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For Companies At a Glance
- Tasks: Prepare and valet vehicles, support delivery teams, and maintain cleanliness.
- Company: Join Europcar, a leading car rental service with diverse offerings beyond airport rentals.
- Benefits: Enjoy competitive salary, free parking, discounted car hire, and career development opportunities.
- Why this job: Be part of a dynamic team delivering top-notch customer service in a fun environment.
- Qualifications: Must have a full, clean driving license and at least 4 years of driving experience.
- Other info: Flexibility in working hours is essential; evenings and weekends may be required.
The predicted salary is between 24000 - 36000 £ per year.
Job Description
We are looking for Service Agent to join Europcar.
You\’ve probably heard of Europcar. You probably think we just rent cars at the airport. We do so much more!
What we can offer you:
* Competitive Basic Salary
* Starting on 5.6 weeks holiday (including bank holidays)
* Free on site car parking
* Enhanced Maternity Leave (subject to service and earning qualifications)
* Pension
* Discounted car hire rates across our network
* 20% discount on EE mobile phone contracts*
* Confidential legal and support service through BUPA
* Career progression and development
*forms part of current non contractual benefit offering
Main responsibilities:
* Preparation of company vehicles to a high standard
* Valet vehicles in all weather conditions
* Support the driving team for delivery & collection of vehicles
* Ensuring the preparation area is clean and tidy at all times
* Identify any fleet maintenance issues
* Deliver world class customer service
* Become part of a successful team
Key skills required:
* A full, valid clean driving licence, with a minimum of 4 years driving experience is required.
* Flexibility in your working hours, including availability during the day, evenings and weekends – our locations can offer you a wide variety of shifts.
* Reliable, positive and professional
* Great communication skills
* Good team player
* Exceptional customer service skills
* Ability to adapt to the needs of the business
* A keen and enthusiastic nature
Service Agent employer: Europcar
Contact Detail:
Europcar Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Agent
✨Tip Number 1
Familiarise yourself with Europcar's services beyond car rentals. Understanding their full range of offerings will help you demonstrate your knowledge and enthusiasm during the interview.
✨Tip Number 2
Highlight your customer service skills in conversations. Since delivering world-class customer service is a key responsibility, be ready to share examples of how you've excelled in this area in previous roles.
✨Tip Number 3
Showcase your flexibility and reliability. Be prepared to discuss your availability for various shifts, including evenings and weekends, as this is crucial for the role of a Service Agent.
✨Tip Number 4
Emphasise your teamwork abilities. Since being a good team player is essential, think of instances where you've successfully collaborated with others to achieve a common goal.
We think you need these skills to ace Service Agent
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Service Agent position at Europcar. Tailor your application to highlight how your skills and experiences align with these.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in customer service or vehicle maintenance. Mention specific examples that demonstrate your reliability, professionalism, and ability to work as part of a team.
Showcase Your Driving Skills: Since a clean driving license is essential, make sure to mention your driving experience clearly. If you have any additional qualifications or training related to driving or vehicle handling, include those as well.
Craft a Strong Cover Letter: Write a compelling cover letter that not only expresses your interest in the role but also reflects your understanding of Europcar's values. Use this opportunity to convey your enthusiasm for providing world-class customer service.
How to prepare for a job interview at Europcar
✨Showcase Your Customer Service Skills
As a Service Agent, delivering world-class customer service is key. Be prepared to share examples of how you've handled customer interactions in the past, especially any challenging situations where you turned a negative experience into a positive one.
✨Demonstrate Your Flexibility
Europcar values flexibility in working hours. During the interview, highlight your availability and willingness to work during evenings and weekends. This shows that you're adaptable and ready to meet the company's needs.
✨Highlight Teamwork Experience
Being a good team player is essential for this role. Discuss your previous experiences working in teams, focusing on how you contributed to group success and supported your colleagues in achieving common goals.
✨Prepare for Practical Questions
Expect questions related to vehicle maintenance and cleanliness, as these are part of the job. Brush up on basic car care knowledge and be ready to discuss how you would maintain high standards in preparing vehicles.
