role.
✨Tip Number 3
Research current trends in retail management and customer service. Being knowledgeable about industry standards and innovations can set you apart and demonstrate your commitment to improving customer experiences.
✨Tip Number 4
Network with current or former employees of River Island if possible. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Team Leader
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and competencies required for the Team Leader position. Tailor your application to highlight relevant experiences that align with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your previous experience in retail management, team leadership, and customer service. Use bullet points for clarity and focus on achievements that demonstrate your ability to drive results.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight specific examples of how you have successfully led teams, improved customer service, or managed operations in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for a leadership role.
How to prepare for a job interview at River Island
✨Showcase Your Leadership Skills
As a Team Leader, it's crucial to demonstrate your ability to lead and motivate a team. Prepare examples of how you've successfully managed teams in the past, focusing on your communication style and how you drive engagement.
✨Understand Customer Focus
Highlight your experience in creating a customer-focused culture. Be ready to discuss specific strategies you've implemented to improve customer service and how you've driven results in previous roles.
✨Familiarise Yourself with Visual Merchandising
Since visual merchandising is key in retail, brush up on current trends and standards. Be prepared to discuss how you've maintained or improved visual displays in past positions and how that impacted sales.
✨Prepare for Behavioural Questions
Expect questions that assess your accountability, problem-solving skills, and ability to drive results. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
